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- Tasks: Lead a dynamic engineering support team and drive improvements in customer service.
- Company: Leading financial services provider based in Edinburgh.
- Benefits: Competitive salary, career advancement, and a supportive work environment.
- Why this job: Make a real impact by advocating for innovative solutions and mentoring your team.
- Qualifications: Significant experience in managing technical support operations and strong technical expertise.
- Other info: Join a collaborative team focused on delivering top-tier customer experiences.
The predicted salary is between 48000 - 72000 £ per year.
A leading financial services provider in Edinburgh seeks an Associate Director Manager for Technical Support. You will lead a dynamic engineering support team, driving improvements and ensuring exceptional customer service in a cloud-based SaaS environment.
Ideal candidates will have significant experience in managing technical support operations and possess strong technical expertise. This is a critical role to advocate for innovative solutions and mentor team members, contributing to a top-tier customer experience.
Senior Director, Technical Support & Customer Excellence employer: Moody's Corporation
Contact Detail:
Moody's Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director, Technical Support & Customer Excellence
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Senior Director role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their cloud-based SaaS offerings and think about how you can drive improvements in their technical support operations. We want you to shine!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've mentored team members in the past and how you plan to advocate for innovative solutions. This is key for a role focused on customer excellence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Director, Technical Support & Customer Excellence
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Senior Director role. Highlight your technical support management experience and any cloud-based SaaS expertise to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer excellence and how you’ve driven improvements in previous roles. We love seeing candidates who can advocate for innovative solutions.
Showcase Leadership Skills: As a Senior Director, you'll be mentoring team members and leading a dynamic team. Make sure to include examples of your leadership style and how you've successfully managed teams in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Edinburgh!
How to prepare for a job interview at Moody's Corporation
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to cloud-based SaaS environments. Be ready to discuss specific technologies and tools you've used in previous roles, as well as how you've applied them to improve customer support operations.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you mentored team members or implemented innovative solutions that enhanced customer experience. This will demonstrate your capability to lead a dynamic engineering support team.
✨Customer-Centric Mindset
Be ready to talk about your approach to ensuring exceptional customer service. Share specific instances where you went above and beyond for customers, and how you advocate for their needs within a technical support context.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's vision for customer excellence and how they measure success in technical support. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
