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- Tasks: Provide on-site service for audio and visual equipment, ensuring client satisfaction.
- Company: Dynamic AV company focused on innovation and customer experience.
- Benefits: Competitive salary, career progression, and ongoing training opportunities.
- Other info: Flexible hours and opportunities for professional development.
- Why this job: Join a team that values your skills and offers real impact in the AV industry.
- Qualifications: 5+ years in AV service, strong troubleshooting skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
Ideally based around Birmingham, Manchester, Leicester or nearby.
JOB SUMMARY
The midlands based AV Field Service Technician has technical experience and aptitude to successfully provide on-site service of audio and visual equipment to our clients.
CORE RESPONSIBILITIES
- Attend all service calls within the client SLA.
- Ensure the client system performs as required through on-site troubleshooting and repair.
- Recommend products that require replacing at clients sites in order to get their systems working.
- Provide clear feedback to client satisfaction to allow them to quote clients the first time around without follow-up needed from you.
- Correct use of Mood Media service App and client portals.
- Maintain the correct level of buffer stock at all times.
- Supports and develops colleagues’ knowledge within the same team and wider global teams.
- Works with the client satisfaction team to help better improve our clients' experiences with our service teams.
- Performing additional duties, responsibilities, and small installation projects as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
- Excellent audio-visual product knowledge with experience in service and fault finding.
- Knowledge of 100v and low Z audio systems used in commercial environments.
- Knowledge of display technology (LCD, Projectors and LED).
- Min 5 Years of industry or associated industry (within an AV environment) experience.
- Demonstrable and experienced with IT networks.
- Valid Passport with no travel restrictions.
- Clean Driving license.
- Excellent written and verbal communication skills.
- Ability to facilitate scheduled deadlines and manage multiple projects.
- Knowledge of control systems, Q-SYS, Crestron would be an advantage.
IDEAL CHARACTERISTICS
- Working with Change.
- Customer-Centric Approach.
- Managing Self and other team members.
- High Level of Customer Focus and Contact.
- Understanding the Business.
- IT knowledge and ability.
- Good Level and detailed AV Product knowledge and awareness.
- Flexible on working hours to meet the business needs.
- Be available to work outside of normal working hours as required.
DEVELOPMENT GOALS
- Enhanced training and certification.
- Career progression.
AREAS OF MEASUREMENT
- KPI - Cost per Call.
- KPI - 1st Time fix.
- KPI - SLA achievement for tasks.
Field Services Engineer employer: Mood Media EMEA
Contact Detail:
Mood Media EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even local tech fairs. The more people you know in the AV world, the better your chances of landing that Field Services Engineer role.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of past projects or troubleshooting successes, bring it along to interviews. It’s a great way to demonstrate your audio-visual expertise and problem-solving abilities.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications through our website. A quick email or call can show your enthusiasm and keep you on the radar of hiring managers.
✨Tip Number 4
Prepare for the technical questions! Brush up on your knowledge of AV products, control systems, and IT networks. Being able to discuss these confidently will set you apart from other candidates.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with audio-visual equipment and any relevant technical skills. We want to see how your background aligns with the Field Services Engineer role, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about AV technology and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since excellent written and verbal communication is key for this role, make sure your application reflects that. Use clear language and structure your thoughts well. We appreciate clarity and professionalism!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Mood Media EMEA
✨Know Your AV Stuff
Brush up on your audio-visual product knowledge before the interview. Be ready to discuss specific equipment you've worked with, like LCDs, projectors, and low Z audio systems. Showing that you understand the technical aspects will impress them!
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully troubleshot and repaired AV systems in the past. They’ll want to see your thought process and how you handle challenges, so think of a few scenarios where you made a significant impact.
✨Client Satisfaction is Key
Since this role focuses heavily on client interactions, be ready to talk about how you've ensured client satisfaction in previous roles. Share specific instances where your communication skills led to positive outcomes for clients.
✨Familiarise Yourself with Their Tools
Get to know the Mood Media service app and any client portals they use. If you can demonstrate familiarity with their tools or similar systems, it’ll show that you’re proactive and ready to hit the ground running.