At a Glance
- Tasks: Provide on-site service for audio and visual equipment, ensuring client satisfaction.
- Company: Mood Media is a leading provider of audio-visual solutions, enhancing customer experiences.
- Benefits: Enjoy career progression, enhanced training, and flexible working hours.
- Other info: Must be based in Birmingham; valid passport and clean driving license needed.
- Why this job: Join a dynamic team focused on innovation and customer-centric solutions in the AV industry.
- Qualifications: 5 years of AV experience, strong IT skills, and excellent communication abilities required.
The predicted salary is between 28800 - 43200 £ per year.
JOB SUMMARY
The midlands based AV Field Service Technician has technical experience and aptitude to successfully provide on-site service of audio and visual equipment to our clients.
CORE RESPONSIBILITIES
- Attend all service calls within the client SLA.
- Ensure the client system performs as required through on-site troubleshooting and repair.
- Recommend products that require replacing at clients' sites in order to get their systems working.
- Provide clear feedback to client satisfaction to allow them to quote clients the first time around without follow-up needed from you.
- Correct use of Mood Media service App and client portals.
- Maintain the correct level of buffer stock at all times.
- Supports and develops colleagues’ knowledge within the same team and wider global teams.
- Works with the client satisfaction team to help better improve our client's experiences with our service teams.
- Performing additional duties, responsibilities, and small installation projects as assigned
KNOWLEDGE, SKILLS AND ABILITIES
Excellent audio-visual product knowledge with experience in service and fault finding.
- Knowledge of 100v and low Z audio systems used in commercial environments.
- Knowledge of display technology ( LCD, Projectors and LED ).
- Min 5 Years of industry or associated industry (within an AV environment) experience.
- Demonstrable and experienced with IT networks.
- Valid Passport with no travel restrictions.
- Clean Driving license
- Excellent written and verbal communication skills.
- Ability to facilitate scheduled deadlines and manage multiple projects.
- Knowledge of control systems, Q-SYS, Crestron would be an advantage.
IDEAL CHARACTERISTICS
- Working with Change
- Customer-Centric Approach
- Managing Self and other team members
- High Level of Customer Focus and Contact
- Understanding the Business
- IT knowledge and ability
- Good Level and detailed AV Product knowledge and awareness
- Flexible on working hours to meet the business needs
- Be available to work outside of normal working hours as required.
DEVELOPMENT GOALS
- Enhanced training and certification
- Career progression.
AREAS OF MEASUREMENT
- KPI - Cost per Call.
- KPI - 1st Time fix
- KPI - SLA achievement for tasks.
Field Technician in London employer: Mood Media
At Mood Media, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Field Technician based in Birmingham, you'll benefit from ongoing training and career progression opportunities while working with cutting-edge audio-visual technology. Our commitment to employee development and client satisfaction ensures a rewarding experience for those looking to make a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Technician in London
✨Tip Number 1
Familiarise yourself with the specific audio-visual products and technologies mentioned in the job description. Having a solid understanding of 100v and low Z audio systems, as well as display technologies like LCDs and projectors, will give you an edge during interviews.
✨Tip Number 2
Highlight your troubleshooting skills and experience in managing service calls. Be prepared to discuss specific examples where you've successfully resolved issues on-site, as this is crucial for the Field Technician role.
✨Tip Number 3
Demonstrate your customer-centric approach by preparing to share how you've improved client satisfaction in previous roles. This could involve discussing feedback mechanisms or how you’ve ensured first-time fixes.
✨Tip Number 4
Since the role requires flexibility in working hours, be ready to express your willingness to adapt your schedule. Mention any past experiences where you’ve successfully managed multiple projects or worked outside of normal hours.
We think you need these skills to ace Field Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in audio-visual systems and technical troubleshooting. Emphasise your knowledge of 100v and low Z audio systems, as well as any experience with display technology.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the Field Technician role at Mood Media. Mention specific skills that align with the job description, such as your ability to manage multiple projects and your customer-centric approach.
Showcase Technical Skills:Clearly outline your technical skills related to AV products and IT networks. If you have experience with control systems like Q-SYS or Crestron, make sure to include that as it could set you apart from other candidates.
Proofread Your Application:Before submitting your application, double-check for any spelling or grammatical errors. A well-written application reflects your attention to detail, which is crucial for a role that involves client interaction and technical service.
How to prepare for a job interview at Mood Media
✨Showcase Your Technical Skills
Make sure to highlight your experience with audio-visual equipment and troubleshooting during the interview. Be prepared to discuss specific examples of how you've successfully resolved technical issues in the past.
✨Demonstrate Customer-Centric Approach
Since the role requires a high level of customer focus, share instances where you went above and beyond to ensure client satisfaction. This will show that you understand the importance of maintaining strong client relationships.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of 100v and low Z audio systems, as well as display technologies like LCDs and projectors. Being able to speak confidently about these topics will impress the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of situations where you had to manage multiple projects or meet tight deadlines, and be ready to explain how you handled them.
