Internal Communications Advisor

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products – we want to solve problems and change lives through Monzo ️

UK Remote | £32,500 – £45,000 + stock options worth £22,500 + |

Our Internal Communications Team

Operations sits at the heart of Monzo, with a small but perfectly-formed Internal Comms Team. We’re growing and changing fast, so we can create Monzo magic for even more customers. So it’s important that we help our customer-facing teams understand the changes that impact them, feel engaged and informed and see how their role contributes to Monzo’s overall success

You’ll play a key role by…

• Working with key stakeholders to understand changes and updates they need to land and advising and delivering on the best comms plan.

• Representing and co-ordinating internal communications input to working groups and broader projects to make sure comms land at the right time and stakeholders understand the part they play.

• Dealing with day to day comms requests. Working with owners to deliver messages in an engaging, timely way, using the right channels for their audience.

• Working with the People Team to land key changes and engagement and making sure our operational teams are represented consistently at a Monzo-wide level.

• Creating comms plans with punchy, well-written comms, using our tone of voice, and messaging that ties back to our goals.

• Keeping our Internal Comms tracker up to date so we have a roadmap of what we know is happening and when. You’ll work with stakeholders so they’re aware of the pipeline and flagging their requests consistently and with enough notice.

• Work with the wider engagement team to brainstorm and build ideas – from fun virtual campaigns, to recognition and events within Operations, or across Monzo as needed.

• Work with the rest of the team to co-ordinate messages and plans across domains in Operations to make sure we’re consistent and aligned, change lands well and communications are clear.

• Help produce workshops on best practice communications, including general advice, bitesize packs and presentations for team meetings, away days and one-off sessions with key people.

• Create on brand and fun visuals and produce smart google slides to engage teams and share best practice with managers and leads., This role can be based in our London office, but we’re open to distributed working within the UK (with ad hoc meetings in London)

We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.

£1,000 learning budget each year to use on books, training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! .

The application journey

1. Application

2. Short call with the recruiting team

3. Take home task – written exercise

4. 2 x 1 hour interviews over Google meet with the team

5. Offer!

This process should take around 2-3 weeks – your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to ops-hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

We don’t offer sponsorship for this role

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , and 2023

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

Linkedin Tags: LI-OH #LI-REMOTE

Please apply for this job with your Monzo email address so that Greenhouse automatically tags you as an internal applicant. We keep our updates to email instead of Slack (so we can easily send from Greenhouse and keep proper records), so make sure you check your Monzo mail (delete for external)

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our , 2023 and 2023

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage

• You have internal comms experience (essential): you’ll have been working in a similar role for at least two or three years and understand best practice.

• Writing is your thing: you enjoy it, can pull comms together quickly and accurately, and set a high bar on spelling and grammar, as a role model to other communicators across Monzo.

• You’re passionate and happy to get stuck in: You’re enthusiastic about helping others in the team and beyond, embodying Monzo’s values.

• You’re adaptable:️ You’re open minded, pretty calm under pressure, comfortable with fast pace and the unknown and able to manage a situation to the right outcome.

• You have leadership qualities: You’re confident in groups, giving and receiving feedback and talking to peers and leaders at all levels.

• You’re a self starter, happy to take the initiative and manage your workload based on the demands of the business.

• You have a cheerleader mentality: You get a buzz from helping others land engaging comms and love celebrating success.

• You have high levels of emotional intelligence, to make sure you’re able to create buy-in from all the right people, in the right way.

• You’re an excellent communicator and influencer: You’ll be able to make sure messages are clear and that everyone understands the role the Internal Comms team plays.