At a Glance
- Tasks: Provide top-notch technical support and implementation for enterprise software solutions.
- Company: Join Moody's, a global leader in risk assessment and AI innovation.
- Benefits: Inclusive culture, career growth, and the chance to work with cutting-edge technology.
- Other info: Collaborative team environment with opportunities to develop skills and industry knowledge.
- Why this job: Make a real impact by helping clients navigate uncertainty with clarity and confidence.
- Qualifications: Bachelor’s degree in STEM and experience in customer-facing tech support.
The predicted salary is between 35000 - 45000 £ per year.
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills And Competencies
- Proven experience supporting enterprise software applications in a customer‑facing environment
- Strong troubleshooting, analytical, and problem‑solving skills with the ability to assess business impact and prioritise effectively
- Working knowledge of Cloud‑based SaaS technologies, REST APIs, SQL, and familiarity with monitoring and data visualisation tools (e.g., Kibana) and authentication frameworks such as SSO is advantageous
- Excellent communication skills, with the ability to engage and convey information clearly to both technical and non‑technical stakeholders
- Ability to independently manage multiple customer questions while collaborating effectively across global, cross‑functional teams; industry exposure (insurance, reinsurance, or financial services)
- Have a proactive and curious approach to utilising AI, at Moody’s we are embracing and leading with Agentic AI and are looking for colleagues to embed these capabilities into everyday working
Education
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or another relevant STEM‑related discipline
Responsibilities
- Provide high-quality technical support and implementation assistance for enterprise software solutions while ensuring an excellent customer experience
- Provide technical support and implementation guidance across the Moody’s Insurance product suite, following established support processes and best practices
- Manage customer inquiries and technical issues of moderate complexity through to resolution, escalating where appropriate and maintaining timely communications
- Investigate and troubleshoot software, infrastructure, and integration‑related issues using logs, databases, APIs, and diagnostic tools
- Collaborate with Product, Engineering, Cloud Operations, and Customer Success teams to resolve customer issues and improve service delivery
- Develop an understanding of customer workflows, business processes, and operational challenges to provide effective support
- Contribute to knowledge‑sharing initiatives, documentation updates, and process improvement activities
- Participate in software release readiness activities, user acceptance testing support, and internal enablement sessions
About The Team
Our Application Technical Support team is responsible for delivering global software support and implementation assistance across Moody’s Insurance solutions. The team works closely with customers, Product, Engineering, and Cloud Operations to ensure issues are resolved efficiently and clients receive a high standard of service. By joining our team, you will work in a collaborative and fast‑paced environment with opportunities to develop technical expertise, customer engagement skills, and industry knowledge.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Associate Implementation Engineer employer: Moody's Corporation
At Moody's, we pride ourselves on fostering an inclusive and innovative work culture where every employee is empowered to contribute their unique perspectives. As an Associate Implementation Engineer, you will benefit from a collaborative environment that encourages professional growth through hands-on experience with cutting-edge technologies and the opportunity to engage with global teams. Our commitment to employee development, coupled with our focus on transforming risk into opportunity, makes Moody's an exceptional place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Implementation Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Moody's on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Moody's values and recent projects. Show us how your skills align with their mission to decode risk and unlock opportunities—this will make you stand out!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves troubleshooting and technical support, be ready to tackle some hypothetical scenarios during the interview. We love seeing how you think on your feet.
✨Tip Number 4
Don’t hesitate to apply through our website, even if you don’t tick every box in the job description. Moody's values diverse perspectives, and we believe you could still be a great fit for the team!
We think you need these skills to ace Associate Implementation Engineer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills align with the role of Associate Implementation Engineer. We want to see how your experience in supporting enterprise software applications can shine through!
Show Off Your Problem-Solving Skills:In your application, don’t shy away from sharing examples of how you've tackled complex issues in the past. We love candidates who can demonstrate strong troubleshooting and analytical skills, so let us know how you’ve made an impact!
Communicate Clearly:Since this role involves engaging with both technical and non-technical stakeholders, make sure your application reflects your excellent communication skills. We’re looking for clarity and confidence in how you convey information.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensure it gets into the right hands. Plus, it shows your enthusiasm for joining our team at Moody's!
How to prepare for a job interview at Moody's Corporation
✨Know Your Tech
Make sure you brush up on your knowledge of Cloud-based SaaS technologies, REST APIs, and SQL. Be ready to discuss how you've used these in past roles or projects, as this will show your technical prowess and ability to troubleshoot effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in a customer-facing environment. Highlight your analytical skills and how you prioritised tasks to resolve problems efficiently. This will demonstrate your capability to manage multiple inquiries while maintaining a high standard of service.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to engage with both technical and non-technical stakeholders, so being able to convey information clearly is crucial. Consider role-playing with a friend to refine your communication style.
✨Embrace Curiosity
Moody's values curiosity, especially regarding AI. Prepare to discuss how you’ve approached learning new technologies or methodologies in the past. Show that you're proactive about utilising AI and are excited about embedding these capabilities into your work.
