At a Glance
- Tasks: Drive client success and strengthen relationships in the insurance sector.
- Company: Moody's, a global leader in risk assessment and analytics.
- Benefits: Inclusive culture, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on advancing AI and ethical practices in risk management.
- Why this job: Make a real impact by helping clients navigate risks with innovative solutions.
- Qualifications: 8+ years in client-facing roles, strong communication, and strategic account management skills.
The predicted salary is between 80000 - 100000 € per year.
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
- Over 8 years of client-facing experience in re/insurance, catastrophe management, risk management, software services, analytics, or related fields
- Passion for delivering well-organized, resourceful customer experiences with creativity and strong attention to detail
- Self-starter and strong team player who thrives in fast-paced, high-growth environments, demonstrating ownership and accountability
- Exceptional communication skills with the ability to convey complex concepts to diverse audiences, including proven success in onboarding, supporting, and inspiring customers
- Strong capabilities in strategic account management, project management, networking, influencing, and delivering engaging presentations
- Highly organized, able to work effectively under pressure, and capable of coordinating across teams independently or collaboratively to achieve goals
- Fluency in English, both written and spoken
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can improve processes and drive efficiency, along with interest in responsible AI practices, risk management, and ethical use
Education
- Bachelor’s degree in any discipline with a strong academic track record
Responsibilities
- Serve as a senior client success leader responsible for driving strategic account outcomes, strengthening enterprise client relationships, and ensuring clients realize maximum value from Moody’s solutions within the Broker Market Segment.
- Execute and maintain strategic account plans in close partnership with Moody’s sales team
- Retain and grow revenue by identifying expansion opportunities through deep understanding of client business priorities and operations
- Develop and influence effective measures to protect and grow client revenues in collaboration with sales and internal stakeholders
- Build and sustain strong relationships across all levels of client organizations, including senior executives and end users
- Lead and manage client projects such as model evaluations, value of risk development, workflow best practices, and API integrations
- Provide change management and release management support to ensure smooth adoption of solutions
- Manage application and model onboarding, adoption, and ongoing client engagement
- Design and deliver tailored solutions using deep product and client knowledge
- Develop and execute client training plans in coordination with product, training, and support teams
- Represent the Broker Market Segment with Global Client Success Leadership and maintain visibility with RMS senior management
- Act as a representative of Moody’s at client meetings, industry events, and conferences
- Travel as required to support client and business needs
About the Team
Moody’s RMS is the world’s leading provider of analytics and decision science solutions for quantifying and managing catastrophic risks. The team partners with insurers, reinsurers, financial institutions, corporations, and governments globally to help assess and manage exposure to a wide range of natural and man-made perils, enabling informed risk decisions and greater resilience.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
Associate Director - Customer Success Management (Insurance) employer: Moody
At Moody's, we pride ourselves on being an exceptional employer, fostering a culture of inclusivity and innovation in the heart of London. Our commitment to employee growth is evident through our focus on strategic account management and client success, providing opportunities for professional development while working alongside industry leaders. With a dynamic work environment that encourages creativity and collaboration, Moody's empowers its employees to turn risks into opportunities, making it a truly rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Director - Customer Success Management (Insurance)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Moody's. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. We want to hear how your experiences align with the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Show your passion for customer success! Be ready to discuss how you've gone above and beyond for clients in the past. Highlighting your creativity and attention to detail will make you stand out.
✨Tip Number 4
Don’t hesitate to apply through our website, even if you don’t tick every box. We value diverse perspectives and might see something in you that fits perfectly with our team!
We think you need these skills to ace Associate Director - Customer Success Management (Insurance)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer success and the insurance industry shine through. We want to see how your experiences align with our mission of turning risks into opportunities!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We love seeing how you can bring your unique perspective to the role!
Be Clear and Concise:Use straightforward language and structure your application well. We appreciate clarity, so make it easy for us to see your qualifications and how you can contribute to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Moody
✨Know Your Stuff
Make sure you understand the ins and outs of customer success management, especially in the insurance sector. Brush up on key concepts like risk management and AI applications in this field. Being able to discuss these topics confidently will show that you're not just interested but also knowledgeable.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your client-facing experience and how you've driven strategic outcomes. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Demonstrate Your Communication Skills
Since exceptional communication is key for this role, practice explaining complex concepts in simple terms. You might even want to do a mock interview with a friend where you explain a technical topic related to risk management or AI to ensure you can convey your thoughts clearly.
✨Ask Thoughtful Questions
Prepare insightful questions that reflect your curiosity about the company and the role. Inquire about their approach to client relationships or how they integrate AI into their solutions. This shows that you're genuinely interested and ready to engage with the team.
