At a Glance
- Tasks: Monitor and collect payments, resolve queries, and ensure compliance with credit policies.
- Company: Join a dynamic team in a leading finance company focused on customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on collaboration and performance improvement.
- Why this job: Make a real impact by improving cash flow and enhancing client relationships.
- Qualifications: 5+ years in accounting/credit management, fluent in French and English.
The predicted salary is between 30000 - 40000 £ per year.
French speaking, Credit Controller is accountable for the monitoring and collection of their assigned accounts and maximizing collection efforts to improve cash flow.
CORE RESPONSIBILITIES
- Ensuring customers pay amounts owed to the company on the due date, including speedy resolution of any queries. Partner with Sales, Billing and Accounts Receivable to resolve payment disputes.
- Payment requests made by phone, email, statements and dunning letters.
- To ensure compliance with the company credit policy and business processes.
- To ensure that all queries/uncollectible amounts have disputes logged within the main frame system (Oracle EBS).
- Monitor incoming emails.
- Receive Credit Control calls via Genesys, resolve client requests/queries where possible.
- Log promises to pay in the mainframe system (Oracle EBS) on receipt of remittances.
- Ensure that all Service Cloud incidents are actioned and closed daily.
- Carry out full reconciliations on ledger accounts, including matching all invoices to third party portals.
- Chase for remittances for all unapplied cash receipts.
- Minimum of 25 calls per day to clients with overdue balances.
- Whilst speaking to clients chasing overdue amounts, be proactive and confirm receipt/payment dates for invoices due for payment soon.
- Ensure that all performance targets are met and help roll up commentary and cash forecasts.
- Prepare collection report(s) for Management as needed.
- To identify and recommend opportunities for improvement in existing procedures and processes consistent with company policies and procedures.
- To provide support and data analysis for special projects as and when required.
- To perform other duties within the department as required/assigned by Management.
KNOWLEDGE, SKILLS AND ABILITIES
- 5+ yrs. experience in accounting/credit management
- Proficient in Excel, PowerPoint and Google
- Fluent in French & English, written & spoken
- Strong communication, negotiation skills and customer service skills are imperative
- Must be detail oriented and self-driven.
- Ability to facilitate scheduled deadlines and manage multiple accounts
- Solid working knowledge of a Finance background
IDEAL CHARACTERISTICS
- Optimistic + Energetic
- Collaborative
- Customer Focused
- Detailed
- Perform well under pressure.
- Analytical
DEVELOPMENT GOALS
- Drive to 100% client satisfaction, gain a working relationship with all clients, work with other teams within Mood to make the customers experience professional and a smooth process
- Identify and implement methods and processes to improve performance and reduce costs.
AREAS OF MEASUREMENT
- Reach collection targets
- Genesys - achieve daily call volume
- Service Cloud & Email - Ensure all open emails/incidents are actioned and closed daily
Credit Controller in London employer: Mood Media EMEA
As a Credit Controller at our dynamic company, you will thrive in a supportive work culture that values collaboration and customer focus. We offer competitive benefits, opportunities for professional growth, and a chance to make a meaningful impact on our clients' experiences while working in a vibrant location that fosters innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Mood Media EMEA. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Credit Controller in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Mood Media EMEA.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Mood Media EMEA's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Mood Media EMEA
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Mood Media EMEA.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Mood Media EMEA will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Mood Media EMEA employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
