At a Glance
- Tasks: Drive customer success and build strong relationships throughout the customer lifecycle.
- Company: Join Moody's, a global leader in risk assessment and AI innovation.
- Benefits: Inclusive culture, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team focused on customer-centric solutions and continuous improvement.
- Why this job: Make a real impact by helping clients navigate uncertainty with confidence.
- Qualifications: 5+ years in customer success or related fields, strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
- 5+ years of professional experience in customer success, account management, pre‑sales, or customer support roles specifically within Government or Public Sector accounts
- Strong communication, relationship‑building, and presentation skills, with the ability to explain complex concepts and engage stakeholders across operational and managerial levels
- Proven ability to collaborate effectively within cross‑functional teams while independently managing priorities and consistently delivering outcomes
- Experience developing and maintaining customer account plans, including defining success metrics, identifying growth opportunities, and monitoring retention risks
- Solid probing, investigative, and research skills to support the development of practical, customer‑centric solutions
- Demonstrated ability to document, standardise, and improve processes while adapting to varying account complexities and multi‑team engagement models
- Ability to use data and insights to identify service issues and contribute to continuous improvement initiatives
- Experience supporting enterprise SaaS or data platforms
- Ability to work both independently and within a team environment, with high attention to detail
- Excellent verbal and written communication and presentation skills
- Additional languages, specifically French, Italian or German are highly advantageous
- Ability to present high‑level information as well as detailed demonstrations of products and services
- Solid understanding of complex business concepts and processes, particularly in regulatory compliance, supplier risk, credit risk use cases, and TMT
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency
- Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use
Education
- Undergraduate or first‑level degree (e.g., Bachelor’s degree) required, preferably with coursework in business, economics, finance, marketing, or related fields
Responsibilities
- This role is accountable for driving customer success across the full lifecycle by ensuring adoption, account health, retention, and value realisation at scale
- Be accountable for customers’ overarching success throughout the customer lifecycle, including adoption, account health, and retention
- Act as a trusted advisor for clients by sharing industry best practices and resources such as training, user events, webinars, and product releases
- Explain technical behaviour in clear, business‑relevant terms
- Troubleshoot API‑based integrations, including REST APIs, authentication, rate limits, and payloads
- Support data feed delivery models, including batch and real‑time solutions
- Build cross‑functional partnerships by contributing a customer‑centric perspective to internal continuous improvement initiatives
- Manage breaking changes, incidents, and remediation with authority and accountability
- Coordinate efficiently with Engineering, Product, and Client Services teams
- Organise and lead customer engagements including onboarding, kickoff meetings, status calls, and strategic sessions
- Participate in strategic account planning for assigned customers, authoring plans to retain and grow relationships year over year in partnership with Account Managers
- Collaborate with team members to create and maintain training resources for end users
- Monitor and analyze customer usage of products and present insights with recommendations to optimise outcomes
- Identify and track opportunities and risks within the assigned customer base
- Maintain strong product knowledge to support training, adoption, and client satisfaction
- Coordinate customer‑facing initiatives with other Corporate and Government teams, including marketing, product development, and beta programmes
- Travel as needed, up to 25% of the time
About the Team
The Customer Engagement team is responsible for driving purposeful, value‑based interactions with clients to maximise retention, satisfaction, and loyalty. The team partners closely with internal stakeholders to bring the voice of the customer into business strategies, strengthen long‑term relationships, and identify opportunities for expansion while maintaining a strong focus on collaboration and customer centricity.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Assistant Director - Customer Success Management employer: Moody
At Moody's, we pride ourselves on fostering a dynamic and inclusive work environment that empowers our employees to thrive. As an Assistant Director in Customer Success Management, you will benefit from a culture that champions collaboration, innovation, and continuous learning, with ample opportunities for professional growth and development. Located in a vibrant area, our team is dedicated to turning risks into opportunities, ensuring that every employee feels valued and equipped to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Director - Customer Success Management
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Moody's on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Moody's values and recent projects. Show us how your experience aligns with their mission of turning risks into opportunities. Tailor your answers to reflect their focus on customer success!
✨Tip Number 3
Practice your presentation skills! You might need to explain complex concepts during interviews. Use clear, relatable language to demonstrate your ability to engage stakeholders effectively.
✨Tip Number 4
Don’t hesitate to apply through our website, even if you don’t meet every requirement. We value diverse perspectives and are keen to see how you can contribute to the team!
We think you need these skills to ace Assistant Director - Customer Success Management
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer success shine through! We want to see how excited you are about the role and how you can contribute to our mission of turning risks into opportunities.
Tailor Your Experience:Make sure to highlight your relevant experience in customer success or account management, especially within the Government or Public Sector. We love seeing how your background aligns with what we do at Moody's!
Be Clear and Concise:Use clear language and avoid jargon when explaining your skills and experiences. We appreciate straightforward communication that gets to the point—just like we do with our clients!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Moody
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Be ready to discuss how you've used data to drive customer satisfaction and retention in your previous roles. This shows you understand the importance of metrics in ensuring account health.
✨Showcase Your Communication Skills
Prepare to demonstrate your strong communication abilities by explaining complex concepts in simple terms. Think of examples where you've successfully engaged stakeholders at different levels. This will highlight your capability to act as a trusted advisor for clients.
✨Emphasise Cross-Functional Collaboration
Be ready to share experiences where you've collaborated with cross-functional teams. Discuss how you contributed a customer-centric perspective to internal initiatives. This will show that you can work effectively within diverse teams while keeping the customer's needs at the forefront.
✨Demonstrate Your Curiosity About AI
Since the role involves understanding AI concepts, express your enthusiasm for learning about AI tools and their applications in customer success. Share any relevant experiences or insights you've gained, which will reflect your willingness to adapt and innovate in this area.
