Change Lead, Financial Crime, Fraud and Disputes | Cardiff, UK

Change Lead, Financial Crime, Fraud and Disputes

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products – we want to solve problems and change lives through Monzo.

Location: London, Cardiff Or UK Remote | Salary: £48,000 – £60,000 + Benefits

Our team
Our Mission in the Financial Crime Collective is to earn and keep our customers’ trust, support Monzo’s safe growth, and contribute to building a safer society. Our leaders are crucial to the success of this mission.

The Role
We’re looking for an inspiring leader to guide our growing team of FinCrime, Fraud & Disputes Change Partners at Monzo. In this role, you’ll help drive a range of change activity, making sure that we protect our customers and stop financial crime on our platforms.

What you’ll be working on:

• Guiding and supporting a team of Change Partners, while also taking the lead on delivering your own initiatives.
• Working closely with a range of stakeholders including Operations, Risk Control Owners, and Product Squads, to manage workloads and ensure key milestones are met.
• Representing your team in forums, sharing progress and addressing any risks or issues transparently.
• Collaborating with the FinCrime Leadership Team and Senior Manager – FinCrime, Fraud & Disputes Change to implement and embed changes.
• Adapting quickly to changing priorities and managing competing demands effectively.
• Championing the embedment of a continuous improvement culture across the FinCrime Collective.
• Supporting the development of your people, maintaining a high-performing, motivated team while demonstrating Monzo’s values.

You’ll play a key role by:

• Managing workloads and prioritising tasks for your team.
• Identifying opportunities to improve efficiency and cost-effectiveness.
• Ensuring that the team is fully versed in Ops readiness activities and how to deploy change effectively.
• Working with Ops Leadership and Product Squads to ensure changes are understood and approved before launch.
• Collaborating with Risk & Compliance to assess the impact of regulatory changes.
• Working with colleagues in similar roles in other Collectives to share and develop best practices.
• Providing regular updates in FinCrime Collective forums and maintaining open communication with stakeholders.
• Leading regular team meetings and 1:1s to keep your team engaged and on track.
• Mentoring and coaching your team to support their development.

We’d love to hear from you if:

• You have strong project/change management skills, with experience of embedding a continuous improvement culture.
• You have proven leadership skills in a fast-paced, diverse environment.
• You are experienced in managing high volumes of work and multiple priorities.
• You have strong analytical skills, with the ability to spot trends and write clear proposals.
• You’ve got a hands-on attitude with a willingness to support colleagues on various tasks.
• You’ve got enthusiasm for our mission at Monzo.
• You are familiar with supporting the launch of new products or large campaigns.
• You’re a confident communicator with senior stakeholders across various domains.
• You’ve got the ability to help design excellent operational processes.
• You have previous experience in Financial Crime is desirable but not essential.

This role will be advertised for 2 weeks. Applications close on Wednesday 12th March at 1pm.

The application journey has 5 key steps:
Application
Recruiter Call
Technical Interview
Leadership/Stakeholder/Values
Call with Senior Leader

What’s in it for you:
Salary £48,000 – £60,000 + Benefits
This role can be based remotely from anywhere within the UK.
We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
£1,000 learning budget each year to use on books, training courses, and conferences.
We will set you up to work from home; all employees are given Macbooks and for fully remote workers, we will provide extra support for your work-from-home setup.

Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

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