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- Tasks: Provide on-site service for audio and visual equipment, ensuring client satisfaction.
- Company: Dynamic AV company focused on innovation and customer experience.
- Benefits: Competitive salary, training opportunities, and career progression.
- Other info: Flexible hours and opportunities for enhanced training and certification.
- Why this job: Join a team that values your skills and offers real impact in the AV industry.
- Qualifications: 5+ years in AV service, excellent communication, and IT network knowledge.
The predicted salary is between 30000 - 40000 £ per year.
Ideally based around Birmingham, Manchester, Leicester or nearby.
JOB SUMMARY
The midlands based AV Field Service Technician has technical experience and aptitude to successfully provide on-site service of audio and visual equipment to our clients.
CORE RESPONSIBILITIES
- Attend all service calls within the client SLA.
- Ensure the client system performs as required through on-site troubleshooting and repair.
- Recommend products that require replacing at clients' sites in order to get their systems working.
- Provide clear feedback to client satisfaction to allow them to quote clients the first time around without follow-up needed from you.
- Correct use of Mood Media service App and client portals.
- Maintain the correct level of buffer stock at all times.
- Supports and develops colleagues’ knowledge within the same team and wider global teams.
- Works with the client satisfaction team to help better improve our client's experiences with our service teams.
- Performing additional duties, responsibilities, and small installation projects as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
- Excellent audio-visual product knowledge with experience in service and fault finding.
- Knowledge of 100v and low Z audio systems used in commercial environments.
- Knowledge of display technology (LCD, Projectors and LED).
- Min 5 Years of industry or associated industry (within an AV environment) experience.
- Demonstrable and experienced with IT networks.
- Valid Passport with no travel restrictions.
- Clean Driving license.
- Excellent written and verbal communication skills.
- Ability to facilitate scheduled deadlines and manage multiple projects.
- Knowledge of control systems, Q-SYS, Crestron would be an advantage.
IDEAL CHARACTERISTICS
- Working with Change.
- Customer-Centric Approach.
- Managing Self and other team members.
- High Level of Customer Focus and Contact.
- Understanding the Business.
- IT knowledge and ability.
- Good Level and detailed AV Product knowledge and awareness.
- Flexible on working hours to meet the business needs.
- Be available to work outside of normal working hours as required.
DEVELOPMENT GOALS
- Enhanced training and certification.
- Career progression.
AREAS OF MEASUREMENT
- KPI - Cost per Call.
- KPI - 1st Time fix.
- KPI - SLA achievement for tasks.
Engineer - Field Service Engineer in Birmingham employer: Mood Media EMEA
Contact Detail:
Mood Media EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineer - Field Service Engineer in Birmingham
✨Tip Number 1
Network like a pro! Attend industry events and meet-ups in your area, especially around Birmingham, Manchester, and Leicester. It's all about making connections that could lead to your next role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your AV projects and troubleshooting successes. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Don’t just apply – engage! When you find a job on our website, reach out to the hiring manager or team on LinkedIn. A friendly message can make you stand out from the crowd.
✨Tip Number 4
Prepare for the interview by brushing up on your technical knowledge and customer service skills. Be ready to discuss how you've tackled challenges in the past and how you can enhance client satisfaction.
We think you need these skills to ace Engineer - Field Service Engineer in Birmingham
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical experience and knowledge of audio-visual equipment in your application. We want to see how your background aligns with the role, so don’t hold back on showcasing your expertise!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Mention your experience with troubleshooting and repairing AV systems, as well as any relevant projects you've worked on. This helps us see why you’re the perfect fit!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and skills, making it easy for us to understand your qualifications without wading through fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mood Media EMEA
✨Know Your AV Stuff
Brush up on your audio-visual product knowledge before the interview. Be ready to discuss your experience with different systems, like 100v and low Z audio systems, as well as display technologies like LCDs and projectors. Showing that you’re well-versed in these areas will impress the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've successfully troubleshot and repaired AV equipment in the past. Think about times when you had to think on your feet or recommend replacements to clients. This will highlight your technical aptitude and customer-centric approach.
✨Communicate Clearly
Since excellent communication skills are a must for this role, practice articulating your thoughts clearly and concisely. You might be asked to explain complex technical issues, so being able to simplify your explanations will show that you can provide clear feedback to clients.
✨Show Your Team Spirit
This role involves supporting and developing colleagues, so be prepared to discuss how you’ve worked collaboratively in the past. Share examples of how you’ve helped others improve their knowledge or contributed to team success. This will demonstrate your ability to work well within a team environment.