At a Glance
- Tasks: Lead a dynamic retail team, drive sales, and represent the Mood London brand.
- Company: Fast-growing premium fragrance house with ambitious goals.
- Benefits: Competitive salary, uncapped commission, and opportunities for growth.
- Other info: Join a scaling business and grow your career in a fun, energetic setting.
- Why this job: Be hands-on in a vibrant environment and make a real impact on sales.
- Qualifications: Experience in retail leadership and a passion for sales.
The predicted salary is between 36000 - 60000 £ per year.
The OpportunityMood London is a fast-growing premium fragrance house with a clear ambition: to become the UK's number one choice of fragrance for both men and women. We are building a modern retail brand that blends premium product, confident selling, and strong commercial discipline. Today, our focus is on driving sales performance and building strong retail foundations. Over time, we will evolve into a more customer-centric, brand-led business with a broader portfolio and footprint.
This is a hands-on leadership role: present on the floor, selling, coaching, and setting the standard.
Hitting the Ground Running
This role requires momentum from the outset. From day one, you will be expected to:
- Learn quickly and immerse yourself in our products, sales approach, and customer journey
- Sell confidently on the floor alongside your team, demonstrating approach behaviour, pace, and energy throughout the trading day.
- Build credibility and authority through presence, pace, and performance
- Begin coaching and improving team performance in real time
You will be supported with structure and training, but this role suits someone comfortable learning fast, taking ownership early, and leading from the front.
Who This Role Is For
This role suits someone who:
- Has experience leading a physical retail location with a team
- Thrives in sales-led, target-driven environments
- Enjoys being visible, active, and involved on the shop floor
- Is confident coaching others and raising standards
- Is resilient, adaptable, and positive during change
- Takes pride in presentation, professionalism, and brand standards
- Is ambitious and wants to grow with a scaling business
This role is not suited to managers who prefer office-based work, low-confrontation environments, or passive retail leadership.
Key Responsibilities & Accountabilities
As a Retail Sales Leader, you are responsible for the commercial performance, people leadership, operational standards, and brand representation of your location.
- Sales Performance & Commercial Delivery
- Deliver daily, weekly, and monthly sales targets
- Create energy, urgency, and momentum on the floor
- Translate targets into clear, numeric actions for each team member
- Sell alongside the team when required
- Adjust tactics in real time to protect performance
- Execute product launches and key trading moments to target
- Customer Experience & Sales Journey Execution
- Deliver the Mood London customer and sales journeys consistently
- Coach the team to sell with confidence, intent, and credibility
- Own mystery shop results and NPS performance
- Balance premium presentation with strong commercial focus
- Operational Excellence, Control & Reporting
- Maintain premium visual standards at all times
- Ensure accurate stock control and compliant POS usage
- Deliver zero stock loss
- Deliver zero incorrect or inaccurate POS entries
- Complete all daily operational routines, including check-ins
- Report sales, KPIs, and performance accurately and on time to the wider business
- People Leadership, Onboarding & Retention
- Lead and assess all 2-day recruitment trials
- Take full ownership of onboarding quality and early performance
- Deliver and sign off the 4-week Foundation Training Programme
- Ensure all employees with more than four weeks' service pass the Mood Foundation Exam
- Complete internal performance reviews accurately and on time
- Retain and grow high-performing people. Quarterly team turnover is maintained below 10%.
- Footfall Engagement & Opportunity Creation
- Lead proactive engagement with passing footfall
- Ensure the team actively participates during quieter trading periods
- Drive participatory browsing rather than passive waiting, ensuring the kiosk environment remains active, engaging, and sales-focused throughout trading hours, and that passing footfall is disrupted
- Identify local opportunities to increase visibility and engagement
- Brand Representation & Culture Leadership
- Act as a visible brand ambassador at all times
- Set the standard in personal presentation and professionalism
- Live and reinforce company values and culture
- Set and enforce expectations around effort, professionalism, and selling behaviour, addressing issues immediately rather than allowing them to continue
- Support the wider business as required, including flexibility across locations
- Complete other reasonable requests aligned to company strategy
- Product Knowledge & Credibility
- Build strong product and fragrance knowledge
- Be able to speak about fragrance at a technical level
- Coach the team to sell with authority and confidence
What Success Looks Like
- Sales targets are met consistently
- The team is stable, engaged, and improving
- New starters onboard effectively and stay
- Operational and visual standards remain high
- The team remains energetic and proactive during quieter periods
- Customers receive a confident, premium experience
- You grow with the business as Mood London evolves
Salary & Reward
This role offers a competitive basic salary with significant uncapped earning potential. Basic salary: Competitive dependent on experience. Commission: Uncapped, performance-based. Earnings potential: High-performing Retail Sales Leaders can earn £60,000+ annually. Commission is a core part of the reward structure and reflects the sales-led nature of the role. Salary and reward are reviewed following probation, with progression linked to performance, capability, and contribution.
Retail Sales Leader in Nottingham employer: Mood London
Mood London is an exceptional employer that fosters a dynamic and engaging work environment, perfect for those who thrive in sales-driven roles. With a strong emphasis on personal development, employees benefit from structured training and hands-on leadership opportunities, all while being part of a vibrant team dedicated to delivering a premium customer experience. Located in the heart of London, our retail space not only offers competitive salaries with uncapped earning potential but also a culture that values ambition, professionalism, and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Leader in Nottingham
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Mood London's products and values. This way, you can show off your knowledge and passion during the chat, making you stand out as a candidate who truly gets the brand.
✨Tip Number 2
Practice your sales pitch! Since this role is all about confident selling, why not prepare a mini-presentation on one of their fragrances? This will not only showcase your selling skills but also demonstrate your proactive approach to learning.
✨Tip Number 3
Be ready to show your leadership style! Think of examples from your past experiences where you've led a team or improved sales performance. This will help you illustrate how you can drive results at Mood London right from day one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Mood London team and ready to take ownership of your career.
We think you need these skills to ace Retail Sales Leader in Nottingham
Some tips for your application 🫡
Show Your Passion for Fragrance:When writing your application, let your love for fragrances shine through! Share any personal experiences or stories that highlight your enthusiasm for the product and how it connects to your sales approach.
Highlight Your Leadership Skills:Make sure to emphasise your experience in leading teams in a retail environment. We want to see examples of how you've motivated others, driven sales, and created a positive atmosphere on the shop floor.
Be Specific About Your Achievements:Quantify your successes! Use numbers to showcase how you’ve met or exceeded sales targets in previous roles. This helps us understand your impact and what you can bring to Mood London.
Tailor Your Application to Us:Take the time to customise your application for Mood London. Mention our brand values and how they resonate with you. This shows us that you’re genuinely interested and have done your homework!
How to prepare for a job interview at Mood London
✨Know Your Products Inside Out
Before the interview, dive deep into Mood London's fragrance offerings. Familiarise yourself with the different scents, their notes, and what makes them unique. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the brand.
✨Demonstrate Your Sales Savvy
Prepare to discuss your previous sales experiences and how you've driven results in a retail environment. Be ready to share specific examples of how you met or exceeded targets, and think about how you can translate those successes to Mood London’s goals.
✨Show Off Your Leadership Skills
As a Retail Sales Leader, you'll need to lead by example. Think of instances where you've successfully coached a team or improved performance. Highlight your hands-on approach and how you engage with your team on the shop floor to create a positive sales environment.
✨Be Ready for Real-Time Scenarios
Expect situational questions that assess your ability to adapt and make quick decisions. Prepare to discuss how you'd handle various scenarios on the shop floor, such as engaging with customers during quieter periods or addressing team performance issues immediately.
