Vice President of Technology in London

MOO brings brands to life in a sustainable way, with a range of remarkable print and merchandise products. We combine design, technology, manufacturing and service, so that people can connect in memorable ways. Not online but out there, in real life. We started in 2004. Since then we’ve built an award-winning and much-loved brand, with customer satisfaction and Trustpilot ratings that make most businesses want to give up and hire an army of review bots. We’ve got half a million customers, mostly small and medium businesses in North America, the UK, and Europe – businesses that, like us, get all excited about putting something real and beautiful into people’s hands.

At MOO, technology runs the whole length of the business. From the moment a customer lands on the site and starts designing, through checkout and order orchestration, all the way to the machines on our factory floor that print, cut, and finish the product. We're a vertically integrated company: we design it, we make it, and we sell it. Few technology leaders get to work across a scope this broad.

We're looking for a VP of Technology to lead our technology organisation through a period of significant change and investment. We're modernising the platform that powers our ecommerce experience, connecting it more tightly to the post-purchase and manufacturing systems behind it, and raising the bar on how our teams build. You'll be the most senior technology leader in the business, sitting alongside our commercial, product, and operations leaders, representing technology to our executive team, and our board and accountable for the health, performance, and output of the whole organisation.

The direction is set and the team is moving. We are not looking for someone to tear it up and start again, and we are not looking for a caretaker either. We want someone who raises the ambition, pace, and standards of a team that has momentum, and who changes things by building trust rather than by decree. The mission matters and the ambition is high, and there's real work to do: sharpening how we deliver, growing and keeping brilliant people, and making deliberate, well-sequenced technology bets that move the business forward.

What you'll do:

• Represent technology at the top of the business.
• Own the technology strategy, the budget, and the narrative.
• Lead the functions.
• Set the pace.
• Build and grow a high-performing team.
• Partner across the business.
• Drive the platform forward.
• Raise the engineering bar.
• Lead responsible AI adoption.

What you'll bring:

• A strong track record of senior leadership.
• A track record of taking an organisation through a step-change in pace and performance.
• You operate as a true executive.
• Experience operating with boards and investors.
• Breadth across the stack.
• Experience modernising a significant platform.
• A genuine talent for building and retaining high-performing teams.
• Hands-on fluency with AI-assisted development.
• Commercial instinct.
• Clear, credible communication.

In your first year, success looks like:

• A healthy, well-structured organisation that delivers predictably.
• Platform modernisation progressing against a plan.
• A technology cost line the CFO understands and trusts.
• AI-assisted ways of working adopted deliberately.
• Product, commercial, and operations partners who trust engineering to deliver.

What’s it like to work at MOO?

MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance. That’s why we offer 25 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, and paid parental leave. We’ll offer you private healthcare, life insurance, a season ticket loan, and a cycle to work scheme. We also offer flexible work schedules with hybrid and remote working for certain roles as well as a Work From Anywhere program.

Diversity Statement:

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class. As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for.