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- Tasks: Lead a dynamic retail team, drive sales, and represent the Mood London brand.
- Company: Fast-growing premium fragrance house aiming to be the UK's top choice.
- Benefits: Competitive salary, uncapped commission, and opportunities for career growth.
- Why this job: Join a vibrant team and make a real impact in a thriving retail environment.
- Qualifications: Experience in retail leadership and a passion for sales.
- Other info: Be part of a scaling business with a focus on personal development.
The predicted salary is between 36000 - 60000 £ per year.
The OpportunityMood London is a fast-growing premium fragrance house with a clear ambition: to become the UK's number one choice of fragrance for both men and women. We are building a modern retail brand that blends premium product, confident selling, and strong commercial discipline. Today, our focus is on driving sales performance and building strong retail foundations. Over time, we will evolve into a more customer-centric, brand-led business with a broader portfolio and footprint.
This is a hands-on leadership role: present on the floor, selling, coaching, and setting the standard.
Hitting the Ground Running
This role requires momentum from the outset. From day one, you will be expected to:
- Learn quickly and immerse yourself in our products, sales approach, and customer journey
- Sell confidently on the floor alongside your team, demonstrating approach behaviour, pace, and energy throughout the trading day.
- Build credibility and authority through presence, pace, and performance
- Begin coaching and improving team performance in real time
You will be supported with structure and training, but this role suits someone comfortable learning fast, taking ownership early, and leading from the front.
Who This Role Is For
This role suits someone who:
- Has experience leading a physical retail location with a team
- Thrives in sales-led, target-driven environments
- Enjoys being visible, active, and involved on the shop floor
- Is confident coaching others and raising standards
- Is resilient, adaptable, and positive during change
- Takes pride in presentation, professionalism, and brand standards
- Is ambitious and wants to grow with a scaling business
This role is not suited to managers who prefer office-based work, low-confrontation environments, or passive retail leadership.
Key Responsibilities & Accountabilities
As a Retail Sales Leader, you are responsible for the commercial performance, people leadership, operational standards, and brand representation of your location.
- Sales Performance & Commercial Delivery
- Deliver daily, weekly, and monthly sales targets
- Create energy, urgency, and momentum on the floor
- Translate targets into clear, numeric actions for each team member
- Sell alongside the team when required
- Adjust tactics in real time to protect performance
- Execute product launches and key trading moments to target
- Customer Experience & Sales Journey Execution
- Deliver the Mood London customer and sales journeys consistently
- Coach the team to sell with confidence, intent, and credibility
- Own mystery shop results and NPS performance
- Balance premium presentation with strong commercial focus
- Operational Excellence, Control & Reporting
- Maintain premium visual standards at all times
- Ensure accurate stock control and compliant POS usage
- Deliver zero stock loss
- Deliver zero incorrect or inaccurate POS entries
- Complete all daily operational routines, including check-ins
- Report sales, KPIs, and performance accurately and on time to the wider business
- People Leadership, Onboarding & Retention
- Lead and assess all 2-day recruitment trials
- Take full ownership of onboarding quality and early performance
- Deliver and sign off the 4-week Foundation Training Programme
- Ensure all employees with more than four weeks' service pass the Mood Foundation Exam
- Complete internal performance reviews accurately and on time
- Retain and grow high-performing people. Quarterly team turnover is maintained below 10%.
- Footfall Engagement & Opportunity Creation
- Lead proactive engagement with passing footfall
- Ensure the team actively participates during quieter trading periods
- Drive participatory browsing rather than passive waiting, ensuring the kiosk environment remains active, engaging, and sales-focused throughout trading hours, and that passing footfall is disrupted
- Identify local opportunities to increase visibility and engagement
- Brand Representation & Culture Leadership
- Act as a visible brand ambassador at all times
- Set the standard in personal presentation and professionalism
- Live and reinforce company values and culture
- Set and enforce expectations around effort, professionalism, and selling behaviour, addressing issues immediately rather than allowing them to continue
- Support the wider business as required, including flexibility across locations
- Complete other reasonable requests aligned to company strategy
- Product Knowledge & Credibility
- Build strong product and fragrance knowledge
- Be able to speak about fragrance at a technical level
- Coach the team to sell with authority and confidence
What Success Looks Like
- Sales targets are met consistently
- The team is stable, engaged, and improving
- New starters onboard effectively and stay
- Operational and visual standards remain high
- The team remains energetic and proactive during quieter periods
- Customers receive a confident, premium experience
- You grow with the business as Mood London evolves
Salary & Reward
This role offers a competitive basic salary with significant uncapped earning potential. Basic salary: Competitive dependent on experience. Commission: Uncapped, performance-based. Earnings potential: High-performing Retail Sales Leaders can earn £60,000+ annually. Commission is a core part of the reward structure and reflects the sales-led nature of the role. Salary and reward are reviewed following probation, with progression linked to performance, capability, and contribution.
Retail Sales Leader in Portsmouth employer: Mood London
Contact Detail:
Mood London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Leader in Portsmouth
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Mood London's products and values. This way, you can show off your knowledge and passion during the chat, making you stand out as a candidate who truly gets the brand.
✨Tip Number 2
Practice your sales pitch! Since this role is all about confident selling, why not prepare a mini-presentation? Role-play with a friend or in front of the mirror to nail your delivery and showcase your sales skills when it counts.
✨Tip Number 3
Be ready to demonstrate your leadership style! Think of examples from your past experiences where you've led a team to success. Share these stories during your interview to show how you can inspire and motivate others on the shop floor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Mood London team and ready to hit the ground running!
We think you need these skills to ace Retail Sales Leader in Portsmouth
Some tips for your application 🫡
Show Your Passion for Fragrance: When writing your application, let your love for fragrances shine through! Share any personal experiences or stories that highlight your enthusiasm for the product and how it connects to your sales approach.
Highlight Your Leadership Skills: Make sure to emphasise your experience in leading teams in a retail environment. We want to see examples of how you've motivated others, driven sales, and created a positive atmosphere on the shop floor.
Be Specific About Your Achievements: Quantify your successes! Use numbers to showcase how you’ve met or exceeded sales targets in previous roles. This helps us understand your impact and what you can bring to Mood London.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Mood London!
How to prepare for a job interview at Mood London
✨Know Your Products Inside Out
Before the interview, dive deep into Mood London's fragrance offerings. Familiarise yourself with their unique selling points and be ready to discuss how you would convey this knowledge to your team and customers on the shop floor.
✨Demonstrate Your Sales Savvy
Prepare to share specific examples of how you've driven sales in previous roles. Think about times when you created urgency or momentum on the floor and how you coached your team to meet targets. This will show that you can hit the ground running.
✨Showcase Your Leadership Style
Be ready to talk about your approach to leading a team in a retail environment. Highlight your hands-on experience and how you balance coaching with performance management. They want to see that you can inspire and engage your team while driving results.
✨Emphasise Customer Experience
Discuss how you prioritise customer journeys and experiences in your sales strategy. Share examples of how you've improved customer satisfaction and engagement in past roles, as this aligns perfectly with Mood London's ambition to provide a premium experience.
