At a Glance
- Tasks: Drive operational excellence in insurance product delivery and improve processes using automation and AI.
- Company: Join a leading global ERM software provider with a focus on innovation.
- Benefits: Competitive salary, diverse team culture, and opportunities for professional growth.
- Other info: Be part of a dynamic team that values continuous improvement and operational excellence.
- Why this job: Make a real impact by optimising operations and enhancing client experiences.
- Qualifications: Experience in business operations and strong analytical skills required.
The predicted salary is between 45000 - 55000 £ per year.
Skills and Competencies
- Proven experience in a senior operational, business operations, or enterprise systems role, with end‑to‑end accountability for operational delivery and outcomes.
- Strong understanding of product operations, including sales order fulfilment, client entitlement management, delivery assurance, and revenue recognition processes.
- Demonstrated ability to lead and improve BAU operations at scale, balancing day‑to‑day execution with operational risk management and continuous improvement.
- Experience driving automation, workflow optimisation, or AI‑enabled improvements within operational environments to reduce manual effort and improve data quality.
- Experience utilizing AI and agentic tooling to improve accuracy, reduce cycle time, and scale operations sustainably.
- Strong analytical capability, with experience using operational and financial data to identify risks, inefficiencies, trends, and improvement opportunities.
- Excellent stakeholder management and communication skills, with the confidence to engage Sales, Finance, Product, Technology, Risk, and senior leadership.
Education
- Undergraduate or first‑level degree in Business, Finance, Operations, Information Systems, or a related discipline is preferred. Equivalent senior‑level operational experience with demonstrable delivery and improvement outcomes will also be considered.
Responsibilities
- Drives Insurance Operations delivery and improvement, ensuring accurate fulfilment, strong controls, and scalable, automation‑enabled ways of working.
- Execute Insurance product fulfilment and delivery, ensuring clients receive deliverables, entitlements and access to Moody’s solutions accurately, on time, and in line with contractual and policy obligations.
- Oversee critical BAU processes spanning client entitlement management, delivery records, renewals, subscriptions, trials and ongoing access commitments.
- Ensure high‑quality operational data throughout the operations delivery lifecycle, reinforcing strong data governance, auditability and revenue recognition controls.
- Oversee the use of CRM and connected enterprise systems such as Salesforce and FinancialForce to monitor deliveries, track obligations, and maintain accurate records that support financial and regulatory requirements.
- Partner closely with Sales, Finance, Product Management, Client Service, Technology and Risk teams to resolve escalated operational issues and manage cross‑functional dependencies.
- Provide oversight and internal support for customer queries, access issues and change requests, ensuring timely resolution and a consistently high service experience.
- Use operational and financial reporting to identify risks, bottlenecks, trends and opportunities for improvement across all Insurance product lines.
- Drive continuous improvement by identifying recurring issues and leading initiatives to simplify, standardise, automate, or eliminate manual operational processes.
- Champion responsible use of automation and AI‑enabled tooling, including agentic or workflow‑based approaches to improve accuracy, reduce cycle time, and scale operations sustainably.
- Act as a role model for process adherence, operational discipline and service excellence, influencing peers and stakeholders to maintain high standards.
- Coach and help develop operational staff, supporting performance management, objective setting and capability growth within the team.
- Support internal audits, due diligence activities and governance forums, ensuring responses are accurate, timely and evidence‑based.
- Contribute to the evolution of the Insurance Operations operating model, balancing operational resilience, control effectiveness and innovation.
About the Team
The Insurance Operations team supports the Insurance Line of Business by ensuring products are delivered accurately, clients receive access on time, and operational data is reliable across the sales and delivery lifecycle. The team plays a critical role in enabling scalable, high‑quality fulfilment for a growing and increasingly complex Insurance product portfolio, protecting the business through strong operational controls, data integrity, and risk management, and driving smarter ways of working through process optimisation, automation, and responsible adoption of AI‑enabled approaches.
Product Operations Analyst employer: Moody's Investors Service
Moody's Corporation is an exceptional employer, offering a dynamic work environment where innovation and operational excellence are at the forefront. With a strong commitment to employee growth, you will have access to continuous improvement initiatives and the opportunity to lead transformative projects within a supportive team culture. Located in a vibrant area, Moody's fosters collaboration across departments, ensuring that every team member plays a vital role in delivering high-quality services while embracing automation and AI-driven solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Product Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working at Moody's. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Prepare for interviews by diving deep into product operations. Brush up on sales order fulfilment and client entitlement management. The more you know, the more confident you'll feel when discussing how you can drive improvements.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to identify risks and improve processes in past roles. Real-life examples will help us see your potential impact on our team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team at Moody's.
We think you need these skills to ace Product Operations Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your proven experience in operational roles and any specific achievements that align with product operations.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Product Operations Analyst role. Share specific examples of how you've improved BAU operations or driven automation in previous positions.
Showcase Your Analytical Skills:Since strong analytical capability is key, include examples of how you've used data to identify risks and improve processes. This will help us see your problem-solving skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Moody's Investors Service
✨Know Your Operations Inside Out
Make sure you have a solid grasp of product operations, especially around sales order fulfilment and client entitlement management. Brush up on the key processes like delivery assurance and revenue recognition, as these will likely come up in conversation.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used operational and financial data to identify risks and inefficiencies in past roles. Bring examples of how your analytical capabilities led to improvements or optimisations in business operations.
✨Demonstrate Stakeholder Management
Highlight your experience in engaging with various teams such as Sales, Finance, and Technology. Share specific instances where your communication skills helped resolve operational issues or manage cross-functional dependencies effectively.
✨Emphasise Continuous Improvement
Talk about your experience with driving automation and workflow optimisation. Be ready to share examples of how you've simplified processes or implemented AI-enabled tools to enhance operational efficiency and data quality.
