At a Glance
- Tasks: Drive customer success and build strong relationships throughout the customer lifecycle.
- Company: Join Moody's, a global leader in risk assessment and innovative solutions.
- Benefits: Inclusive culture, professional growth, and opportunities to make an impact.
- Other info: Dynamic team focused on collaboration and customer-centric strategies.
- Why this job: Be a trusted advisor and help clients navigate uncertainty with confidence.
- Qualifications: 2+ years in customer success or related fields; strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
- 2+ years of professional experience in customer success, account management, pre-sales or customer support roles
- Ability to work both independently and within a team environment, with high attention to detail
- Excellent verbal/written communication and presentation skills
- Experience in creating and leading scalable client focused communications or campaigns preferred
- Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier and credit risk use cases preferred
- Ability to travel as needed (up to 25% of the time)
Education
- Undergraduate/first-level degree (e.g., Bachelor’s degree) required, preferably with coursework in business, economics, finance, marketing or related fields.
Responsibilities
- Be accountable for your customer’s overarching success throughout the customer lifecycle, including customer adoption, account health, and retention at scale
- Act as the trusted advisor, sharing industry best practices and resources, such as training, user events, webinars, product releases, and more
- Lead many engagements including hosting webinar style training and empowering customers at scale through sharing helpful and relevant resources
- Build cross-functional partnerships by contributing your customer-centric perspective to internal continuous improvement initiatives driving efficiency and effectiveness
- Organise and lead customer engagements including onboarding, kickoff, status calls, and strategic sessions
- Collaborate with team members to create and maintain training resources for end users
- Monitor and analyse customer’s usage of our product
- Present utilisation information to clients with recommendations to optimize their results
- Identify and track opportunities and risks within assigned customer base
- Maintain strong product knowledge for training, usage and client satisfaction
- Help to upskill colleagues through product training and “lunch and learn” style engagements
- Coordinate customer-facing initiatives with other KYC and Data Apps teams (i.e., connect marketing with users for testimonials, connect product development with beta testers, etc.)
About the team
Our Customer Engagement team is responsible for driving purposeful and value-based interactions with our clients to maximise retention, satisfaction, and loyalty. By joining our team, you will be part of exciting work in developing deep customer relationships, bringing the voice of the customer to the center of our business strategies, and identifying new opportunities for expansion. We strive to be an industry-leading organisation with a strong focus on customer centricity and collaboration.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
Customer Success Management Associate employer: Moody
At Moody's, we pride ourselves on fostering an inclusive and innovative work environment where every employee is empowered to contribute their unique perspectives. Located in Manchester, our Customer Success Management Associate role offers exceptional growth opportunities within a collaborative team dedicated to maximising client satisfaction and retention. With a strong focus on professional development and a commitment to integrity, Moody's stands out as an employer that values relationships and champions diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Management Associate
✨Tip Number 1
Network like a pro! Reach out to current employees at Moody's on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Customer Success Management Associate role.
✨Tip Number 2
Prepare for the interview by researching Moody's values and recent projects. We want to see how you can align with our mission of turning risks into opportunities, so be ready to share your thoughts on customer success and innovative solutions.
✨Tip Number 3
Showcase your communication skills! During interviews, practice presenting your ideas clearly and confidently. Remember, as a Customer Success Management Associate, you'll need to convey complex concepts in an easy-to-understand way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team at Moody's and being part of our customer-centric culture.
We think you need these skills to ace Customer Success Management Associate
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Management Associate role. Highlight your relevant experience in customer success or account management, and don’t forget to showcase how you embody our values at StudySmarter!
Showcase Your Communication Skills:Since this role requires excellent verbal and written communication skills, use your application to demonstrate these abilities. Write clearly and concisely, and consider including examples of how you've effectively communicated with clients or team members in the past.
Highlight Your Team Spirit:We love candidates who can work well both independently and as part of a team. In your application, share experiences where you collaborated with others to achieve a common goal, especially in customer-focused projects.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Moody
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success management. Understand key concepts like customer lifecycle, account health, and retention strategies. Being able to discuss these topics confidently will show that you're ready to take on the role.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, prepare to demonstrate your skills during the interview. Think of examples where you've successfully communicated complex ideas or led client-focused campaigns. This will highlight your ability to engage with customers effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle real-life customer situations. Practice responses that showcase your problem-solving skills and ability to build relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Research Moody's and Its Values
Familiarise yourself with Moody's mission and values, especially their focus on inclusivity and customer-centricity. Be ready to discuss how your personal values align with theirs and how you can contribute to their goal of turning risks into opportunities.
