Hybrid B2B Account Manager - Growth & Client Delight

MOO set out to shake up the world of print back in 2006. Today we’re a 400+ strong team who create print and digital products for companies of all sizes – from Google and AirBnB to small businesses. Our global HQ is in London, UK, with additional premises in Dagenham and various locations in the US.

Welcome to MOO - Our purpose is simple, great design for everyone. We’re award-winning, design-led, technology driven and powered by some pretty awesome people.

MOO's Business Services offering provides an online platform for businesses to create and scale their beautiful print products. Business Service clients range from robust corporations looking for consistency and brand control to creative resellers who partner with MOO to bring their designs to life.

To continue the success that MOO Business Service is today, we are looking for an exemplary B2B Account Manager in our London location who will onboard and inspire new business clients, further helping us grow our business services base in North America.

Your sales team will consist of Account Executives, Account Managers, and a Sales Manager. Together you are responsible for onboarding and growing existing business services accounts at MOO, ensuring that each client has a seamless experience.

The Role

As an Account Manager, you will serve as the primary contact for MOO for Business clients, understanding their business, acting as an internal advocate, and delivering an exceptional customer experience. You’ll be involved in proactively influencing activity and growth within your book of business as well as being responsible for customer retention.

The Person We Want

The ideal Account Manager will be committed to giving our MOO clients the best experience possible through consistently delivering fantastic service and demonstrating the sales acumen to grow the account base through proactive outreach. You’ll be driven to make an impact from day one, ready to roll up your sleeves as a team player, and be energetic about your future with MOO.

Responsibilities

• Proactively manage the existing customer base to drive customer delight and surprise in order to increase returning revenue.
• Serve as first point of contact for your accounts predominantly over the phone and via email.
• Build relationships with customers to influence an increase in purchase volume, frequency, and product mix.
• Maintain a strong understanding of MOO products and services to present thoughtful and creative recommendations.
• Maintain clear and accurate records of customer interactions and notes within our CRM systems.
• Actively identify opportunities for growth and collaboration with accounts.
• Accurately forecast your anticipated monthly achievement upward to your manager.
• Achieve monthly revenue and retention targets.
• Meet and exceed daily outbound activity requirements.
• Engage in weekly coaching sessions and 1:1s with your manager.
• Be an active member of your sales team and department.

About You

• You’re not afraid of picking up the phone and making purposeful connections with your clients daily.
• You have 2-3 years of experience in a customer-facing role, preferably in sales.
• You are goal-oriented and like to chase an ambitious target.
• You learn new tech platforms quickly and thrive in a hybrid work environment.
• You enjoy research and planning to develop strong long-term relationships with clients.
• You are coachable and enjoy learning new skills and strategies.
• You’re professional, friendly, and helpful on the phone and in writing.
• You enjoy being in an advisory role, helping customers solve problems.
• You are organised and disciplined in your day-to-day processes.
• You’re OK with ambiguity and have a growth mindset.
• You have an interest or background in design and print.
• You enjoy a challenge and aren’t afraid to try something new.
• You thrive in a team setting and working closely with your peers.

What’s it like to work at MOO?

MOO’s the kind of workplace where you can really be yourself. We want to help you grow in your career and set you up for success while recognising the importance of a healthy work/life balance.

US Benefits

We offer 25 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, MOO’s share option scheme, and paid parental leave. We also provide private healthcare, life insurance, a season ticket loan, and a cycle to work scheme.

UK Benefits

We offer 23 days’ PTO plus Federal holidays, a 401(k) match, MOO stock option program, paid parental leave, and cover 100% of your health, dental, and vision care premiums. We also provide life insurance and long-term disability insurance, and we offer a wellness program.