At a Glance
- Tasks: Provide top-notch technical support and implementation for enterprise software solutions.
- Company: Join Moody's, a global leader in risk assessment and AI innovation.
- Benefits: Inclusive culture, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team environment with excellent career development opportunities.
- Why this job: Make a real impact by helping clients navigate uncertainty with cutting-edge technology.
- Qualifications: Bachelor’s degree in STEM and experience in customer-facing software support.
The predicted salary is between 35000 - 45000 £ per year.
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies- Proven experience supporting enterprise software applications in a customer-facing environment
- Strong troubleshooting, analytical, and problem-solving skills with the ability to assess business impact and prioritise effectively
- Working knowledge of Cloud-based SaaS technologies, REST APIs, SQL, and familiarity with monitoring and data visualisation tools (e.g., Kibana) and authentication frameworks such as SSO is advantageous
- Excellent communication skills, with the ability to engage and convey information clearly to both technical and non-technical stakeholders
- Ability to independently manage multiple customer questions while collaborating effectively across global, cross-functional teams; industry exposure (insurance, reinsurance, or financial services)
- Have a proactive and curious approach to utilising AI, at Moody’s we are embracing and leading with Agentic AI and are looking for colleagues to embed these capabilities into everyday working
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or another relevant STEM-related discipline
- Provide high-quality technical support and implementation assistance for enterprise software solutions while ensuring an excellent customer experience
- Provide technical support and implementation guidance across the Moody’s Insurance product suite, following established support processes and best practices
- Manage customer inquiries and technical issues of moderate complexity through to resolution, escalating where appropriate and maintaining timely communications
- Investigate and troubleshoot software, infrastructure, and integration-related issues using logs, databases, APIs, and diagnostic tools
- Collaborate with Product, Engineering, Cloud Operations, and Customer Success teams to resolve customer issues and improve service delivery
- Develop an understanding of customer workflows, business processes, and operational challenges to provide effective support
- Contribute to knowledge-sharing initiatives, documentation updates, and process improvement activities
- Participate in software release readiness activities, user acceptance testing support, and internal enablement sessions
Our Application Technical Support team is responsible for delivering global software support and implementation assistance across Moody’s Insurance solutions. The team works closely with customers, Product, Engineering, and Cloud Operations to ensure issues are resolved efficiently and clients receive a high standard of service. By joining our team, you will work in a collaborative and fast-paced environment with opportunities to develop technical expertise, customer engagement skills, and industry knowledge.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Associate Implementation Engineer employer: Moody
At Moody's, we pride ourselves on fostering an inclusive and innovative work environment where every employee is encouraged to share their ideas and perspectives. As an Associate Implementation Engineer in London, you will benefit from a collaborative culture that prioritises professional growth, offering opportunities to enhance your technical skills while working with cutting-edge AI technologies. Join us to be part of a team that not only values integrity and curiosity but also empowers you to turn challenges into opportunities for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Implementation Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Moody's on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Moody's values and recent projects. Show us how your skills align with their mission to decode risk and embrace AI. Tailor your answers to reflect that understanding!
✨Tip Number 3
Practice your problem-solving skills! Since the role involves troubleshooting, consider doing mock interviews where you tackle technical scenarios. This will help you feel more confident when discussing your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Moody's team.
We think you need these skills to ace Associate Implementation Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Associate Implementation Engineer role. Highlight your experience with enterprise software applications and any relevant technical skills like SQL or REST APIs.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about this opportunity at Moody's. Share specific examples of how you've tackled challenges in previous roles, especially in customer-facing environments.
Showcase Your Problem-Solving Skills:In your application, emphasise your analytical and troubleshooting abilities. We want to see how you approach complex issues and what steps you take to resolve them effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Moody
✨Know Your Tech
Make sure you brush up on your knowledge of Cloud-based SaaS technologies, REST APIs, and SQL. Be ready to discuss how you've used these in past roles or projects, as this will show your technical prowess and ability to troubleshoot effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in a customer-facing environment. Highlight your analytical skills and how you prioritised tasks to resolve problems efficiently. This will demonstrate your capability to manage customer inquiries effectively.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to engage with both technical and non-technical stakeholders, so being able to convey information clearly is crucial. Consider doing mock interviews to refine this skill.
✨Embrace Curiosity
Show your proactive approach by discussing how you’ve utilised AI or other innovative technologies in your work. Moody's values curiosity, so share any experiences where you’ve explored new tools or methods to improve processes or outcomes.
