At a Glance
- Tasks: Manage client accounts and deliver exceptional customer experiences while driving growth.
- Company: Join MOO, a vibrant team revolutionising print and design since 2006.
- Benefits: Enjoy flexible work, generous holiday, and health benefits, plus fun perks like free ice cream!
- Other info: Embrace a unique workplace culture where you can truly be yourself.
- Why this job: Be part of a creative team making an impact in the world of print and design.
- Qualifications: 2-3 years in a customer-facing role, preferably in sales, with a passion for design.
The predicted salary is between 35000 - 45000 £ per year.
MOO set out to shake up the world of print back in 2006. Today we are a 400+ strong team who create print and digital products for companies of all sizes. Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you will find us in Boston, MA, Providence, RI, Denver, CO, and East Providence, RI.
Welcome to MOO - Our purpose is simple, great design for everyone. We are award-winning, design-led, technology driven and powered by some pretty awesome people. MOO's Business Services offering provides an online platform for businesses to create and scale their beautiful print products.
To continue the success that MOO Business Service is today, we are looking for an exemplary B2B Account Manager in our London location who will onboard and inspire new business clients, further helping us grow our business services base in North America.
Your sales team will be made up of Account Executives, Account Managers and a Sales Manager. Together you are responsible for onboarding and growing existing business services accounts at MOO, and working collaboratively to ensure that each client has a seamless experience working with us.
As an Account Manager you will serve as the primary contact for MOO for Business clients, understanding their business, acting as an internal advocate and delivering an exceptional customer experience. You will be involved in proactively influencing activity and growth within your book of business as well as being responsible for customer retention.
The ideal Account Manager will be committed to giving our MOO clients the best experience possible through consistently delivering fantastic service to our customers in combination with demonstrating the sales acumen to grow the account base through proactive outreach. You will be driven to make an impact from day one, ready to roll up your sleeves as a team player, and be energetic about your future with MOO.
The successful candidate will report to the Global Sales Manager and work closely with Account Executives, Design Services and Customer Success teams to support and grow relationships within the base of MOO's existing Business Services accounts.
- Proactively manage the existing customer base to drive customer delight and surprise in order to increase returning revenue.
- Serve as first point of contact for your accounts predominantly over the phone and via email.
- Build relationships with customers to influence an increase in purchase volume, frequency, and product mix through strong discovery, record keeping, recommendation, and presentation skills.
- Maintain a strong understanding of MOO products and services to present thoughtful and creative recommendations to existing clients in order to win projects and grow relationships.
- Maintain clear and accurate records of customer interactions and notes within our CRM systems.
- Actively identify opportunities for growth and collaboration with accounts in your book of business through development of relationships via contact expansion and your own regular research on the business.
- Accurately forecast your anticipated monthly achievement upward to your manager and at times other leaders in the business.
- Achieve monthly revenue and retention targets.
- Meet and exceed daily outbound activity requirements.
- Engage in weekly coaching sessions and 1:1s with your manager.
- Be an active member of your sales team and department by being an engaged participant in team meetings and strategy sessions.
Working hours: 8:30am - 5:30pm GMT.
You are not afraid of picking up the phone and making purposeful connections with your clients daily. You have 2-3 years of experience in a customer-facing role, preferably in sales. You are goal-oriented, and like to chase an ambitious target. You learn new tech platforms quickly, and thrive in a hybrid work environment. You enjoy research and planning to develop strong long term relationships with clients. You are coachable and enjoy learning new skills and strategies. You are professional, friendly, and helpful on the phone and in writing. You enjoy being in an advisory role, helping customers solve problems and coming up with creative solutions. You are organised and disciplined in your day to day processes. You are OK with ambiguity and have a growth mindset. You have an interest or background in design and print. You enjoy a challenge and aren’t afraid to try something new. You thrive in a team setting and working closely with your peers towards personal and professional growth.
MOO’s the kind of workplace where you can really be yourself. We want to help you grow in your career and set you up for success - while also recognising the importance of a healthy work/life balance.
We offer 25 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, MOO’s share option scheme, and paid parental leave. We will offer you private healthcare, life insurance, a season ticket loan, and a cycle to work scheme. We also offer flexible work schedules with hybrid and remote working for certain roles as well as a Work From Anywhere program.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans.
Account Manager employer: MOO
MOO is an exceptional employer that fosters a vibrant and inclusive work culture, allowing employees to express their individuality while contributing to innovative design solutions. With a strong focus on employee growth, MOO offers comprehensive benefits including generous holiday allowances, flexible working arrangements, and wellness programs, all aimed at ensuring a healthy work-life balance. Located in the heart of London, the company provides a dynamic environment where Account Managers can thrive, collaborate with talented teams, and make a meaningful impact on client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Get to know MOO inside out! Familiarise yourself with our products and services so you can chat confidently about how we can help potential clients. This will show you're genuinely interested and ready to make an impact.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events to connect with people in the know. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 3
Practice your pitch! Whether it's over the phone or in person, being able to clearly articulate how you can add value to MOO's clients is key. Role-play with a friend or record yourself to refine your delivery.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the MOO team and ready to dive into our unique culture.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique style and approach.
Tailor Your Application:Make sure to customise your application for the Account Manager role. Highlight your relevant experience and skills that align with what we’re looking for at MOO. It shows us you’ve done your homework!
Show Your Passion:We love candidates who are genuinely excited about what we do. Share why you’re interested in MOO and how you can contribute to our mission of great design for everyone.
Keep It Clear and Concise:While we appreciate creativity, clarity is key! Make sure your application is easy to read and straight to the point. We want to get to know you without wading through too much fluff.
How to prepare for a job interview at MOO
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of MOO's products and services. Familiarise yourself with their unique selling points and how they cater to different clients. This will help you demonstrate your enthusiasm and ability to provide tailored solutions during the interview.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences that highlight your sales acumen and customer service skills. Think about times when you successfully onboarded clients or increased account revenue. Being able to share these stories will show your potential to thrive as an Account Manager at MOO.
✨Be Personable and Engaging
MOO values a friendly and approachable attitude, so practice being personable in your responses. Use a conversational tone and be ready to engage with the interviewer. Remember, they want to see how well you can connect with clients, so let your personality shine through!
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This could include inquiries about team dynamics, growth opportunities, or how MOO measures success for their Account Managers. Asking thoughtful questions shows your genuine interest in the role and the company.
