At a Glance
- Tasks: Provide top-notch technical support and implementation for enterprise software solutions.
- Company: Join Moody's, a global leader in risk assessment and AI innovation.
- Benefits: Inclusive culture, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team environment with excellent career development opportunities.
- Why this job: Make a real impact by helping clients navigate uncertainty with cutting-edge technology.
- Qualifications: Bachelor’s degree in STEM and experience in customer-facing software support.
The predicted salary is between 35000 - 45000 £ per year.
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
- Proven experience supporting enterprise software applications in a customer-facing environment
- Strong troubleshooting, analytical, and problem-solving skills with the ability to assess business impact and prioritise effectively
- Working knowledge of Cloud-based SaaS technologies, REST APIs, SQL, and familiarity with monitoring and data visualisation tools (e.g., Kibana) and authentication frameworks such as SSO is advantageous
- Excellent communication skills, with the ability to engage and convey information clearly to both technical and non-technical stakeholders
- Ability to independently manage multiple customer questions while collaborating effectively across global, cross-functional teams; industry exposure (insurance, reinsurance, or financial services)
- Have a proactive and curious approach to utilising AI, at Moody’s we are embracing and leading with Agentic AI and are looking for colleagues to embed these capabilities into everyday working
Education
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or another relevant STEM-related discipline
Responsibilities
- Provide high-quality technical support and implementation assistance for enterprise software solutions while ensuring an excellent customer experience
- Provide technical support and implementation guidance across the Moody’s Insurance product suite, following established support processes and best practices
- Manage customer inquiries and technical issues of moderate complexity through to resolution, escalating where appropriate and maintaining timely communications
- Investigate and troubleshoot software, infrastructure, and integration-related issues using logs, databases, APIs, and diagnostic tools
- Collaborate with Product, Engineering, Cloud Operations, and Customer Success teams to resolve customer issues and improve service delivery
- Develop an understanding of customer workflows, business processes, and operational challenges to provide effective support
- Contribute to knowledge-sharing initiatives, documentation updates, and process improvement activities
- Participate in software release readiness activities, user acceptance testing support, and internal enablement sessions
About the team
Our Application Technical Support team is responsible for delivering global software support and implementation assistance across Moody’s Insurance solutions. The team works closely with customers, Product, Engineering, and Cloud Operations to ensure issues are resolved efficiently and clients receive a high standard of service. By joining our team, you will work in a collaborative and fast-paced environment with opportunities to develop technical expertise, customer engagement skills, and industry knowledge.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Associate Implementation Engineer in London employer: Moody
At Moody's, we pride ourselves on fostering an inclusive and innovative work environment where every employee is encouraged to share their ideas and perspectives. As an Associate Implementation Engineer in our London office, you will benefit from a collaborative culture that prioritises professional growth and development, alongside access to cutting-edge technology and resources. Join us to be part of a team that not only values your contributions but also empowers you to turn challenges into opportunities in the dynamic field of risk assessment.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Implementation Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Moody's on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Moody's values and how they relate to the role. Think of examples from your experience that showcase your problem-solving skills and ability to work in a team—this will help you stand out!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Moody's team.
We think you need these skills to ace Associate Implementation Engineer in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to work with us at Moody's and how you can contribute to our mission.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that aligns with the job description. We love seeing how your skills in troubleshooting, cloud technologies, and customer support can benefit our team!
Be Clear and Concise:In your written application, clarity is key! Use straightforward language to convey your ideas and experiences. Remember, we’re looking for excellent communication skills, so make it easy for us to understand your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Moody
✨Know Your Tech
Make sure you brush up on your knowledge of Cloud-based SaaS technologies, REST APIs, and SQL. Be ready to discuss how you've used these in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in a customer-facing environment. Think about specific situations where your analytical skills made a difference. This will demonstrate your ability to assess business impact and prioritise effectively, which is crucial for the role.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to engage with both technical and non-technical stakeholders, so being able to convey information clearly is key. Consider doing mock interviews with friends or family to refine your communication style.
✨Embrace Curiosity
Moody's values curiosity, especially when it comes to AI. Prepare to discuss how you’ve approached learning new technologies or processes in the past. Show that you’re proactive and eager to embed innovative solutions into your work, aligning with their mission to lead with Agentic AI.
