Principal Engineer

MOO brings brands to life in a sustainable way, with a range of remarkable print and merchandise products. We combine design, technology, manufacturing and service, so that people can connect in memorable ways. We started in 2004 and have built an award-winning brand with high customer satisfaction ratings. We have half a million customers, mostly small and medium businesses in North America, the UK, and Europe.

MOO's engineering teams span the physical and digital worlds. Every order we take is manufactured after it is paid for, so the journey from 'buy' to 'delivered' runs through a factory as well as a database. The problems worth solving here run the length of that journey, and the hardest ones are usually the ones that cross it. As we scale, we're bringing together two ecommerce platforms while also experimenting with our customers' browsing experiences to support growth.

Responsibilities:

• Domain leadership and technical strategy: Work with other engineering leaders to define the architectural roadmap across the whole order journey.
• Scale and reliability: Lead cross-team initiatives that increase throughput and reduce cost-to-serve.
• AI-assisted development: Set the standard for how engineers across your estate use AI tooling day to day.
• Data and tooling coherence: Assist in enabling a 360-degree order view and actioning capabilities for Customer Service and Operations.
• Governance, facilitation and mentorship: Mentor Staff and Senior Engineers across all of the engineering department.

About you:

• Proven track record shaping architecture and delivery for complex ecommerce estates at scale.
• Expert at designing service and event contracts, data flows and reliability patterns.
• A considered view on where AI-assisted development earns its place in professional engineering.
• Able to align Operations, Customer Service, Product and Engineering.

Nice To Have's:

• Experience with manufacturing execution systems, batching and scheduling algorithms.
• Prior work migrating ecommerce platforms and improving Customer Service agent experience.
• Hands-on experience introducing AI-assisted development across an engineering organisation.

Outcomes you will drive:

• Ecommerce performance and reliability.
• Reliability and flow across the whole order journey.
• Peak readiness throughout the year.
• Faster and cheaper dispatch through automated carrier integrations.
• Higher manufacturing throughput via robust batching and scheduling improvements.

What’s it like to work at MOO? MOO’s the kind of workplace where you can really be yourself. We want to help you grow in your career and set you up for success while recognising the importance of a healthy work/life balance.

Diversity Statement: We are working hard to create a representative, inclusive and super-friendly team. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.