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For Companies At a Glance
- Tasks: Lead a dynamic retail team, drive sales, and represent the Mood London brand.
- Company: Fast-growing premium fragrance house aiming to be the UK's top choice.
- Benefits: Competitive salary, uncapped commission, and opportunities for career growth.
- Why this job: Join a vibrant team and make a real impact in a thriving retail environment.
- Qualifications: Experience in retail leadership and a passion for sales.
- Other info: Be part of a modern brand with a focus on customer experience and engagement.
The predicted salary is between 36000 - 60000 £ per year.
The Opportunity
Mood London is a fast-growing premium fragrance house with a clear ambition: to become the UK’s number one choice of fragrance for both men and women. We are building a modern retail brand that blends premium product, confident selling, and strong commercial discipline. Today, our focus is on driving sales performance and building strong retail foundations. Over time, we will evolve into a more customer-centric, brand-led business with a broader portfolio and footprint.
As a Retail Sales Leader, you will take ownership of a high-visibility physical retail environment, leading a team on site, driving sales results, and representing the Mood London brand every day. This is a hands-on leadership role: present on the floor, selling, coaching, and setting the standard.
Hitting the Ground Running
This role requires momentum from the outset. From day one, you will be expected to:
- Learn quickly and immerse yourself in our products, sales approach, and customer journey
- Sell confidently on the floor alongside your team, demonstrating approach behaviour, pace, and energy throughout the trading day. You are expected to be hands on, leading the way on sales performance.
- Build credibility and authority through presence, pace, and performance
- Begin coaching and improving team performance in real time
You will be supported with structure and training, but this role suits someone comfortable learning fast, taking ownership early, and leading from the front.
Who This Role Is For
This role suits someone who:
- Has experience leading a physical retail location with a team
- Thrives in sales-led, target-driven environments
- Enjoys being visible, active, and involved on the shop floor
- Is confident coaching others and raising standards
- Is resilient, adaptable, and positive during change
- Takes pride in presentation, professionalism, and brand standards
- Is ambitious and wants to grow with a scaling business
This role is not suited to managers who prefer office-based work, low-confrontation environments, or passive retail leadership.
Key Responsibilities & Accountabilities
As a Retail Sales Leader, you are responsible for the commercial performance, people leadership, operational standards, and brand representation of your location.
- Sales Performance & Commercial Delivery
- Deliver daily, weekly, and monthly sales targets
- Create energy, urgency, and momentum on the floor
- Translate targets into clear, numeric actions for each team member
- Sell alongside the team when required
- Adjust tactics in real time to protect performance
- Execute product launches and key trading moments to target
- Customer Experience & Sales Journey Execution
- Deliver the Mood London customer and sales journeys consistently
- Coach the team to sell with confidence, intent, and credibility
- Own mystery shop results and NPS performance
- Balance premium presentation with strong commercial focus
- Operational Excellence, Control & Reporting
- Maintain premium visual standards at all times
- Ensure accurate stock control and compliant POS usage
- Deliver zero stock loss
- Deliver zero incorrect or inaccurate POS entries
- Complete all daily operational routines, including check-ins
- Report sales, KPIs, and performance accurately and on time to the wider business
- People Leadership, Onboarding & Retention
- Lead and assess all 2-day recruitment trials
- Take full ownership of onboarding quality and early performance
- Deliver and sign off the 4-week Foundation Training Programme
- Ensure all employees with more than four weeks’ service pass the Mood Foundation Exam
- Complete internal performance reviews accurately and on time
- Retain and grow high-performing people. Quarterly team turnover is maintained below 10%.
- Footfall Engagement & Opportunity Creation
- Lead proactive engagement with passing footfall
- Ensure the team actively participates during quieter trading periods
- Drive participatory browsing rather than passive waiting, ensuring the kiosk environment remains active, engaging, and sales-focused throughout trading hours, and that passing footfall is disrupted
- Identify local opportunities to increase visibility and engagement
- Brand Representation & Culture Leadership
- Act as a visible brand ambassador at all times
- Set the standard in personal presentation and professionalism
- Live and reinforce company values and culture
- Set and enforce expectations around effort, professionalism, and selling behaviour, addressing issues immediately rather than allowing them to continue
- Support the wider business as required, including flexibility across locations
- Complete other reasonable requests aligned to company strategy
- Product Knowledge & Credibility
- Build strong product and fragrance knowledge
- Be able to speak about fragrance at a technical level
- Coach the team to sell with authority and confidence
What Success Looks Like
- Sales targets are met consistently
- The team is stable, engaged, and improving
- New starters onboard effectively and stay
- Operational and visual standards remain high
- The team remains energetic and proactive during quieter periods
- Customers receive a confident, premium experience
- You grow with the business as Mood London evolves
Salary & Reward
This role offers a competitive basic salary with significant uncapped earning potential.
- Basic salary: Competitive dependent on experience
- Commission: Uncapped, performance-based
- Earnings potential: High-performing Retail Sales Leaders can earn £60,000+ annually
Commission is a core part of the reward structure and reflects the sales-led nature of the role. Salary and reward are reviewed following probation, with progression linked to performance, capability, and contribution.
Retail/Sales Team Leader in Manchester employer: Mood London
Contact Detail:
Mood London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail/Sales Team Leader in Manchester
✨Tip Number 1
Get to know the brand inside out! Dive into Mood London's products and values before your interview. This way, you can show off your knowledge and passion, making you stand out as a candidate who truly gets what they're all about.
✨Tip Number 2
Practice your sales pitch! Since this role is all about confident selling, rehearse how you'd approach customers on the shop floor. Think about how you can create energy and urgency while showcasing your leadership skills.
✨Tip Number 3
Be ready to demonstrate your coaching abilities. During interviews, share examples of how you've improved team performance in real-time. Show them you're not just a leader but a mentor who can elevate others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Mood London family. Let's get you that Retail Sales Leader role!
We think you need these skills to ace Retail/Sales Team Leader in Manchester
Some tips for your application 🫡
Show Your Passion for Sales: When writing your application, let your enthusiasm for sales shine through! Share specific examples of how you've driven sales in previous roles and how you plan to bring that energy to Mood London.
Be Authentic: We want to see the real you! Don’t be afraid to show your personality in your application. Talk about your leadership style and how you engage with your team on the shop floor.
Highlight Your Coaching Skills: Since this role involves coaching your team, make sure to mention any experience you have in mentoring or training others. We love seeing candidates who can inspire and elevate their teams!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining the Mood London family!
How to prepare for a job interview at Mood London
✨Know Your Products Inside Out
Before the interview, dive deep into Mood London's fragrance offerings. Familiarise yourself with their unique selling points and be ready to discuss how you can convey this knowledge to your team and customers. Showing that you understand the products will demonstrate your commitment and readiness for the role.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a retail team in the past. Highlight your hands-on approach and how you've driven sales performance while coaching your team. Be ready to discuss specific situations where you’ve had to adapt quickly and maintain high standards under pressure.
✨Demonstrate Sales Savvy
Since this role is all about driving sales, come prepared with strategies you've used to meet or exceed sales targets. Think about how you can create energy and urgency on the shop floor and be ready to share your ideas on translating targets into actionable plans for your team.
✨Emphasise Customer Experience
Mood London values a premium customer experience, so be prepared to discuss how you would ensure that every customer interaction reflects this. Share your thoughts on coaching your team to sell with confidence and how you would handle feedback from mystery shops or customer surveys.
