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Quality Technician in Dagenham
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MOO

Quality Technician in Dagenham

Dagenham Full-Time No working from home possible
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MOO

At a Glance

  • Tasks: Ensure top-notch quality in print and digital products while troubleshooting and optimising processes.
  • Company: Join MOO, a vibrant tech company shaking up the print industry since 2006.
  • Benefits: Enjoy flexible work schedules, 25 days holiday, private healthcare, and a matched pension scheme.
  • Other info: Embrace a diverse and inclusive workplace where you can truly be yourself.
  • Why this job: Be the frontline guardian of quality and make a real impact on customer satisfaction.
  • Qualifications: Detail-oriented with a knack for problem-solving and data analysis.
MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.
Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO.
We’re making new and exciting things – and we could really do with your help.
You will be an essential part of the Quality and Engineering Team in our Dagenham facility. Our purpose is to proactively safeguard the quality of MOO's production, ensuring our print and digital products consistently meet high standards. We drive continuous improvement initiatives to optimize processes, significantly reduce waste, and ultimately provide an exceptional Customer experience. We are a multidisciplinary team focused on precision, problem-solving, and process excellence.
MOO is seeking a driven, organized, and detail-oriented individual to join us as a Quality Technician. This role is a critical piece of our operation, ensuring that the excellence we promise our customers is delivered in every product. You will be the frontline guardian of our quality standards, responsible for collecting and analyzing production data, working with Manufacturing to address quality findings, troubleshooting file issues, conducting audits, and supporting engineering trials including new material and machine qualifications and troubleshooting. Your value to the business lies in your ability to identify, contain, and solve quality problems before they impact our customers, directly contributing to MOO's reputation for high-quality, delightful products and supporting our continuous improvement goals. We are hiring now to strengthen our quality focus as we scale our production and introduce new, exciting products.
You are a proactive and meticulous individual with a strong foundation in quality assurance principles. You thrive in a dynamic manufacturing environment and can efficiently manage multiple priorities under pressure. You have a natural curiosity and an investigative approach to problem-solving, always looking to understand the 'why' behind an issue rather than just fixing the symptom. You are a clear communicator, able to coach and collaborate with production team members to elevate the collective quality standard. If you are passionate about precision, driven by continuous improvement, and ready to use data to make informed decisions, we want you on our team.

Responsibilities

  • Conduct Material Inspection and New Material Qualification: Perform Incoming Material Inspection according to the established Control Plan to ensure raw materials meet specifications. Perform engineering trials to test and validate that new materials and suppliers conform to our quality and capability standards
  • Troubleshoot and Remediate Files: Proactively troubleshoot and correct print file issues using software like Adobe Photoshop to maintain quality and production flow
  • Ensure Process Compliance: Conduct regular process audits on the production floor to ensure all teams are complying with documented quality standards and procedures
  • Collect and Analyze Quality Data: Gather data on critical processes, and perform analyses to understand paretos, trends, and shifts in order to highlight areas in need of corrective action
  • Manage Non-Conforming Product: Administrate and execute containment and rework actions for poor-quality and non-conforming products (e.g., QC Hold inventory)
  • Perform Engineering Trials: Work with the US and UK teams to execute and report on a range of engineering trials to test and validate new equipment, new processes, new product launches, or process changes to improve quality and capability
  • Support Continuous Improvement: Actively support and participate in continuous improvement initiatives and clearly escalate potential production risks or process gaps to production leadership
  • Provide Quality Support: Deliver responsive quality service support for rush requests and specialized orders that require extra quality control checks

About You:

  • Data Proficiency: Proficient using Microsoft Excel for data analysis and charting to define quality trends and using Microsoft Word and PowerPoint for documentation and presentation
  • Communication: Excellent verbal and written communication skills to effectively relay complex quality issues, audit findings, engineering test results/recommendations and coaching points across different teams
  • Technical Aptitude: Experience with basic troubleshooting or file correction, ideally using tools like Adobe Photoshop. Basic understanding of setting up, executing and reporting on engineering tests or trials
  • You do not accept the first piece of information, instead, you present an investigative approach to get to the root cause of quality issues, leveraging data and collaboration with others
  • You are confident in making decisions based on thorough research and documented facts, and you can identify risks, make appropriate mitigation decisions and keep key stakeholders informed
  • You are skilled at multitasking and working effectively under pressure to meet tight production deadlines and are able to suggest improvements on innovation and ways of working
  • You are able to clearly explain the 'why' behind quality standards to co-workers, actively sharing knowledge and providing guidance and constructive feedback to support others' performance

Nice to Haves

  • Previous experience in a dedicated Quality Control role within a manufacturing or production environment
  • Experience managing QC Hold inventory and/or leading Material Review Board (MRB) meetings
  • Certification for CSSYB-Six Sigma Yellow Belt or other Quality Improvement Certifications
  • Experience with data reporting and analysis software such as Tableau and Minitab
What’s it like to work at MOO?
MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance.
That’s why we offer 25 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, and paid parental leave. We’ll offer you private healthcare, life insurance, a season ticket loan, and a cycle to work scheme. We also offer flexible work schedules with hybrid and remote working for certain roles as well as a Work From Anywhere program.
Diversity Statement
We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.
As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
MOO

Contact Details:

MOO Recruitment Team

View MOO profile

StudySmarter Expert Advice🤫

We think this is how you could land Quality Technician in Dagenham

✨Tip Number 1

Get to know MOO! Research our products and values so you can show us how your skills align with our mission. When you understand what we do, you can tailor your approach and impress us during the interview.

✨Tip Number 2

Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and help you stand out when applying through our website.

✨Tip Number 3

Prepare for the interview by practising common questions related to quality assurance. Think about how you can demonstrate your problem-solving skills and attention to detail, which are key for the Quality Technician role.

✨Tip Number 4

Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a great chance to reiterate why you’d be a perfect fit for MOO.

We think you need these skills to ace Quality Technician in Dagenham

Quality Assurance Principles
Material Inspection
Data Analysis
Adobe Photoshop
Process Audits
Troubleshooting Skills
Communication Skills

Some tips for your application 🫡

Show Your Passion for Quality:When writing your application, let us see your enthusiasm for quality assurance! Share specific examples of how you've ensured high standards in previous roles. We love candidates who are proactive and detail-oriented.

Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those related to data analysis and troubleshooting. We appreciate a well-structured application that’s easy to read!

Tailor Your Application:Make sure to customise your application to fit the Quality Technician role. Highlight relevant experiences and skills that align with our job description. This shows us you’ve done your homework and are genuinely interested in joining our team.

Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it makes the process smoother for both you and us!

How to prepare for a job interview at MOO

✨Know Your Quality Standards

Before the interview, make sure you understand MOO's quality standards and how they apply to the role of a Quality Technician. Familiarise yourself with common quality assurance principles and be ready to discuss how you've applied them in past experiences.

✨Show Off Your Data Skills

Since data analysis is key for this role, brush up on your Microsoft Excel skills. Be prepared to talk about how you've used data to identify trends or solve problems in previous jobs. If you have experience with tools like Tableau or Minitab, don’t forget to mention that!

✨Prepare for Problem-Solving Questions

Expect questions that assess your problem-solving abilities. Think of specific examples where you identified a quality issue, investigated the root cause, and implemented a solution. Use the STAR method (Situation, Task, Action, Result) to structure your answers.

✨Communicate Clearly and Confidently

As a Quality Technician, you'll need to communicate complex issues clearly. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to collaborate and coach others by sharing how you've helped team members improve their quality standards.

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