Associate Product Consultant in Salford

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• 2+ years of SaaS implementation experience, ideally within a financial institution or financial software organization focused on business intelligence and data analysis.
• Experience working with AI technologies and data analytics software is highly desirable.
• Experience with AI tools, understands their business value and limitations, and exercises sound judgment in determining when to use AI versus traditional methods.
• Experience with RESTful or SOAP APIs is preferred.
• Capability to participate in all phases of software implementation projects.
• First-hand experience with market-standard CRM/ERP platforms (e.g., Salesforce, Microsoft Dynamics, SAP).
• Strong track record of delivering excellent results to internal and external clients.
• Excellent verbal and written communication skills, including presentation abilities and relationship-building across all levels.
• Basic understanding of coding principles (e.g., JSON, HTML), API integration, and data analytics tools.
• Fluency in English is required; proficiency in French and/or German is an advantage.
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency.
• Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

Education

• Undergraduate/first-level degree (e.g., Bachelor’s) required, preferably in Finance, Banking, or Computer Technology; graduate/second-level degree (e.g., Master’s/MBA) preferred.

Responsibilities

• Consult on and implement Data Apps solutions, APIs, and Connectors across European client engagements.
• Conduct client-facing requirements gathering and analysis, working closely with internal and external stakeholders.
• Collaborate with prospects and clients, providing feedback through appropriate escalation channels to Product Management.
• Configure and/or customise workflows and process-related aspects of our Data Apps, APIs, and CRM Connectors.
• Provide best practices, consultancy, and golden-standard approaches to ensure stability and optimal usage of Data Apps.
• Deliver user and technical training, both remotely and on-site as needed.
• Utilise internal tracking systems (e.g., issue logs, timesheets) to manage project activities.
• Actively contribute to enhancing our product offering and internal knowledge base (e.g., documentation reviews, feedback on methodology, development of “how-to” guides).
• Engage with client technical teams and Moody’s subject matter experts to analyze and resolve issues.

This is a hybrid role, combining office-based work with remote flexibility. Occasional travel to client sites may be required.

About the team

As an Associate Product Consultant in the Solutions Delivery team, you will lead various implementation projects supporting clients with our Moody’s Data Apps Solutions mainly focusing on the RESTful APIs, and CRM Connectors. You will also collaborate closely with several internal stakeholder groups from product, sales and client support.

Equal Opportunity

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.