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- Tasks: Drive customer success and build strong relationships throughout the customer lifecycle.
- Company: Join Moody's, a global leader in risk assessment and innovative solutions.
- Benefits: Inclusive culture, professional growth, and opportunities to make an impact.
- Other info: Collaborative team environment with a focus on customer-centric strategies.
- Why this job: Be a trusted advisor and help clients navigate uncertainty with confidence.
- Qualifications: 2+ years in customer success or related roles; strong communication skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
- 2+ years of professional experience in customer success, account management, pre-sales or customer support roles
- Ability to work both independently and within a team environment, with high attention to detail
- Excellent verbal/written communication and presentation skills
- Experience in creating and leading scalable client focused communications or campaigns preferred
- Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier and credit risk use cases preferred
- Ability to travel as needed (up to 25% of the time)
Education
- Undergraduate/first-level degree (e.g., Bachelor’s degree) required, preferably with coursework in business, economics, finance, marketing or related fields.
Responsibilities
- Be accountable for your customer’s overarching success throughout the customer lifecycle, including customer adoption, account health, and retention at scale
- Act as the trusted advisor, sharing industry best practices and resources, such as training, user events, webinars, product releases, and more
- Lead many engagements including hosting webinar style training and empowering customers at scale through sharing helpful and relevant resources
- Build cross-functional partnerships by contributing your customer‑centric perspective to internal continuous improvement initiatives driving efficiency and effectiveness
- Organise and lead customer engagements including onboarding, kickoff, status calls, and strategic sessions
- Collaborate with team members to create and maintain training resources for end users
- Monitor and analyse customer’s usage of our product
- Present utilisation information to clients with recommendations to optimize their results
- Identify and track opportunities and risks within assigned customer base
- Maintain strong product knowledge for training, usage and client satisfaction
- Help to upskill colleagues through product training and “lunch and learn” style engagements
- Coordinate customer‑facing initiatives with other KYC and Data Apps teams (i.e., connect marketing with users for testimonials, connect product development with beta testers, etc.)
About the Team
Our Customer Engagement team is responsible for driving purposeful and value‑based interactions with our clients to maximise retention, satisfaction, and loyalty. By joining our team, you will be part of exciting work in developing deep customer relationships, bringing the voice of the customer to the center of our business strategies, and identifying new opportunities for expansion. We strive to be an industry‑leading organisation with a strong focus on customer centricity and collaboration.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Customer Success Management Associate in Salford employer: Moody's Investors Service
Contact Detail:
Moody's Investors Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Management Associate in Salford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Moody's on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in Customer Success Management. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by researching Moody's values and recent projects. Think about how your skills align with their mission of turning risks into opportunities. Show them you’re not just a fit for the role, but also for their culture!
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of client interaction, consider doing mock interviews with friends or using online platforms. The more comfortable you are speaking about your experiences, the better you'll shine during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Moody's team. So, get that application in and let’s make it happen!
We think you need these skills to ace Customer Success Management Associate in Salford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success shine through! We want to see how excited you are about helping clients navigate their challenges and turning risks into opportunities.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success or account management. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward. Use bullet points where possible and avoid jargon—make it easy for us to see your skills and experiences at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Moody’s.
How to prepare for a job interview at Moody's Investors Service
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success management. Understand key concepts like customer lifecycle, account health, and retention strategies. Being able to discuss these topics confidently will show that you’re ready to take on the role.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. Consider preparing a brief presentation or example of how you've successfully communicated with clients in the past. This will demonstrate your ability to engage effectively with customers.
✨Demonstrate Curiosity and Adaptability
Moody's values curiosity, so be prepared to ask insightful questions during your interview. Show that you're eager to learn about their products and how they can help clients navigate risks. This will highlight your proactive approach and willingness to grow within the company.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples from your previous experience where you turned challenges into opportunities for clients. This will illustrate your ability to think critically and act decisively in customer success situations.