Risk and Controls Manager, Operations Cardiff, London or Remote (UK)

We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo.

Like any other regulated bank, we need to ensure we are managing our risks and our controls are fully compliant with applicable regulation, but at Monzo we want to do so while continuing with our agile “test and learn” approach to launching products. We are looking for a Risk & Controls Manager to help our Risk & Control Discipline partner with key operational product areas and ensure we successfully roll out and embed our risk management framework and change controls across the first line.

As a Risk & Control Manager, you will use your passion for risk and control to support the Operations space, helping our product teams stay in control as they build and ship at pace. Monzo is a fast-paced and ever-changing environment; flexibility and openness to pivot and focus on different operations domains as needed is a must. This position supports Specialist Services which includes Collections, Vulnerable Customers and Complaints.

Teams across the first line in Monzo seek guidance from the Risk & Control Discipline on how to ensure they are compliant with regulations and Monzo’s Enterprise Risk Management Framework. They also rely on us to create a risk-aware culture that distinguishes Monzo in both banking and technology. Within the Operations space, you will lead the way in real-time risk management by defining and building a scalable set of change procedures, accurately identifying and documenting issues and controls, and ensuring change risk assessments are completed in good time across operations domains.

• Lead change risk assessments - both general risk and control self-assessments associated with operations product process and/or tooling changes.
• Support the first line in developing and improving controls that protect our customer and business needs now and in the future.
• Ensure governance-related requirements are met - including documentation and approvals.
• Manage and report on the risk and control environment (risks, controls, issues, incidents, remedial actions, etc.) for our operations product domain.
• Manage regulatory and audit deadlines and submissions.
• Help innovate and improve on the effectiveness of governance and risk management processes to ensure they work for Monzo.
• Help embed robust regulatory, conduct, and operational risk practices and culture.
• Foster positive and collaborative relationships across the three lines of defence.

• You have considerable risk and control experience, across operational and conduct risk, pertaining to customer support operations in a regulated environment.
• You have a demonstrable ability to lead risk assessments for product change, with a data-led approach to risk identification, assessment and treatment.
• You have an understanding of The Consumer Duty and experience applying these regulations and principles to day-to-day work.
• You have experience with control testing, and issue and action management.
• You’re excited about helping Monzo scale in a compliant, thoughtful and controlled way.
• You’re resilient and comfortable working in a fast-paced and ambiguous environment where the day-to-day job is constantly evolving and changing.
• You are able to meet people where they are at, and be the bridge between internal teams and represent Monzo before auditors and regulators.
• You are a self-starter, and able to work independently and make prioritisation decisions.

• A talk with a member of the hiring team.
• An initial call with the hiring manager.
• 2x 45-60 minute interviews (Technical and Behavioural) conducted via Google Meet.

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us.

We will close this advert once we have enough applications to advance. Please submit your application as soon as possible to make sure you don’t miss out.

• This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• Learning budget of £1,000 a year for training courses and conferences.
• And much more, see our full list of benefits.

We will set you up to work from home; all employees are given MacBooks and for fully remote workers we will provide extra support for your work-from-home setup.

Equal opportunities for everyone. Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.