Trading & Merchandising Assistant in London

MOO set out to shake up the world of print back in 2006. Today we’re a 400+ strong team who create print and digital products for companies of all sizes. Our global HQ is in London, UK, with additional premises in Dagenham, Boston, MA, East Providence, RI, and Denver, CO.

The Trading & Merchandising team is on a mission to keep our site performing at its best every single day. We are responsible for creating an exceptional onsite customer experience - from SEO optimisation and promotional support to managing campaigns and landing pages - and turning those interactions into real results for the business. We ensure our site journeys are seamless, engaging, and consistently drive the growth of moo.com.

We are looking for a highly organized and data-driven Trading & Merchandising Assistant to help ensure our websites consistently deliver a seamless and engaging experience for our customers. This role is vital to our Ecommerce success, as you will work closely with CRM and Paid Media teams to monitor site performance, execute promotional campaigns, and help translate insights into improved customer journeys.

Responsibilities:

• Site Operations: Assist with the daily maintenance of the website, including updating product listings, promotional campaigns, and category content.
• Trading Support: Help manage the onsite trading calendar, ensuring all promotional activity is executed accurately and on time.
• Performance Reporting: Support the Ecommerce Trading Manager in compiling weekly and monthly performance reports, tracking key KPIs like conversion rate, traffic, and revenue across regions.
• Content & SEO: Assist with SEO implementation by updating meta-data and landing page content.
• Cross-functional Collaboration: Work closely with the Design, Product, and Marketing teams to ensure brand consistency and effective communication across all customer touchpoints.
• Quality Assurance: Regularly audit site journeys to identify bugs, broken links, or inconsistencies in messaging, ensuring a smooth user experience.
• Project Support: Provide administrative and operational support for ongoing site optimization projects.

About You:

• Data-Driven: A keen eye for detail and the ability to interpret data to help make informed decisions.
• Communication: Excellent communication skills, with the ability to coordinate effectively across different departments.
• Mindset: A creative, 'can-do' attitude with a genuine interest in site design, user journeys, and online trading.
• Organization: Proven ability to manage multiple tasks and prioritise workload in a fast-paced environment.

Nice to Haves:

• Experience: Previous experience or strong interest in ecommerce, digital marketing, or web operations.
• Technical Skills: Familiarity with Content Management Systems (CMS) and web analytics tools (e.g., Google Analytics). Exposure to tools like Tableau is a plus.

What’s it like to work at MOO? MOO’s the kind of workplace where you can really be yourself. We want to help you grow in your career and set you up for success while recognising the importance of a healthy work/life balance. That’s why we offer 25 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, and paid parental leave. We’ll offer you private healthcare, life insurance, a season ticket loan, and a cycle to work scheme. We also offer flexible work schedules with hybrid and remote working for certain roles as well as a Work From Anywhere program.

Diversity Statement: We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class. We strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for.