Systems Engineer in Salford

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

• 3+ years of technical support experience on web applications.
• Self-motivated independent thinker and problem solver.
• Excellent written and verbal communication skills for all organizational levels.
• Solid understanding of relational and NoSQL databases.
• Experience with cloud platforms such as AWS, Azure, or GCP.
• Familiarity with incident management processes, ITIL framework, and best practices.
• Experience across all phases of software development, working with Agile teams and stakeholders.
• Knowledge of application performance monitoring tools like Dynatrace, Datadog, AWS CloudWatch, or Splunk is a plus.
• Basic knowledge of Unix/Linux environment.

• Bachelor's degree or equivalent; master's degree is a plus.

• Manage case queues: Handle requests and issues in software programs, ensuring timely resolution.
• Participate in bridge calls: Address high severity issues and be available for urgent situations.
• Design monitoring frameworks: Develop and maintain dashboards for actionable insights into application performance.
• Monitor alerts: Resolve platform performance issues using synthetic monitoring alerts and other tools.
• Track customer-reported bugs: Use issue tracking systems to manage and resolve bugs.
• Project ownership: Ensure timely communication of updates and progress to internal teams.
• Customer triage sessions: Address technical issues with customers and provide solutions.
• Document triage steps: Create knowledge base entries for future reference and training.

The DC&I Operations team is responsible for ensuring the reliability, stability, and operational readiness of Moody’s DCI products. We act as the last line of defense between technical issues and customer impact, providing 24/7 incident management, on‑call support, and proactive observability across a diverse portfolio of data‑and analytics‑driven platforms. Through standardized incident processes, deep system visibility, and increasing automation, the team works closely with engineering and product partners to detect issues early, resolve incidents efficiently, and continuously improve platform resilience.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.