Associate Director - Customer Success Management (Insurance) in London

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

• Minimum 7 years of experience within the P&C insurance industry, with specific experience in roles within or relating to exposure management, underwriting, pricing, or actuarial.
• Passionate advocate for developing strong modelling and analytics best practices for effective risk management.
• Agent for change, constantly exploring ways to deliver increased value to customers in the context of their business goals and strategy.
• Uses data and technology, including generative and agentic AI, to inform customer engagement strategies and to take decisions.
• Effective stakeholder management, building and maintaining trusted relationships with senior stakeholders through a drive to action and delivering outcomes.
• Ability to proactively identify and deliver against customer needs and goals as part of a broad, cross-functional team.
• Excellent relationship management across a broad set of customer and colleague roles and personas.
• Exceptional written and verbal communication skills to drive clarity and speed of outcomes in frequently complex engagements.

• Bachelor’s degree in any discipline with a strong academic track record.

• Accountable for the customer success and outcomes of a portfolio of large re/insurance customers using Moody’s Insurance tools, applications and models, predominantly within the London Market.
• Lead customers through the business and/or technology change required to successfully adopt Moody’s models, products, and data to perform their business.
• Form strong account teams with colleagues to develop and deliver against account plans that deepen customer partnership and value realization.
• Identify expansion opportunities through deep understanding of the client's business operations.
• Use a combination of technology and strong customer relationships to proactively identify and manage attrition risk.
• Develop a trusted network of senior and influential customer contacts and manage collaborative relationships with key end users.
• Lead customers through their response to and management of severe events (e.g. large natural catastrophes).
• Ensure successful customer onboarding outcomes including delivery of key onboarding and fulfillment activities and training.
• Use industry and customer events to build a broad market network and keep customer engagements in sync with large market dynamics.
• Moderate travel may be required.

You will join Moody’s Insurance Customer Engagement team and focus your time and energy on delivering exceptional experience and outcomes for our customers, ensuring they derive maximum value from Moody’s products and solutions. We partner closely with several adjacent teams including Sales, Product, Modelling, and Engineering. Our top performers operate with a passion for customer success - investing in every customer and colleague relationship, focusing on outcomes not activities, and acting with urgency to maximize impact. We foster a collaborative, innovative environment where our people are encouraged and empowered to positively influence the global risk management industry.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.