At a Glance
- Tasks: Provide on-site service for audio and visual equipment, ensuring client satisfaction.
- Company: Dynamic AV service provider with a focus on innovation and customer experience.
- Benefits: Career progression, training opportunities, and a supportive team environment.
- Other info: Flexible working hours and opportunities for personal development.
- Why this job: Join a vibrant team and enhance your technical skills while making clients happy.
- Qualifications: Experience in AV systems, IT networks, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Ideally based around Birmingham, Manchester, Leicester or nearby.
JOB SUMMARY
The midlands based AV Field Service Technician has technical experience and aptitude to successfully provide on-site service of audio and visual equipment to our clients.
CORE RESPONSIBILITIES
- Attend all service calls within the client SLA.
- Ensure the client system performs as required through on-site troubleshooting and repair.
- Recommend products that require replacing at clients' sites in order to get their systems working.
- Provide clear feedback to client satisfaction to allow them to quote clients the first time around without follow-up needed from you.
- Correct use of Mood Media service App and client portals.
- Maintain the correct level of buffer stock at all times.
- Supports and develops colleagues’ knowledge within the same team and wider global teams.
- Works with the client satisfaction team to help better improve our client's experiences with our service teams.
- Performing additional duties, responsibilities, and small installation projects as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
- Excellent audio-visual product knowledge with experience in service and fault finding.
- Knowledge of 100v and low Z audio systems used in commercial environments.
- Knowledge of display technology (LCD, Projectors and LED).
- Min 5 Years of industry or associated industry (within an AV environment) experience.
- Demonstrable and experienced with IT networks.
- Valid Passport with no travel restrictions.
- Clean Driving license.
- Excellent written and verbal communication skills.
- Ability to facilitate scheduled deadlines and manage multiple projects.
- Knowledge of control systems, Q-SYS, Crestron would be an advantage.
IDEAL CHARACTERISTICS
- Working with Change.
- Customer-Centric Approach.
- Managing Self and other team members.
- High Level of Customer Focus and Contact.
- Understanding the Business.
- IT knowledge and ability.
- Good Level and detailed AV Product knowledge and awareness.
- Flexible on working hours to meet the business needs.
- Be available to work outside of normal working hours as required.
DEVELOPMENT GOALS
- Enhanced training and certification.
- Career progression.
AREAS OF MEASUREMENT
- KPI - Cost per Call.
- KPI - 1st Time fix.
- KPI - SLA achievement for tasks.
Field Technician in Birmingham employer: Mood Media
At Mood Media, we pride ourselves on being an exceptional employer, offering our AV Field Service Technicians a dynamic work environment in the vibrant City of London. With a strong focus on employee development, we provide enhanced training and certification opportunities, fostering career progression while ensuring a customer-centric culture that values teamwork and innovation. Our commitment to maintaining a supportive atmosphere, coupled with the chance to work with cutting-edge audio-visual technology, makes us an attractive choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Technician in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the AV industry and let them know you're on the hunt for a Field Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with audio-visual equipment, make sure to highlight that in conversations. Bring up specific projects you've worked on and how you solved problems on-site. This will help potential employers see you in action.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
✨Tip Number 4
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss audio systems, troubleshooting techniques, and any relevant software you’ve used. Confidence in your expertise can really set you apart from other candidates!
We think you need these skills to ace Field Technician in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in audio-visual systems and troubleshooting. We want to see how your skills match the job description, so don’t be shy about showcasing your technical know-how!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Technician role. Share specific examples of your past experiences that align with our core responsibilities.
Show Off Your Communication Skills:Since excellent written and verbal communication is key for this role, make sure your application reflects that. Keep your language clear and professional, but don’t forget to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mood Media
✨Know Your AV Stuff
Brush up on your audio-visual product knowledge before the interview. Be ready to discuss specific equipment you've worked with, like LCDs, projectors, and low Z audio systems. Showing that you understand the technical aspects will impress them!
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully troubleshot and repaired AV systems in the past. They’ll want to see your ability to think on your feet and resolve issues quickly, so have a few stories ready that highlight your skills.
✨Show Off Your Communication Skills
Since this role involves client interaction, practice articulating your thoughts clearly. You might be asked how you would explain a technical issue to a non-technical client, so think about how to simplify complex concepts without losing accuracy.
✨Be Ready for Teamwork Questions
This position requires collaboration with colleagues and clients alike. Prepare to discuss how you've supported team members in the past or contributed to improving client experiences. Highlighting your customer-centric approach will go a long way!
