At a Glance
- Tasks: Provide top-notch technical support and implementation for Moody's Insurance software solutions.
- Company: Join Moody's, a leader in risk assessment and an inclusive employer.
- Benefits: Enjoy a collaborative culture, competitive salary, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on innovation and customer success.
- Why this job: Be part of a team transforming risk into opportunity with cutting-edge AI technology.
- Qualifications: Experience in software support, strong problem-solving skills, and knowledge of cloud technologies.
The predicted salary is between 60000 - 80000 £ per year.
This job is with Moody's, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
- Proven experience supporting enterprise software applications in a customer‑facing environment
- Strong troubleshooting, analytical, and problem‑solving skills, with the ability to assess business impact and prioritise effectively
- Working knowledge of cloud‑based SaaS technologies, REST APIs, SQL, and familiarity with monitoring and data visualisation tools (e.g., Kibana); experience with authentication frameworks such as SSO is advantageous
- Excellent communication skills, with the ability to clearly convey technical information to both technical and non‑technical stakeholders
- Ability to independently manage multiple customer inquiries while collaborating effectively across global, cross‑functional teams; industry exposure to insurance, reinsurance, or financial services is beneficial
- Demonstrated proficiency in artificial intelligence concepts, with hands‑on experience using AI tools to streamline workflows and enhance operational efficiency
- Proven ability to apply AI‑enabled capabilities to support analysis, issue resolution, and decision‑making, alongside a growing awareness of AI risk management and responsible, ethical AI use
Education
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or another relevant STEM‑related discipline
Responsibilities
- This role is responsible for delivering high‑quality technical support and implementation assistance for Moody’s Insurance enterprise software solutions, while embedding AI‑enabled ways of working to improve service quality and customer outcomes.
- Provide high‑quality technical support and implementation assistance for enterprise software solutions, ensuring an excellent customer experience
- Deliver technical support and implementation guidance across the Moody’s Insurance product suite in line with established processes and best practices
- Manage customer inquiries and technical issues of moderate complexity through to resolution, escalating where appropriate and maintaining timely, clear communications
- Investigate and troubleshoot software, infrastructure, and integration‑related issues using logs, databases, APIs, diagnostic, and monitoring tools
- Leverage AI‑enabled tools and agentic AI capabilities to support troubleshooting, pattern identification, and knowledge retrieval, improving speed and consistency of issue resolution
- Collaborate closely with Product, Engineering, Cloud Operations, and Customer Success teams to resolve customer issues and continuously improve service delivery
- Build a strong understanding of customer workflows, business processes, and operational challenges to provide effective, context‑aware support
- Contribute to knowledge‑sharing initiatives, documentation improvements, and process optimisation activities, including the use of AI to enhance knowledge management
- Participate in software release readiness activities, user acceptance testing support, and internal enablement sessions
About the Team
The Application Technical Support team delivers global software support and implementation assistance across Moody’s Insurance solutions. Working closely with customers, Product, Engineering, and Cloud Operations, the team operates in a collaborative and fast‑paced environment focused on efficient issue resolution and high service standards. The team is actively embracing AI, including agentic AI capabilities, to enhance troubleshooting, knowledge sharing, and customer engagement, while continuing to deliver strong technical expertise and customer‑focused support practices.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
Associate Implementation Engineer employer: Moody's
At Moody's, we pride ourselves on being an inclusive employer that champions diversity and innovation. Our collaborative work culture fosters personal and professional growth, providing employees with opportunities to engage in cutting-edge AI technologies while delivering exceptional support to our clients. Located in a dynamic environment, we empower our team members to thrive and make a meaningful impact in the world of risk assessment.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Implementation Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Moody's values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Moody's might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Moody's!
✨Direct Apply to Moody's
Let's not forget to apply directly through the Moody's website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Associate Implementation Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Moody's.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Moody's. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Moody's
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
