At a Glance
- Tasks: Deliver top-notch customer service and support clients with their needs.
- Company: Join Moody's, a global leader in risk assessment and AI innovation.
- Benefits: Inclusive culture, career growth, and opportunities to learn about AI.
- Other info: Dynamic team environment with a focus on collaboration and integrity.
- Why this job: Be the first point of contact for clients and make a real impact.
- Qualifications: Customer service experience is a plus; curiosity about AI is essential.
The predicted salary is between 63000 - 77000 £ per year.
- Let's begin! Client Service Specialist (14059)
- Requisition ID 14059 -Posted 08/12/2026 - Manchester - 55 Princess Street
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities.
We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.
Moody’s is transforming how the world sees risk.
As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it.
We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, we are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
- Strong customer orientation and an eagerness to excel and be a part of a dynamic, fast growing team.
- Exceptional communication and critical thinking skills.
- Proven experience in a customer service role or contact centre would be beneficial but not essential.
- Exposure to financial industry, banking and/or financial markets would be beneficial but not essential.
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency.
Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.
Education
- Bachelor’s degree in Marketing, Finance, Business, Economics or Management.
Other majors will be considered as well if the candidate has demonstrated interest in Sales and Client Service.
Responsibilities
- Provide superior customer service at all times supporting the value proposition as the provider of choice for credit risk solutions.
- Communicate with clients contacting Moody's in a courteous, professional, accurate and timely manner.
- Identify sales and up-sell opportunities for the business.
- Understand and provide constructive feedback on the client experience to the business.
- Develop excellent working relationships with colleagues across Customer Service, Sales, Product Management and the broader organization.
- Answer client questions, resolve issues and complete specific client requests.
- Identify product issues; triage, resolve and/or escape for resolution.
- Facilitate interaction between Moody's clients and Moody's Ratings analysts or economists.
- Support new product launches and new business initiatives including training, marketing activities, feedback to the business etc.
- About the team
The Client Service specialist is responsible for providing superior Customer Service as the first point of contact for Moody's’ customers across a wide range of products.
Our group supports the Credit Research & Risk Measurement suite within the diverse Moody’s product offering.
Moody’s is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position.
Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
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Client Service Specialist in Manchester employer: Moody
Moody is an exceptional employer located in Greater London, offering a dynamic work culture that prioritises inclusivity and innovation. Employees benefit from extensive professional development opportunities and are encouraged to contribute diverse perspectives, making it a rewarding environment for those passionate about AI-driven analytics and credit risk management.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Specialist in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Moody. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Client Service Specialist in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Moody.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Moody's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Moody
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Moody.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Moody will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Moody employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
