At a Glance
- Tasks: Drive customer success and engagement throughout the customer lifecycle.
- Company: Join Moody's, a global leader in risk assessment and AI innovation.
- Benefits: Inclusive culture, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team focused on customer-centric strategies and continuous improvement.
- Why this job: Make a real impact by helping clients navigate uncertainty with confidence.
- Qualifications: 5+ years in customer success or related fields; strong communication skills.
The predicted salary is between 55000 - 65000 £ per year.
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
- 5+ years of professional experience in customer success, account management, pre-sales or customer support roles
- Ability to work both independently and within a team environment, with high attention to detail
- Excellent verbal/written communication and presentation skills
- Experience in creating and leading scalable client focused communications or campaigns preferred
- Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier and credit risk use cases preferred
- Ability to travel as needed (up to 25% of the time)
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency
- Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use
Education
- Undergraduate/first-level degree (e.g., Bachelor’s degree) required, preferably with coursework in business, economics, finance, marketing or related fields
Responsibilities
- Be accountable for your customer’s overarching success throughout the customer lifecycle, including customer adoption, account health, and retention at scale
- Act as the trusted advisor, sharing industry best practices and resources, such as training, user events, webinars, product releases, and more
- Lead many engagements including hosting webinar style training and empowering customers at scale through sharing helpful and relevant resources
- Build cross-functional partnerships by contributing your customer-centric perspective to internal continuous improvement initiatives driving efficiency and effectiveness
- Organise and lead customer engagements including onboarding, kickoff, status calls, and strategic sessions
- Collaborate with team members to create and maintain training resources for end users
- Monitor and analyse customer’s usage of our product
- Present utilisation information to clients with recommendations to optimize their results
- Identify and track opportunities and risks within assigned customer base
- Maintain strong product knowledge for training, usage and client satisfaction
- Help to upskill colleagues through product training and “lunch and learn” style engagements
- Coordinate customer-facing initiatives with other KYC and Data Apps teams (i.e., connect marketing with users for testimonials, connect product development with beta testers, etc.)
About the team
Our Customer Engagement team is responsible for driving purposeful and value-based interactions with our clients to maximise retention, satisfaction, and loyalty. By joining our team, you will be part of exciting work in developing deep customer relationships, bringing the voice of the customer to the center of our business strategies, and identifying new opportunities for expansion. We strive to be an industry-leading organisation with a strong focus on customer centricity and collaboration.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
Let's begin! Senior Customer Success Management Associate in Manchester employer: Moody's Corporation
At Moody's, we pride ourselves on fostering an inclusive and innovative work environment where every employee is empowered to contribute their unique perspectives. Our commitment to professional growth is evident through continuous learning opportunities and a collaborative culture that values customer success at its core. Located in a dynamic setting, we offer the chance to engage with cutting-edge AI technologies while building meaningful relationships with clients, making us an exceptional employer for those seeking a rewarding career in customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Let's begin! Senior Customer Success Management Associate in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Moody's on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Moody's values and recent projects. Show us how your experience aligns with their mission to decode risk and unlock opportunities. Tailor your answers to reflect their focus on customer success!
✨Tip Number 3
Practice your presentation skills! As a Senior Customer Success Management Associate, you'll need to communicate effectively. Try rehearsing common interview questions and presenting your ideas clearly to friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you’re not sure you meet every requirement, just go for it—Moody's values diverse perspectives and might see potential in you!
We think you need these skills to ace Let's begin! Senior Customer Success Management Associate in Manchester
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about customer success and how you can contribute to our mission at Moody's.
Tailor Your Experience:Make sure to highlight your relevant experience in customer success or account management. We love seeing how your background aligns with the skills we're looking for, so don’t hold back on those details!
Be Authentic:We value diverse perspectives, so be yourself in your application. Share your unique experiences and insights that could bring something special to our team at Moody's.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Moody's Corporation
✨Know Your Customer Success Stuff
Make sure you brush up on your customer success knowledge. Understand the key concepts of account management and how to drive customer adoption and retention. Be ready to share examples from your past experiences that highlight your ability to build strong relationships and deliver value to clients.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice your verbal and written communication skills. Prepare to discuss how you've effectively communicated complex ideas in the past, especially in training or webinar settings. Think about how you can present information clearly and engagingly.
✨Get Familiar with AI Concepts
As Moody's is advancing AI, it’s crucial to have a basic understanding of AI tools and their applications in customer success. Do some research on how AI can improve processes and be prepared to discuss your enthusiasm for learning more about responsible AI practices.
✨Be Ready to Collaborate
This role requires teamwork and cross-functional partnerships. Think of examples where you've successfully collaborated with others to achieve a common goal. Be prepared to discuss how you can contribute your customer-centric perspective to internal initiatives and drive efficiency.
