At a Glance
- Tasks: Drive client success and strengthen relationships in the insurance sector.
- Company: Join Moody's, a leader in risk assessment and analytics.
- Benefits: Inclusive culture, competitive salary, and opportunities for growth.
- Other info: Dynamic team environment with a focus on AI and ethical practices.
- Why this job: Make a real impact by helping clients navigate risks with innovative solutions.
- Qualifications: 8+ years in client-facing roles, strong communication, and project management skills.
The predicted salary is between 80000 - 100000 £ per year.
This job is with Moody's, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
- Over 8 years of client-facing experience in re/insurance, catastrophe management, risk management, software services, analytics, or related fields
- Passion for delivering well-organized, resourceful customer experiences with creativity and strong attention to detail
- Self-starter and strong team player who thrives in fast-paced, high-growth environments, demonstrating ownership and accountability
- Exceptional communication skills with the ability to convey complex concepts to diverse audiences, including proven success in onboarding, supporting, and inspiring customers
- Strong capabilities in strategic account management, project management, networking, influencing, and delivering engaging presentations
- Highly organized, able to work effectively under pressure, and capable of coordinating across teams independently or collaboratively to achieve goals
- Fluency in English, both written and spoken
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can improve processes and drive efficiency, along with interest in responsible AI practices, risk management, and ethical use
Education
- Bachelor’s degree in any discipline with a strong academic track record
Responsibilities
- Serve as a senior client success leader responsible for driving strategic account outcomes, strengthening enterprise client relationships, and ensuring clients realize maximum value from Moody’s solutions within the Broker Market Segment.
- Execute and maintain strategic account plans in close partnership with Moody’s sales team
- Retain and grow revenue by identifying expansion opportunities through deep understanding of client business priorities and operations
- Develop and influence effective measures to protect and grow client revenues in collaboration with sales and internal stakeholders
- Build and sustain strong relationships across all levels of client organizations, including senior executives and end users
- Lead and manage client projects such as model evaluations, value of risk development, workflow best practices, and API integrations
- Provide change management and release management support to ensure smooth adoption of solutions
- Manage application and model onboarding, adoption, and ongoing client engagement
- Design and deliver tailored solutions using deep product and client knowledge
- Develop and execute client training plans in coordination with product, training, and support teams
- Represent the Broker Market Segment with Global Client Success Leadership and maintain visibility with RMS senior management
- Act as a representative of Moody’s at client meetings, industry events, and conferences
- Travel as required to support client and business needs
About the Team
Moody’s RMS is the world’s leading provider of analytics and decision science solutions for quantifying and managing catastrophic risks. The team partners with insurers, reinsurers, financial institutions, corporations, and governments globally to help assess and manage exposure to a wide range of natural and man-made perils, enabling informed risk decisions and greater resilience.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
Associate Director - Customer Success Management (Insurance) employer: Moody's
At Moody's, we pride ourselves on being an inclusive employer that champions diversity and fosters a collaborative work culture. Our commitment to employee growth is evident through our focus on innovative thinking and the opportunity to engage with cutting-edge AI technologies in the insurance sector. Located in a vibrant environment, we offer meaningful career paths where every team member can thrive and contribute to transforming how the world perceives risk.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Director - Customer Success Management (Insurance)
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Moody's). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Moody's. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Associate Director - Customer Success Management (Insurance)
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Moody's.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Moody's. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Moody's
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Moody's to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Moody's, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Moody's's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
