Senior Strategy, Planning & Insight Analyst

MOO set out to shake up the world of print back in 2006. Today we’re a 400+ strong team who create print and digital products for companies of all sizes. Our global HQ is in London, UK, with additional premises in Dagenham, Boston, MA, East Providence, RI, and Denver, CO.

Team Intro: The Pricing & Commercial Performance team exists to help MOO make smarter commercial decisions. We sit across pricing, customer economics, acquisition, CRM, category management, forecasting, and commercial strategy. We help the business understand not just what is happening, but why, what matters, and what we should do next. Our work spans everything from customer lifetime value modelling and pricing strategy to board-level storytelling, experimentation, forecasting, and strategic planning.

The Role: We are looking for someone who naturally thinks beyond the next quarter. This role sits at the intersection of commercial strategy, forecasting and planning, customer and revenue modelling, and leadership-level insight generation. You will help MOO better understand the long-term drivers of customer value, revenue growth, profitability, and commercial performance.

The person we want: You are commercially curious, analytically strong, and strategically minded. You are comfortable working in ambiguity and building structure where none exists yet. You can move comfortably between deep analytical work, commercial discussion, and executive storytelling.

Responsibilities:

• Strategic Planning & Commercial Thinking: Support long-term commercial planning and strategic decision-making across MOO. Identify emerging risks, opportunities, and structural trends across customers, channels, products, and markets.
• Forecasting, Modelling & Planning: Build forecasting and planning models that move beyond simple cohort reporting. Develop scalable commercial models using approaches such as RFM segmentation, lifecycle modelling, retention modelling, and scenario modelling.
• Insight & Executive Storytelling: Produce high-quality insight narratives for senior leadership and board-level audiences. Distil large, complex datasets into clear commercial stories and recommendations.
• Commercial Performance & Customer Economics: Partner with acquisition, CRM, pricing, and category teams to understand commercial performance drivers. Support development of customer lifetime value and profitability frameworks.
• Cross-Functional Partnership: Work closely with Finance, Product, Marketing, Commercial, and Data teams. Act as a translator between technical analysis and commercial decision-making.

About you: Strong analytical capability with experience navigating complex datasets and ambiguous business questions. Skilled at identifying what matters commercially and translating loosely defined problems into actionable insight. Effective cross-functional collaborator who balances rigour, pragmatism, and pace.

Nice To Haves: Experience working in eCommerce, subscription or other consumer-focused businesses. Prior experience with Tableau and Snowflake.

What’s it like to work at MOO? MOO’s the kind of workplace where you can really be yourself. We want to help you grow in your career and set you up for success while recognising the importance of a healthy work/life balance. That’s why we offer 25 days holiday rising by one day for each year here, a matched pension scheme, and paid parental leave.

Diversity Statement: We are working hard to create a representative, inclusive and super-friendly team. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.