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- Tasks: Lead design for innovative casualty insurance analytics products and create user-centred experiences.
- Company: Join Moody's, a global leader in risk assessment and AI innovation.
- Benefits: Inclusive culture, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of insurance solutions with cutting-edge AI technology.
- Qualifications: 10+ years in product design, strong leadership, and expertise in AI/ML experiences.
- Other info: Collaborative team environment focused on design thinking and user-centricity.
The predicted salary is between 54000 - 84000 £ per year.
At Moody\’s, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
- 10+ years of experience in product design, with at least 3–5 years in a lead or director-level role designing complex enterprise, B2B, or data-intensive platforms.
- Proven track record of leading design strategy and execution across multiple product lines or a platform, preferably in financial services, insurance, analytics, or SaaS.
- Experience managing and mentoring other designers, setting UX vision, and fostering a design-driven culture within product organizations.
- Demonstrated ability to influence product direction, roadmap prioritization, and executive-level decision-making through customer-centric design insights.
- Expertise in translating complex workflows, datasets, and analytical tools into highly usable, intuitive product experiences.
- Strong background in designing for AI/ML and GenAI-enabled experiences, including prompt design, conversational UI, and intelligent automation.
- Proficiency in design tools (e.g., Figma), design systems, and modern prototyping tools; experience establishing and scaling a design system is a strong plus.
- Solid understanding of enterprise user personas (e.g., underwriters, actuaries, claims professionals) and experience designing solutions tailored to technical or expert users.
- Skilled in user research methodologies, usability testing, and iterative design based on data, feedback, and business requirements.
- Strong cross-functional leadership and collaboration skills — comfortable working alongside senior product, engineering, AI/ML, marketing, and GTM stakeholders.
- Excellent written, verbal, and visual communication skills, including experience presenting to senior leadership and customers.
- Knowledge of accessibility standards (e.g., WCAG) and inclusive design best practices.
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency.
- Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.
Education
- Bachelor’s Degree or higher attained.
Responsibilities
- Design and deliver user-centered experiences for casualty insurance analytics products.
- Lead the design of end-to-end experiences—from early concept through prototyping, testing, and final delivery—for our casualty insurance analytics products.
- Deeply understand user personas (e.g., underwriters, actuaries, claims professionals) and the challenges they face in high-stakes decision-making environments.
- Translate complex insurance and risk data into intuitive dashboards, workflows, and visualizations that enable insight and action.
- Design and prototype GenAI-powered features such as natural language queries, smart summaries, embedded assistants, and predictive UI patterns.
- Conduct user research and usability testing to validate design decisions and continuously iterate based on feedback.
- Work closely with product managers and engineers to translate requirements into practical design solutions that balance functionality, performance, and usability.
- Contribute to the evolution of Moody’s design system, advocating for consistency, accessibility, and modern design standards.
- Deliver responsive, production-ready design specifications and assets to engineering teams, and support implementation with reviews and feedback loops.
- Champion a design-led culture by advocating for the value of design thinking and user-centricity across teams.
About the Team
Our Casualty Insurance Solutions team is responsible for developing innovative, data-driven products that help insurers unlock deeper insights into liability risk, claims dynamics, and portfolio profitability.
By joining our team, you will:
- Shape the user experience of Moody’s next-generation casualty insurance solutions.
- Define new design paradigms powered by Generative AI.
- Contribute to design systems and establish UX standards in a historically underserved market.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody\’s Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
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Director-Experience Designer employer: Moody's Investors Service
Contact Detail:
Moody's Investors Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director-Experience Designer
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Moody's. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by diving deep into the company culture and values. Moody's is all about inclusivity and innovation, so think of examples from your experience that showcase how you embody these traits.
✨Tip Number 3
Showcase your design portfolio effectively! Make sure it highlights your best work, especially projects that align with AI/ML and user-centric design. Tailor it to reflect the kind of work Moody's does.
✨Tip Number 4
Don’t hesitate to apply through our website, even if you don’t tick every box. We value diverse perspectives and you might just be the perfect fit for the role or another one we have open!
We think you need these skills to ace Director-Experience Designer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about transforming risk into opportunity and how you can contribute to our inclusive environment.
Tailor Your Experience: Make sure to highlight your relevant experience in product design, especially in complex enterprise or B2B platforms. We’re looking for candidates who can demonstrate their ability to lead design strategy and execution, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to explain your skills and experiences, especially when discussing your expertise in user research and design methodologies. We appreciate clarity!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Moody's Investors Service
✨Know Your Audience
Before the interview, take some time to research Moody's and their Casualty Insurance Solutions team. Understand their products, values, and the specific challenges they face in the industry. This will help you tailor your responses and demonstrate that you're genuinely interested in the role.
✨Showcase Your Design Process
Be prepared to discuss your design process in detail. Highlight your experience with user research, usability testing, and how you've iterated on designs based on feedback. Use specific examples from your past work to illustrate how you've successfully led design strategies and influenced product direction.
✨Emphasise Collaboration Skills
Since this role involves working closely with product managers and engineers, be ready to talk about your cross-functional collaboration experiences. Share examples of how you've effectively communicated design ideas and worked with diverse teams to achieve common goals.
✨Demonstrate Your Curiosity for AI
Given the focus on AI/ML and GenAI in this position, express your enthusiasm for these technologies. Discuss any relevant projects or experiences where you've integrated AI into your design work, and show that you're eager to learn more about responsible AI practices and their applications in design.
