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- Tasks: Provide on-site service for audio and visual equipment in Birmingham.
- Company: Join Mood Media, a leader in enhancing customer experiences through innovative AV solutions.
- Benefits: Enjoy flexible working hours and opportunities for professional development.
- Why this job: Be part of a dynamic team that values customer satisfaction and technical expertise.
- Qualifications: 5 years of AV industry experience and strong IT network knowledge required.
- Other info: Must have a valid passport and clean driving licence; travel may be necessary.
The predicted salary is between 30000 - 42000 £ per year.
The Field Service Technician has technical experience and aptitude to successfully provide on-site service of audio and visual equipment to our clients. The service area for this role is in and around Birmingham, UK.
CORE RESPONSIBILITIES
- Attend all service calls within the client SLA.
- Ensure the client system performs as required through on-site troubleshooting and repair.
- Recommend products that require replacing at clients' sites in order to get their systems working.
- Provide clear feedback to client satisfaction to allow them to quote clients the first time around without follow-up needed from you.
- Correct use of Mood Media service App and client portals.
- Maintain the correct level of buffer stock at all times.
- Supports and develops colleagues’ knowledge within the same team and wider global teams.
- Works with the client satisfaction team to help better improve our client's experiences with our service teams.
- Performing additional duties, responsibilities, and small installation projects as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
- Excellent audio-visual product knowledge with experience in service and fault finding.
- Knowledge of 100v and low Z audio systems used in commercial environments.
- Knowledge of display technology (LCD, Projectors and LED).
- Min 5 Years of industry or associated industry (within an AV environment) experience.
- Demonstrable and experienced with IT networks.
- Valid Passport with no travel restrictions.
- Clean Driving license.
- Excellent written and verbal communication skills.
- Ability to facilitate scheduled deadlines and manage multiple projects.
- Knowledge of control systems, Q-SYS, Crestron would be an advantage.
IDEAL CHARACTERISTICS
- Working with Change.
- Customer-Centric Approach.
- Managing Self and other team members.
- High Level of Customer Focus and Contact.
- Understanding the Business.
- IT knowledge and ability.
- Good Level and detailed AV Product knowledge and awareness.
- Flexible on working hours to meet the business needs.
- Be available to work outside of normal working hours as required.
Mood Media is an Equal Opportunity Employer M/F/Disability/Veteran.
Field Service Technician employer: Mood Media
Contact Detail:
Mood Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Familiarise yourself with the latest audio-visual technologies and products. Being knowledgeable about the equipment you’ll be working with will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 2
Network with professionals in the AV industry, especially those who work in field service roles. Attend industry events or join online forums to connect with others and learn about job openings that may not be advertised widely.
✨Tip Number 3
Prepare for practical assessments by brushing up on your troubleshooting skills. Employers often look for candidates who can demonstrate their ability to solve problems on the spot, so practice common scenarios you might encounter in the field.
✨Tip Number 4
Showcase your customer service skills during interviews. Since this role involves direct interaction with clients, emphasising your ability to communicate effectively and ensure client satisfaction can set you apart from other candidates.
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in audio-visual equipment service and fault finding. Emphasise your technical skills, especially with 100v and low Z audio systems, as well as any knowledge of display technology.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Field Service Technician role. Mention specific experiences that demonstrate your customer-centric approach and ability to manage multiple projects effectively.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure your application is clear and professional. Use concise language and check for any grammatical errors before submitting.
Highlight Relevant Certifications: If you have any certifications related to audio-visual technology or IT networks, be sure to include them in your application. This can set you apart from other candidates and show your commitment to the field.
How to prepare for a job interview at Mood Media
✨Showcase Your Technical Skills
Make sure to highlight your experience with audio-visual equipment and fault finding during the interview. Be prepared to discuss specific examples of how you've successfully troubleshot and repaired systems in the past.
✨Demonstrate Customer-Centricity
Since this role involves direct client interaction, emphasise your customer service skills. Share instances where you went above and beyond to ensure client satisfaction, as this will resonate well with the interviewers.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of 100v and low Z audio systems, as well as display technologies like LCDs and projectors. Being able to speak confidently about these topics will show that you're well-prepared and knowledgeable.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific service calls or troubleshooting scenarios. Practising your responses to these types of questions can help you articulate your thought process and problem-solving abilities effectively.
