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- Tasks: Lead global benefits operations, ensuring high-quality employee experiences and compliance.
- Company: Join Moody's, a global leader in risk assessment and innovative solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact on employee wellbeing while driving innovation in benefits delivery.
- Qualifications: 10+ years in Benefits Operations, strong leadership, and a curiosity for AI.
- Other info: Collaborative team focused on inclusion, innovation, and service excellence.
The predicted salary is between 72000 - 108000 £ per year.
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
- Minimum 10 years of experience in Benefits Operations or Total Rewards, with significant global scope; strong U.S. benefits expertise highly preferred
- Proven track record managing global benefits delivery, including leave of absence management and regulatory compliance
- Experience working in regulated environments is a plus
- Proficiency in additional languages is a strong plus for global collaboration and communication
- Strong leadership skills with the ability to manage and engage teams across geographies
- Demonstrated curiosity and forward-thinking mindset, with experience or interest in applying AI to enhance efficiency and employee experience
- Excellent vendor management and negotiation skills, with proven ability to build and sustain strong partnerships
- Solid project management and process improvement expertise; experience implementing and optimizing HR technologies
- Exceptional communication, stakeholder management, and analytical skills
- Commitment to documentation excellence and maintaining audit-ready processes
- Collaborative, inclusive leadership style with a focus on service excellence
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency.
Responsibilities
- The VP – Benefits Operations and Delivery will lead the global execution of Moody’s employee benefits programs, with a strong emphasis on operational excellence, employee experience, and compliance.
- This role focuses on benefits delivery and oversees global programs including Health and Wellness, Savings and Retirement, Life and Disability Insurance, and Work-Life Balance benefits.
- Lead Moody’s global benefits operations and delivery team, ensuring consistent, high-quality employee experiences across all regions.
- Oversee the full spectrum of programs including Health and Wellness, Savings and Retirement, Life and Disability Insurance, and Work-Life Balance offerings.
- Ensure accurate and seamless day-to-day benefits administration, including open enrollment, leave of absence management, and employee inquiries.
- Maintain audit-ready processes, SOP documentation, and compliance with global and local regulations, including U.S. benefits laws and social benefits reporting.
- Lead the implementation, optimization, and automation of benefits platforms.
- Introduce AI-driven tools to personalize employee interactions, enhance reporting, and strengthen self-service capabilities.
- Drive operational efficiency and service excellence through ongoing process improvements and employee feedback analysis.
- Track and report on KPIs and service levels to inform strategic decisions.
- Manage external vendor relationships to ensure cost-effective, high-quality service delivery.
- Collaborate with internal partners such as Centers of Excellence, Payroll, Finance, Technology, and People Services & Solutions to ensure integrated and scalable processes.
- Support change management initiatives, including vendor transitions, policy updates, and system upgrades.
- Foster a culture of inclusion, innovation, and service excellence within the benefits operations team.
About the team
Moody’s Total Rewards team is a global, strategic function dedicated to delivering meaningful, equitable, and competitive compensation and benefits programs that support our people and business goals. We operate at the intersection of data, compliance, and employee experience—ensuring that every offering reflects our values of inclusion, integrity, and innovation.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
VP Mgr-Benefits Operations & Delivery in London employer: Moody's Investors Service
Contact Detail:
Moody's Investors Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VP Mgr-Benefits Operations & Delivery in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. At Moody's, they value curiosity and diverse perspectives, so think about how you can showcase these traits. We recommend practising common interview questions and having your own questions ready to show your interest.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you’re genuinely interested in the role and appreciate the opportunity to chat with them.
✨Tip Number 4
Don’t hesitate to apply even if you don’t meet every single requirement. At StudySmarter, we believe that potential is just as important as experience. If you feel you could bring value to the team, go for it! And remember, applying through our website makes it super easy.
We think you need these skills to ace VP Mgr-Benefits Operations & Delivery in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about the opportunity to lead benefits operations and make a real impact at Moody's.
Tailor Your Experience: Make sure to highlight your relevant experience in Benefits Operations or Total Rewards. We’re looking for candidates with a strong U.S. benefits expertise, so don’t be shy about showcasing your skills and achievements in this area!
Be Authentic: At Moody's, we value diverse perspectives and authenticity. Don’t hesitate to share your unique journey and how it aligns with our values. We appreciate candidates who can bring their true selves to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Moody's Investors Service
✨Know Your Benefits Inside Out
Make sure you have a solid understanding of benefits operations and delivery, especially in a global context. Familiarise yourself with U.S. benefits laws and any relevant compliance regulations. This will not only show your expertise but also demonstrate your commitment to operational excellence.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you engage teams across different geographies. Think about examples where you've fostered an inclusive environment or driven service excellence. Moody's values collaborative leadership, so be ready to highlight your experience in managing diverse teams.
✨Emphasise Your Curiosity About AI
Given the focus on AI in this role, come prepared to talk about your interest in applying AI tools to enhance employee experience and operational efficiency. Share any relevant experiences or ideas you have about using technology to improve processes, as this aligns with Moody's forward-thinking mindset.
✨Prepare for Vendor Management Questions
Since managing external vendor relationships is key, think of specific instances where you've successfully negotiated or built strong partnerships. Be ready to discuss your strategies for ensuring high-quality service delivery and how you track performance metrics to inform decisions.
