At a Glance
- Tasks: Drive client success and strengthen relationships in the insurance sector.
- Company: Join Moody's, a global leader in risk assessment and analytics.
- Benefits: Inclusive culture, competitive salary, and opportunities for growth.
- Other info: Dynamic team environment with a focus on AI and ethical practices.
- Why this job: Make a real impact by helping clients navigate risks with innovative solutions.
- Qualifications: 8+ years in client-facing roles, strong communication, and strategic account management skills.
The predicted salary is between 70000 - 90000 € per year.
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies- Over 8 years of client-facing experience in re/insurance, catastrophe management, risk management, software services, analytics, or related fields
- Passion for delivering well-organized, resourceful customer experiences with creativity and strong attention to detail
- Self-starter and strong team player who thrives in fast-paced, high-growth environments, demonstrating ownership and accountability
- Exceptional communication skills with the ability to convey complex concepts to diverse audiences, including proven success in onboarding, supporting, and inspiring customers
- Strong capabilities in strategic account management, project management, networking, influencing, and delivering engaging presentations
- Highly organized, able to work effectively under pressure, and capable of coordinating across teams independently or collaboratively to achieve goals
- Fluency in English, both written and spoken
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can improve processes and drive efficiency, along with interest in responsible AI practices, risk management, and ethical use
- Bachelor’s degree in any discipline with a strong academic track record
- Serve as a senior client success leader responsible for driving strategic account outcomes, strengthening enterprise client relationships, and ensuring clients realize maximum value from Moody’s solutions within the Broker Market Segment.
- Execute and maintain strategic account plans in close partnership with Moody’s sales team
- Retain and grow revenue by identifying expansion opportunities through deep understanding of client business priorities and operations
- Develop and influence effective measures to protect and grow client revenues in collaboration with sales and internal stakeholders
- Build and sustain strong relationships across all levels of client organizations, including senior executives and end users
- Lead and manage client projects such as model evaluations, value of risk development, workflow best practices, and API integrations
- Provide change management and release management support to ensure smooth adoption of solutions
- Manage application and model onboarding, adoption, and ongoing client engagement
- Design and deliver tailored solutions using deep product and client knowledge
- Develop and execute client training plans in coordination with product, training, and support teams
- Represent the Broker Market Segment with Global Client Success Leadership and maintain visibility with RMS senior management
- Act as a representative of Moody’s at client meetings, industry events, and conferences
- Travel as required to support client and business needs
About the Team: Moody’s RMS is the world’s leading provider of analytics and decision science solutions for quantifying and managing catastrophic risks. The team partners with insurers, reinsurers, financial institutions, corporations, and governments globally to help assess and manage exposure to a wide range of natural and man-made perils, enabling informed risk decisions and greater resilience.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
Let's begin! Associate Director - Customer Success Management (Insurance) in London employer: Moody's Corporation
At Moody's, we pride ourselves on fostering an inclusive and innovative work environment where every employee is empowered to contribute their unique perspectives. As a leader in risk assessment, we offer exceptional growth opportunities and a collaborative culture that encourages creativity and accountability. Located in a dynamic industry, our team thrives on delivering meaningful customer experiences while advancing cutting-edge AI solutions, making us an excellent employer for those passionate about transforming challenges into opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Let's begin! Associate Director - Customer Success Management (Insurance) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Moody's on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Moody's values and recent projects. Show us how your experience aligns with their mission to decode risk and unlock opportunities—this will make you stand out!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've delivered exceptional customer experiences or managed complex projects. We love hearing about real-life successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Moody's team and making an impact.
We think you need these skills to ace Let's begin! Associate Director - Customer Success Management (Insurance) in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about customer success and the insurance industry. Share specific examples of how you've delivered exceptional customer experiences in the past.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for at Moody's.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-organised applications that convey complex ideas simply. Remember, you’re showcasing your communication skills, so make every word count!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Moody's Corporation
✨Know Your Stuff
Make sure you understand Moody's role in the insurance and risk management space. Brush up on their services, especially around AI and analytics. Being able to discuss how these tools can help clients will show your passion and knowledge.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your client-facing experience and project management skills. Think about times when you successfully managed client relationships or delivered creative solutions under pressure.
✨Communicate Clearly
Practice explaining complex concepts in simple terms. Since you'll be dealing with diverse audiences, being able to convey your ideas clearly is crucial. Consider doing mock interviews with friends to refine your communication style.
✨Embrace Curiosity
Demonstrate your enthusiasm for learning, especially about AI and its applications in risk management. Prepare questions that show your interest in how Moody's is innovating in this area, and be ready to discuss how you can contribute to their mission.
