At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
- 2+ years of professional experience in customer success, account management, pre‑sales or customer support roles
- Ability to work both independently and within a team environment, with high attention to detail
- Excellent verbal/written communication and presentation skills in English.Additional languages, specifically French, Italian or German are highly advantageous
- Experience with Government or Professional Services entities is a strong plus.
- Demonstrated ability to document, standardise, and improve processes while adapting to varying account complexities and multi‑team engagement models
- Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance.
- Ability to travel as needed (up to 25% of the time)
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.
Education
- Undergraduate/first-level degree (e.g., Bachelor’s degree) required, preferably with coursework in business, economics, finance, marketing or related fields.
Responsibilities
- Be accountable for your customer’s overarching success throughout the customer lifecycle, including customer adoption, account health, and retention at scale
- Act as the trusted advisor, sharing industry best practices and resources, such as training, user events, webinars, product releases, and more
- Lead many engagements including hosting webinar style training and empowering customers at scale through sharing helpful and relevant resources
- Build cross-functional partnerships by contributing your customer‑centric perspective to internal continuous improvement initiatives driving efficiency and effectiveness
- Organise and lead customer engagements including onboarding, kickoff, status calls, and strategic sessions
- Collaborate with team members to create and maintain training resources for end users
- Monitor and analyse customer’s usage of our productSure! Here... Supporting...>... etc...1…¶ …..???,... etc.. etc …?...
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Customer Success Management Associate (French, Italian or German Speaking) employer: Moody's Investors Service
At Moody's, we pride ourselves on fostering a dynamic and inclusive work environment where innovation thrives. As a leader in risk assessment, we offer our employees unparalleled opportunities for growth and collaboration, particularly in the exciting realm of AI and pricing strategy. Joining our Central Product Strategy team means being at the forefront of transformative projects that not only shape the future of pricing but also empower you to make a meaningful impact within a global organisation.
