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- Tasks: Lead a dynamic team, support customer operations, and deliver effective coaching.
- Company: Join Monzo Bank, a revolutionary force in making banking simple and accessible for everyone.
- Benefits: Enjoy remote work, a ÂŁ1,000 learning budget, and guaranteed time off on your birthday.
- Why this job: Be part of a mission-driven company that values diversity and empowers you to make a difference.
- Qualifications: Experience in team management or coaching is essential; empathy and problem-solving skills are key.
- Other info: Flexible hours with evening shifts; apply even if you don’t meet every requirement!
The predicted salary is between 25760 - 30320 ÂŁ per year.
Join to apply for the Team Manager, Core Banking, Part Time role at Monzo Bank Join to apply for the Team Manager, Core Banking, Part Time role at Monzo Bank Get AI-powered advice on this job and more exclusive features. We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products – we want to solve problems and change lives through Monzo ️ Hear from our UK team about what it\’s like working at Monzo Remote in the UK | ÂŁ25,760- ÂŁ30,320 (pro rata\’d from a FTE of ÂŁ32200 – ÂŁ37900) depending on experience displayed in your CV and interview + Benefits Our Team We’re looking for a smart, people focused Team Manager to join us on the evening & overnight team to lead one of our fantastic evening COps squads. You’ll be working between the hours of 2.30pm and 8.30pm, primarily Monday-Friday with 1 weekend day in every 8 weeks. You’ll play a key role by… Supporting part time COps within the evening space Taking COps through their onboarding and route to competency journey Working autonomously and proactively, making decisions with limited information and often when you are the only available manager online Instilling a strong customer-centric culture and making sure everyone stays focused on what really matters: helping our customers with their personal financial lives Delivering strong and effective coaching sessions Coaching and supporting your team to achieve their personal, professional and performance goals Empowering others to spot opportunities to make a difference to customers and Monzo’s ways of working Helping your team with the most difficult queries and building their knowledge around complex issues Supporting and coaching a multi-skilled squad, including those new to role Regularly reviewing the quality of your team’s customer interactions to identify areas of potential improvement, both individually and structurally Building and managing a high performing squad – including performance management processes. Motivating your squad – we\’re growing fast and need to make sure COps stay engaged during challenging periods of demand You will also the be point of contact for team member escalations, so need to be comfortable taking and making phone calls Holding weekly feedback and development sessions with the individuals in your squad, along with team-meetings, performance reviews and daily updates Using data to spot trends and understand performance gaps Leading and taking ownership for managing all business changes within your squad Supporting the wider evening and overnight team with escalations, coaching needs and day to day team manager duties We’d love to hear from you if… You have significant team management, leadership or coaching experience in a customer operations environment. Experience in a regulated environment is a bonus! You can draw upon and articulate previous experiences (what\’s worked well and what\’s worked not so well) You are empathetic and and work well with people You are very hands-on and solve problems when you spot them You are comfortable moving fast and in control You are comfortable making decisions in ambiguous situations You have spoken to your Team Manager and got their approval to apply Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that\’s listed just yet. Drop us your application, we’d love to hear from you! What’s In It For You ÂŁ25,760- ÂŁ30,320 share options. We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period. This role is remote based in the UK We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ÂŁ1,000 learning budget each year to use on books, training courses and conferences. Plus lots more! Read our full list of benefits. The application journey has 3 key steps Application questions Phone screening with Recruiter 1h role specific and values based interview We’re hoping to organise the next stages within 2-3 weeks, but we will get back to you whether you’re successful in the next stages or not. Please note you should submit your own application without help from other sources e.g Others/ChatGPT any applications whereby external support has been provided will be disqualified. Our average process takes around 2-3 weeks but we will always work around your availability. Due to the forecasted popularity of this role, when we have enough applicants we will close this job advert down. Wishing you the best of luck. Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don\’t need full or birth names at application stage Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Finance and Sales Industries Banking Referrals increase your chances of interviewing at Monzo Bank by 2x Get notified about new Financial Services Manager jobs in United Kingdom . 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Team Manager, Core Banking, Part Time employer: Monzo Bank
Contact Detail:
Monzo Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager, Core Banking, Part Time
✨Tip Number 1
Familiarise yourself with Monzo's mission and values. Understanding their approach to banking and customer service will help you align your answers during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare specific examples from your past experiences that demonstrate your leadership and coaching skills. Monzo is looking for someone who can motivate and support their team, so having concrete stories ready will make you stand out.
✨Tip Number 3
Research common challenges in the banking sector, especially in customer operations. Being able to discuss these issues and how you would address them shows that you’re proactive and knowledgeable about the industry.
✨Tip Number 4
Engage with Monzo's social media and community platforms. This not only keeps you updated on their latest initiatives but also gives you insights into their customer interactions, which can be useful during your interview.
We think you need these skills to ace Team Manager, Core Banking, Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management and customer operations. Use specific examples that demonstrate your leadership skills and ability to coach others, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for Monzo's mission and how your values align with theirs. Mention your hands-on approach to problem-solving and your experience in a regulated environment, if applicable.
Prepare for Application Questions: Review the application questions carefully and prepare thoughtful responses. Focus on your previous experiences, particularly those that showcase your ability to lead and support a team in challenging situations.
Showcase Your Empathy: Since the role requires a strong customer-centric culture, be sure to include examples in your application that demonstrate your empathy and ability to connect with people. This will help you stand out as a candidate who truly understands the importance of customer service.
How to prepare for a job interview at Monzo Bank
✨Show Your Leadership Skills
As a Team Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or motivated others. Highlight how you foster a customer-centric culture and support your team in achieving their goals.
✨Understand Monzo's Mission
Familiarise yourself with Monzo's mission to make money work for everyone. Be ready to discuss how your values align with this mission and how you can contribute to creating magical moments for customers. This shows your genuine interest in the company and its goals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities in ambiguous situations. Think of specific instances where you've had to make tough decisions or handle difficult queries, and be prepared to explain your thought process.
✨Emphasise Your Coaching Experience
Since the role involves coaching and supporting team members, be sure to highlight your experience in this area. Discuss your approach to coaching, how you provide feedback, and any successful outcomes from your coaching sessions. This will demonstrate your capability to develop others.
