At a Glance
- Tasks: Provide top-notch technical support for enterprise software and enhance customer experiences.
- Company: Join Moody's, a global leader in risk assessment and AI innovation.
- Benefits: Inclusive culture, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on developing technical and customer engagement skills.
- Why this job: Be part of a team transforming how the world sees risk and unlocking opportunities.
- Qualifications: Bachelor’s degree in STEM and experience in customer-facing software support.
The predicted salary is between 35000 - 45000 £ per year.
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills And Competencies- Proven experience supporting enterprise software applications in a customer‑facing environment
- Strong troubleshooting, analytical, and problem‑solving skills with the ability to assess business impact and prioritize effectively
- Working knowledge of Cloud‑based SaaS technologies, REST APIs, SQL, and familiarity with monitoring and data visualization tools (e.g., Kibana) and authentication frameworks such as SSO is advantageous
- Excellent communication skills, with the ability to engage and convey information clearly to both technical and non‑technical stakeholders
- Ability to independently manage multiple customer questions while collaborating effectively across global, cross‑functional teams; industry exposure (insurance, reinsurance, or financial services)
- Have a proactive and curious approach to utilising AI, at Moody’s we are embracing and leading with Agentic AI and are looking for colleagues to embed these capabilities into everyday working
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or another relevant STEM‑related discipline
- Provide high-quality technical support and implementation assistance for enterprise software solutions while ensuring an excellent customer experience
- Provide technical support and implementation guidance across the Moody’s Insurance product suite, following established support processes and best practices
- Manage customer inquiries and technical issues of moderate complexity through to resolution, escalating where appropriate and maintaining timely communications
- Investigate and troubleshoot software, infrastructure, and integration‑related issues using logs, databases, APIs, and diagnostic tools
- Collaborate with Product, Engineering, Cloud Operations, and Customer Success teams to resolve customer issues and improve service delivery
- Develop an understanding of customer workflows, business processes, and operational challenges to provide effective support
- Contribute to knowledge‑sharing initiatives, documentation updates, and process improvement activities
- Participate in software release readiness activities, user acceptance testing support, and internal enablement sessions
Our Application Technical Support team is responsible for delivering global software support and implementation assistance across Moody’s Insurance solutions. The team works closely with customers, Product, Engineering, and Cloud Operations to ensure issues are resolved efficiently and clients receive a high standard of service. By joining our team, you will work in a collaborative and fast‑paced environment with opportunities to develop technical expertise, customer engagement skills, and industry knowledge.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Associate Implementation Engineer in London employer: Moody's Corporation
At Moody's, we pride ourselves on fostering an inclusive and innovative work culture that empowers our employees to thrive. As an Associate Implementation Engineer, you will benefit from a collaborative environment that encourages professional growth and the opportunity to engage with cutting-edge AI technologies. With a commitment to diversity and integrity, Moody's offers a unique chance to contribute to meaningful projects while enjoying a supportive atmosphere that values every team member's perspective.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Implementation Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Moody's on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Moody's values and recent projects. Show us how your skills align with their mission to decode risk and unlock opportunities. Tailor your answers to reflect that understanding!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves troubleshooting and technical support, be ready to tackle some hypothetical scenarios during the interview. We want to see your analytical thinking in action.
✨Tip Number 4
Don’t hesitate to apply through our website, even if you don’t tick every box. Moody's values diverse perspectives, and we believe you might bring something unique to the table. Go for it!
We think you need these skills to ace Associate Implementation Engineer in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about the opportunity to work with us at Moody's and how you can contribute to our mission of turning risks into opportunities.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the job description. Focus on your skills in troubleshooting, cloud technologies, and customer support—these are key areas we’re looking for!
Be Clear and Concise:In your written application, clarity is crucial. Use straightforward language to convey your ideas and experiences, ensuring both technical and non-technical stakeholders can understand your points easily.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting role. Don’t hesitate—if you think you’re a fit, go for it!
How to prepare for a job interview at Moody's Corporation
✨Know Your Tech
Make sure you brush up on your knowledge of Cloud-based SaaS technologies, REST APIs, and SQL. Be ready to discuss how you've used these in past roles, as well as any experience with monitoring tools like Kibana. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in a customer-facing environment. Highlight your troubleshooting process and how you prioritised tasks based on business impact. This will demonstrate your analytical skills and ability to manage multiple inquiries effectively.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to engage with both technical and non-technical stakeholders, so being able to convey information clearly is crucial. Consider role-playing with a friend to refine your communication style.
✨Embrace Curiosity and AI
Moody's values curiosity, especially when it comes to AI. Be prepared to discuss how you’ve used AI in your work or how you see it transforming the industry. Showing that you’re proactive about learning and applying new technologies will set you apart from other candidates.
