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- Tasks: Provide on-site service for audio and visual equipment, ensuring client satisfaction.
- Company: Dynamic AV company focused on innovation and customer experience.
- Benefits: Competitive salary, training opportunities, and career progression.
- Other info: Flexible hours and opportunities for enhanced training and certification.
- Why this job: Join a team that values your skills and offers real impact in the AV industry.
- Qualifications: 5+ years in AV service, excellent communication, and IT network knowledge.
The predicted salary is between 30000 - 40000 £ per year.
Ideally based around Birmingham, Manchester, Leicester or nearby.
JOB SUMMARY
The midlands based AV Field Service Technician has technical experience and aptitude to successfully provide on-site service of audio and visual equipment to our clients.
CORE RESPONSIBILITIES
- Attend all service calls within the client SLA.
- Ensure the client system performs as required through on-site troubleshooting and repair.
- Recommend products that require replacing at clients' sites in order to get their systems working.
- Provide clear feedback to client satisfaction to allow them to quote clients the first time around without follow-up needed from you.
- Correct use of Mood Media service App and client portals.
- Maintain the correct level of buffer stock at all times.
- Supports and develops colleagues’ knowledge within the same team and wider global teams.
- Works with the client satisfaction team to help better improve our client's experiences with our service teams.
- Performing additional duties, responsibilities, and small installation projects as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
- Excellent audio-visual product knowledge with experience in service and fault finding.
- Knowledge of 100v and low Z audio systems used in commercial environments.
- Knowledge of display technology (LCD, Projectors and LED).
- Min 5 Years of industry or associated industry (within an AV environment) experience.
- Demonstrable and experienced with IT networks.
- Valid Passport with no travel restrictions.
- Clean Driving license.
- Excellent written and verbal communication skills.
- Ability to facilitate scheduled deadlines and manage multiple projects.
- Knowledge of control systems, Q-SYS, Crestron would be an advantage.
IDEAL CHARACTERISTICS
- Working with Change.
- Customer-Centric Approach.
- Managing Self and other team members.
- High Level of Customer Focus and Contact.
- Understanding the Business.
- IT knowledge and ability.
- Good Level and detailed AV Product knowledge and awareness.
- Flexible on working hours to meet the business needs.
- Be available to work outside of normal working hours as required.
DEVELOPMENT GOALS
- Enhanced training and certification.
- Career progression.
AREAS OF MEASUREMENT
- KPI - Cost per Call.
- KPI - 1st Time fix.
- KPI - SLA achievement for tasks.
Engineer Field Engineering in Birmingham employer: Mood Media EMEA
Contact Detail:
Mood Media EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineer Field Engineering in Birmingham
✨Tip Number 1
Network like a pro! Attend industry events or local meetups around Birmingham, Manchester, or Leicester. Chat with fellow AV enthusiasts and professionals; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best work in audio-visual setups and troubleshooting. When you land that interview, bring it along to demonstrate your expertise and passion for the field.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your experience with AV systems and customer service.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role and keep you fresh in their minds.
We think you need these skills to ace Engineer Field Engineering in Birmingham
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical experience and knowledge of audio-visual equipment in your application. We want to see how your background aligns with the role, so don’t hold back on showcasing your expertise!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Mention your experience with troubleshooting and repairing AV systems, as well as any relevant projects you've worked on. This helps us see why you’re the perfect fit!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and skills, making it easy for us to understand your qualifications without wading through unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mood Media EMEA
✨Know Your AV Stuff
Brush up on your audio-visual product knowledge before the interview. Be ready to discuss specific equipment you've worked with, like LCDs, projectors, and low Z audio systems. Showing that you understand the technical aspects will impress them!
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully troubleshot and repaired AV systems in the past. They’ll want to see your thought process and how you handle challenges on-site, so think of a few scenarios where you made a significant impact.
✨Show Off Your Communication Skills
Since this role involves client interaction, practice articulating your thoughts clearly. You might be asked how you would explain technical issues to a non-technical client, so be ready to demonstrate your ability to communicate effectively.
✨Be Ready for Teamwork Questions
This position requires collaboration with colleagues and clients alike. Think of times when you’ve supported team members or improved client experiences. Highlighting your customer-centric approach will show that you’re a great fit for their culture.