Director - Product Training Apply now
Director - Product Training

Director - Product Training

London Full-Time 43200 - 72000 £ / year (est.)
Apply now
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At a Glance

  • Tasks: Lead the creation of training programs for client-facing teams on KYC solutions.
  • Company: Moody's is a global risk assessment firm focused on empowering organizations to make informed decisions.
  • Benefits: Enjoy a supportive culture that values growth, diversity, and equitable opportunities.
  • Why this job: Join a dynamic team tackling real-world issues in financial crime prevention while advancing your career.
  • Qualifications: 10+ years in sales or training, strong communication skills, and a knack for problem-solving required.
  • Other info: Willingness to travel and engage with global teams is essential.

The predicted salary is between 43200 - 72000 £ per year.

Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

Moody’s is a global integrated risk assessment firm that empowers organizations to make better decisions.

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity

The Role / Responsibilities:

The Director – Learning & Enablement plays a key role in meeting Moody’s KYC unit’s objective of ensuring all client facing teams that work with the KYC unit are fully informed and trained appropriately on the full suite of Moody’s KYC client solutions. The Director – Learning & Enablement will drive awareness, understanding and relevant knowledge acquisition of the KYC unit’s products and solutions to empower client facing teams to have meaningful conversations with their clients and problem solve with them from first principles. This role is responsible for the end-to-end creation of a learning & enablement programme, liaising with internal departments and/or external resources to secure appropriate support.

Responsibilities:

  • Ensure strong working relationships with Sales, Strategy, Product Management, Sales OU central enablement team and Marketing to develop a learning & enablement curriculum and produce content to educate client facing teams on KYC solutions

  • Conduct needs assessments and confer with stakeholders to identify skills gaps and develop appropriate training programs and interventions to meet the needs of the organization

  • Create objectives-based training content on KYC OU products and services

  • Deliver (personally and through others) compelling trainings, presentations, product demos, exercises, roleplays, and discussions that equip our teams to effectively problem solve for customers and generate revenue

  • Design and facilitate live workshops and virtual trainings covering KYC products and solutions. These courses will be delivered globally and there will be a requirement to deliver courses outside of the immediate region.

  • Design and develop interactive and engaging on-demand training offerings

  • Maintain comprehensive, current and engaging knowledge materials on KYC solutions via the Knowledge Portal/Confluence

  • Manage a small team of learning & enablement specialists

  • Partner with the Moody’s Sales OU’s sales enablement team to build engaging trainings utilizing Highspot technology.

  • Stay current with the anti-financial crime and KYC industry, current trends, practices and uses of technology

Qualifications:

Education & Work Experience:

  • 10+ years of relevant experience – direct sales or sales training preferred

  • Advanced facilitation, presentation and training delivery skills

  • Ability to design and deliver training courses and other learning interventions both onsite and virtual

  • Excellent written and verbal communication

  • Ability to apply a variety of learning/training concepts and principles

  • Ability to define and articulate product management, sales and support strategies

  • Skilled in influencing stakeholders without direct authority

  • Proven ability to run and participate in meetings with all levels of an organization – including third party organizations

  • Innovative approach to solving complex issues and problem solving

  • Strong customer, project management and relationship building skills

  • Ability to learn, understand, and apply new technologies

  • Ability to manage and meet deadlines

  • Strong editing and proof-reading abilities

  • Willingness to travel

The Department / Team:

At Moody’s Analytics Know Your Customer (KYC) unit we solve problems that matter. We are a cross-functional team of sales and marketing, technology and product professionals who are all passionate about preventing criminal infiltration of the world’s financial system and bringing transparency to global supply chains by detecting fraud, terrorism, human trafficking, and other criminal threats.

We combine the agility, passion, and dynamism of a startup with the strong positioning and stability of an established institution, providing our people with dynamic career paths and mobility options across the globe, all while having access to the entire Moody’s network. We empower our people and are committed to helping them reach their goals.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody’s Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

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Director - Product Training employer: Moody's

Moody's is an exceptional employer that fosters a developmental culture, encouraging candidates to grow and thrive. With a strong commitment to diversity, equity, and inclusion, we provide equitable opportunities for all employees while offering dynamic career paths and global mobility options. Our collaborative work environment empowers individuals to reach their full potential, making Moody's a meaningful and rewarding place to advance your career in the KYC unit.
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Contact Detail:

Moody's Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Director - Product Training

✨Tip Number 1

Familiarize yourself with Moody's KYC solutions and the current trends in the anti-financial crime industry. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during the interview.

✨Tip Number 2

Highlight your experience in creating and delivering training programs, especially in a sales or client-facing context. Be prepared to discuss specific examples of how you've successfully trained teams and improved their performance.

✨Tip Number 3

Showcase your ability to build strong relationships with various stakeholders. Prepare to share instances where you've influenced others without direct authority, as this is crucial for the collaborative nature of the role.

✨Tip Number 4

Demonstrate your innovative problem-solving skills by discussing challenges you've faced in previous roles and how you approached them. This will illustrate your capability to tackle complex issues effectively.

We think you need these skills to ace Director - Product Training

Advanced Facilitation Skills
Presentation Skills
Training Delivery Skills
Curriculum Development
Needs Assessment
Stakeholder Engagement
Content Creation
Project Management
Relationship Building
Knowledge of KYC Solutions
Virtual Training Design
Editing and Proofreading
Problem-Solving Skills
Ability to Influence Without Authority
Adaptability to New Technologies
Strong Verbal and Written Communication

Some tips for your application 🫡

Tailor Your CV: Make sure to customize your CV to highlight your relevant experience in sales training and facilitation. Emphasize your ability to design and deliver training programs, as well as your experience in managing teams.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for learning and enablement. Mention specific examples of how you've successfully trained teams or developed training content in the past, particularly in relation to KYC or similar fields.

Highlight Communication Skills: Since excellent written and verbal communication is crucial for this role, ensure that your application reflects your strong editing and proof-reading abilities. Use clear and concise language throughout your documents.

Showcase Your Innovative Approach: In your application, provide examples of how you've approached complex issues innovatively in previous roles. This could include unique training methods or successful problem-solving strategies you've implemented.

How to prepare for a job interview at Moody's

✨Show Your Passion for Learning

Since the role emphasizes education and empowerment, express your enthusiasm for continuous learning and development. Share examples of how you've pursued knowledge in your previous roles, especially in training or product management.

✨Demonstrate Stakeholder Engagement Skills

Highlight your ability to influence and collaborate with various stakeholders. Prepare specific examples where you successfully engaged with teams across different departments to achieve a common goal.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving skills and ability to design effective training programs. Be ready to discuss how you would approach a skills gap assessment or create a training curriculum for KYC solutions.

✨Familiarize Yourself with KYC Trends

Stay updated on current trends in the anti-financial crime and KYC industry. Being knowledgeable about recent developments will demonstrate your commitment to the field and your readiness to contribute to Moody's objectives.

Director - Product Training
Moody's Apply now
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  • Director - Product Training

    London
    Full-Time
    43200 - 72000 £ / year (est.)
    Apply now

    Application deadline: 2026-12-11

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    Moody's

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