At a Glance
- Tasks: Drive strategic account outcomes and strengthen client relationships in catastrophe risk management.
- Company: Join Moody's, a global leader in risk assessment and analytics.
- Benefits: Inclusive culture, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on AI and ethical practices.
- Why this job: Make a real impact by helping clients navigate uncertainty with innovative solutions.
- Qualifications: 8+ years in client-facing roles, strong communication, and project management skills.
The predicted salary is between 80000 - 100000 £ per year.
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
- Over 8 years of client-facing experience in re/insurance, catastrophe management, risk management, software services, analytics, or related fields
- Passion for delivering well-organized, resourceful customer experiences with creativity and strong attention to detail
- Self-starter and strong team player who thrives in fast-paced, high-growth environments, demonstrating ownership and accountability
- Exceptional communication skills with the ability to convey complex concepts to diverse audiences, including proven success in onboarding, supporting, and inspiring customers
- Strong capabilities in strategic account management, project management, networking, influencing, and delivering engaging presentations
- Highly organized, able to work effectively under pressure, and capable of coordinating across teams independently or collaboratively to achieve goals
- Fluency in English, both written and spoken
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can improve processes and drive efficiency, along with interest in responsible AI practices, risk management, and ethical use
Education
- Bachelor’s degree in any discipline with a strong academic track record
Responsibilities
- Serve as a senior client success leader responsible for driving strategic account outcomes, strengthening enterprise client relationships, and ensuring clients realize maximum value from Moody’s solutions within the Broker Market Segment.
- Execute and maintain strategic account plans in close partnership with Moody’s sales team
- Retain and grow revenue by identifying expansion opportunities through deep understanding of client business priorities and operations
- Develop and influence effective measures to protect and grow client revenues in collaboration with sales and internal stakeholders
- Build and sustain strong relationships across all levels of client organizations, including senior executives and end users
- Lead and manage client projects such as model evaluations, value of risk development, workflow best practices, and API integrations
- Provide change management and release management support to ensure smooth adoption of solutions
- Manage application and model onboarding, adoption, and ongoing client engagement
- Design and deliver tailored solutions using deep product and client knowledge
- Develop and execute client training plans in coordination with product, training, and support teams
- Represent the Broker Market Segment with Global Client Success Leadership and maintain visibility with RMS senior management
- Act as a representative of Moody’s at client meetings, industry events, and conferences
- Travel as required to support client and business needs
About the Team
Moody’s RMS is the world’s leading provider of analytics and decision science solutions for quantifying and managing catastrophic risks. The team partners with insurers, reinsurers, financial institutions, corporations, and governments globally to help assess and manage exposure to a wide range of natural and man-made perils, enabling informed risk decisions and greater resilience.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
Let's begin! Associate Director - Customer Success Management (Catastrophe Risk Management) in London employer: Moody's Corporation
At Moody's, we pride ourselves on fostering a dynamic and inclusive work environment where innovation thrives and every voice is valued. As an Associate Director in Customer Success Management, you will have the opportunity to lead strategic initiatives that drive client success while benefiting from our commitment to professional development and a culture that champions diverse perspectives. Located in a vibrant city, our team enjoys a collaborative atmosphere that encourages creativity and offers unique opportunities to engage with industry leaders and advance your career in risk management.
StudySmarter Expert Advice🤫
We think this is how you could land Let's begin! Associate Director - Customer Success Management (Catastrophe Risk Management) in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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Don’t shy away from reaching out directly to firms like Moody's Corporation. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Let's begin! Associate Director - Customer Success Management (Catastrophe Risk Management) in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Moody's Corporation.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Moody's Corporation's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Moody's Corporation
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Moody's Corporation.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Moody's Corporation will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Moody's Corporation employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
