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- Tasks: Provide on-site service for audio and visual equipment, ensuring client satisfaction.
- Company: Dynamic AV company focused on innovation and customer experience.
- Benefits: Competitive salary, training opportunities, and career progression.
- Other info: Flexible hours and opportunities for enhanced training and certification.
- Why this job: Join a team that values your skills and offers real impact in the AV industry.
- Qualifications: 5+ years in AV service, excellent communication, and IT network knowledge.
The predicted salary is between 30000 - 40000 £ per year.
Ideally based around Birmingham, Manchester, Leicester or nearby.
JOB SUMMARY
The midlands based AV Field Service Technician has technical experience and aptitude to successfully provide on-site service of audio and visual equipment to our clients.
CORE RESPONSIBILITIES
- Attend all service calls within the client SLA.
- Ensure the client system performs as required through on-site troubleshooting and repair.
- Recommend products that require replacing at clients' sites in order to get their systems working.
- Provide clear feedback to client satisfaction to allow them to quote clients the first time around without follow-up needed from you.
- Correct use of Mood Media service App and client portals.
- Maintain the correct level of buffer stock at all times.
- Supports and develops colleagues’ knowledge within the same team and wider global teams.
- Works with the client satisfaction team to help better improve our client's experiences with our service teams.
- Performing additional duties, responsibilities, and small installation projects as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
- Excellent audio-visual product knowledge with experience in service and fault finding.
- Knowledge of 100v and low Z audio systems used in commercial environments.
- Knowledge of display technology (LCD, Projectors and LED).
- Min 5 Years of industry or associated industry (within an AV environment) experience.
- Demonstrable and experienced with IT networks.
- Valid Passport with no travel restrictions.
- Clean Driving license.
- Excellent written and verbal communication skills.
- Ability to facilitate scheduled deadlines and manage multiple projects.
- Knowledge of control systems, Q-SYS, Crestron would be an advantage.
IDEAL CHARACTERISTICS
- Working with Change.
- Customer-Centric Approach.
- Managing Self and other team members.
- High Level of Customer Focus and Contact.
- Understanding the Business.
- IT knowledge and ability.
- Good Level and detailed AV Product knowledge and awareness.
- Flexible on working hours to meet the business needs.
- Be available to work outside of normal working hours as required.
DEVELOPMENT GOALS
- Enhanced training and certification.
- Career progression.
AREAS OF MEASUREMENT
- KPI - Cost per Call.
- KPI - 1st Time fix.
- KPI - SLA achievement for tasks.
Field Services Engineer in Birmingham employer: Mood Media EMEA
Contact Detail:
Mood Media EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer in Birmingham
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even local tech fairs. The more people you know in the AV world, the better your chances of landing that Field Services Engineer gig.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best work with audio-visual systems. This can be a game-changer during interviews, proving you’ve got the hands-on experience they’re looking for.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications through our website. A quick email or call can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Prepare for the interview by brushing up on common troubleshooting scenarios. They’ll want to see how you think on your feet, especially when it comes to client satisfaction and system performance.
We think you need these skills to ace Field Services Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical experience and skills relevant to the AV field. We want to see how your background aligns with our needs, so don’t be shy about showcasing your audio-visual product knowledge!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your experience makes you the perfect fit. We love seeing enthusiasm and a customer-centric approach.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully troubleshot and repaired AV systems in the past. We’re looking for candidates who can think on their feet and provide clear solutions to clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mood Media EMEA
✨Know Your AV Stuff
Brush up on your audio-visual product knowledge before the interview. Be ready to discuss specific equipment you've worked with, like LCDs, projectors, and low Z audio systems. Showing that you understand the technical aspects will impress them!
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully troubleshot and repaired AV systems in the past. They’ll want to see your thought process and how you handle challenges on-site, so think of a few scenarios where you made a significant impact.
✨Show Off Your Communication Skills
Since this role involves client interaction, practice articulating your thoughts clearly. You might be asked how you would explain technical issues to a non-technical client, so be ready to demonstrate your ability to communicate effectively.
✨Be Ready for Teamwork Questions
This position requires collaboration with colleagues and clients alike. Think of times when you supported team members or improved client experiences. Highlighting your customer-centric approach and teamwork will show you’re a great fit for their culture.