At a Glance
- Tasks: Drive customer engagement and adoption of innovative banking solutions.
- Company: Join Moody's, a leader in risk assessment and an inclusive employer.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Other info: Collaborate with industry experts and contribute to meaningful client success stories.
- Why this job: Make a real impact in banking while working with cutting-edge AI technologies.
- Qualifications: Experience in banking, strong relationship-building skills, and proficiency in AI concepts.
The predicted salary is between 60000 - 80000 £ per year.
This job is with Moody's, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We strive to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies- Strong understanding of banking and financial services workflows, including lending, risk management, finance, compliance and data-driven decision making
- Experience building and managing relationships with stakeholders at all levels, including end users, business leaders and senior executives
- Proven ability to identify customer needs, translate business requirements and communicate solution value effectively
- Strong consulting, discovery and problem-solving skills with the ability to align solutions to customer priorities
- Excellent presentation, facilitation and communication skills with the confidence to lead client engagements independently
- Ability to collaborate across sales, product, research, client support and advisory teams to deliver a seamless customer experience
- Strong organizational skills with the ability to manage multiple customer engagements and priorities simultaneously
- Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use.
- Undergraduate degree required
- Drive customer adoption, engagement and long-term value realization across Moody’s Banking Solutions portfolio
- Develop a deep understanding of customer objectives, priorities and usage of Risk, Finance, Lending, KYC and Data solutions
- Build and execute customer engagement plans that increase adoption, strengthen relationships and expand solution usage
- Partner with Sales to manage account health, engagement risk and client retention strategies
- Serve as a trusted advisor by providing industry insights, sharing best practices and aligning solutions to business needs
- Communicate solution value through demonstrations, customer presentations and strategic business discussions
- Capture and communicate customer feedback to product and research teams to influence future solution development
- Support executive outreach initiatives, customer forums, roundtables, user groups and webinars
- Coordinate development of customer references, case studies and success stories that highlight business outcomes and client success
Our Banking Solutions team helps financial institutions make better lending, risk management and financial planning decisions through innovative software, data and analytics. We partner closely with banks and financial services organizations to improve business outcomes, strengthen decision-making and support regulatory compliance. By joining our team, you will work alongside industry experts in banking, technology and analytics while helping clients maximize the value of our solutions and adopt innovative technologies, including artificial intelligence, responsibly and effectively.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
Associate Director - Customer Success Management (Banking) employer: Moody's
Moody's is an exceptional employer that fosters an inclusive and innovative work culture, where every employee is encouraged to express their ideas and contribute to meaningful projects. With a strong focus on professional growth, employees have access to diverse training opportunities and the chance to work alongside industry leaders in catastrophe risk management. Located in a vibrant environment, Moody's not only prioritises employee well-being but also champions diversity, making it a rewarding place for those looking to make a significant impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Director - Customer Success Management (Banking)
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Moody's. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Associate Director - Customer Success Management (Banking)
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Moody's.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Moody's's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Moody's
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Moody's.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Moody's will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Moody's employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
