Investigations Manager, Special Investigations Squad

Investigations Manager, Special Investigations Squad

Cardiff, London or Remote (UK)

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products – we want to solve problems and change lives through Monzo ️

We’re looking for an Investigation Manager to join Monzo’s Financial Crime Operations (Ops) Special Investigations team.

You will manage approximately 4 investigators focused on investigating insiders.

As an Investigation Manager, you will be responsible for managing the personal and professional development of your team members, providing technical coaching on investigations, driving exceptional individual and collective performance, guiding individuals through hard times and celebrating their successes.

You’ll hold regular meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing in their roles. You’ll also be responsible for aggregating the feedback that your team provides in these meetings and feeding up to Fraud Risk, to ensure we continue to improve on our processes and protect Monzo.

• Making sure investigations are conducted fairly and properly.
• Managing risks and making sure correct and consistent outcomes are being reached.
• Managing the personal & professional development of approximately 4 Senior Fraud Investigators.
• Fostering an empathetic, high-performance culture in the team.
• Providing technical coaching, feedback, and advice relating to insider investigations.
• Analysing and driving improvement in team performance, and reporting relevant insights.
• Monitoring and maintaining service level adherence on the work completed by the team.
• Aggregating feedback from the team, and ensuring it’s passed on to inform business change.
• Communicating and embedding change within the team.
• Working collaboratively with the People and Security team to make sure the right decisions are made.
• Contributing to a strong control environment by minimising breaches and risk events.
• Supporting the team in building out our processes and guidance to ensure continuous improvement and clarity in our operations
• You have deep management experience leading teams of people within a workplace or criminal investigation environment
• You are experienced in current and emerging financial crime and fraud trends and typologies.
• You have experience of working with Law Enforcement agencies and third party suppliers.
• You have technical knowledge of insider fraud investigations.
• You have experience accurately interpreting and representing Specialist management information.
• You have experience building processes and guidance for a specialist team

What’s in it for you

We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

The application journey has 3 key steps

• Some initial application questions (please take your time, we read these carefully!)
• A short video call with a member of the hiring team
• 2 remote interviews, each lasting approximately 1 hour with Senior Fraud Managers and our Senior Insider Risk Analyst

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

#LI-REMOTE #LI-OH

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog , 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don\’t need full or birth names at application stage

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Select…

A US Person is defined as someone who:

• was born in the United States (US)
• has at least 1 parent who was born in the US
• is a naturalised citizen of the US
• is a green card holder
• is a US tax resident

Keeping your data safe is really important to us. * Select…

Please confirm your UK Right to Work status. * Select…

We legally have to verify your Right to Work in the UK before you can start working for us. We\’re asking for this information now so we know later what type of right to work check we need to do. Your answer to this question won\’t affect the outcome of your application, unless you\’d need visa sponsorship but are applying to a role we can\’t sponsor.

If you’d like to, please share your preferred pronouns (eg. they/them/theirs, she/her/hers).

If you\’d like to, please spell out your name how it\’s pronounced so we know how to say it.

What do you think Monzo’s biggest insider threat is, and how is it different from other companies? *

Describe a time you faced a challenging investigation, where the \”right\” path wasn\’t clear. How did you navigate it, what difficult decisions did you make? *

Describe a situation where you had to improve team performance and service level adherence during a period of increased or more complex workload. How did you use coaching, feedback, and data to achieve this whilst supporting your team? *

Identity survey

Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged and innovative workplace which gives people from all backgrounds the support they need to thrive and grow.

Making Monzo work for everyone starts right at the beginning of every Monzonaut\’s journey: when they apply to work here. This demographic survey will help us better understand the people who apply to work at Monzo. It\’ll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is:

• Voluntary . And we\’ve included a \”prefer not to say\” option for every question. It\’d be helpful if you still fill out the survey even if you choose \”prefer not to say\” for every question, as it\’s useful for us to understand & record this. We won\’t know if you choose to fill this survey in or not.
• Anonymous to Monzo . We can\’t tie your responses to you and they won\’t make a difference to the outcome of your application. We\’ll only use grouped responses for equal opportunities monitoring in our hiring process.

By filling out this survey, you agree that we can use your responses for the purposes we\’ve mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity – to do this please email us.

How would you describe your gender identity? Select…

Do you identify as transgender? Select…

What\’s your sexual orientation? Select…

Do you identify as having a disability? Select…

Do you consider yourself to be neurodivergent? Select…

#J-18808-Ljbffr