Senior TechOps Support Specialist in London

Join to apply for the Senior TechOps Support Specialist role at Monzo Bank.

We’re on a mission to make money work for everyone. We’re moving away from traditional banking complexities. Monzo’s product offering has grown in the last 10 years in the UK, including accounts for individuals, businesses, 16-17 year olds, a free kids account, and credit cards, with more planned. Our UK customers can also save, invest, and combine their pensions with us. We’re known for hot coral cards, a get-paid-early feature, financial education on social media, and award-winning customer service. We don’t just sell products—we solve problems and change lives through Monzo.

Our TechOps Support team is the heart of Monzo, ensuring every Monzonaut has the tools and support to do their best work. TechOps Support specialists are the first point of contact for help, whether it’s fixing a technical problem, setting up a new device, or answering questions. We provide a positive and empathetic experience, build trust, and ensure everyone feels heard and supported.

You’ll play a key role by…

• Being an experienced technically minded person, a mentor, a project owner, and the go-to specialist for all things TechOps Support.
• Supporting Monzonauts in person or remotely.
• Running onboarding sessions for new Monzonauts.
• Acting as a point of escalation for complex incidents, providing clear communication and fast resolution.
• Owning technical standards for device management and SaaS administration, ensuring quality, scalability, and compliance.
• Shaping proposals and influencing our approach to security, tooling, and onboarding at scale.
• Mentoring and guiding TechOps specialists, sharing knowledge, and setting best practices.
• Researching and introducing new technologies and processes that improve how Monzo works.
• Balancing hands-on technical work with strategic initiatives that drive our tools, practices, and services forward.

We’d love to hear from you if…

• You have deep experience managing macOS and SaaS platforms at scale, including tools like Slack, Okta, Google Workspace, Notion, and Jamf MDM.
• You are confident in leading large projects and coordinating with multiple stakeholders.
• You have experience running incident response and post-incident reviews.
• You can mentor and coach others and are motivated to raise the standard of the team.
• You can research and introduce new technologies to solve complex, cross-functional problems.
• You have a track record of delivering improvements in scalability and resilience for internal IT environments.
• You are able to join our out-of-hours on-call rota (this comes with additional compensation).

Nice-to-haves

• Familiarity with compliance and security standards for SaaS and endpoint management.
• Experience automating common tasks with code, APIs, or scripting languages.

Not ticking every box? That’s okay. Monzo encourages applications from diverse backgrounds and supports growth. If you’re passionate about this role, apply even if you don’t meet every listed requirement yet.

What’s In It For You

• £57,000 - £70,000 salary range, with benefits (and share options).
• This role is based in our London office; you’ll be expected to work from the London office at least 4 times a week. There is an option to work from home when needed, but this is not a remote position.
• Flexible working hours to suit you and your team.
• £1,000 learning budget each year for books, training, and conferences.
• Plus lots more benefits. Read our full list of benefits.

Application journey

• Recruiter call
• 30-minute interview with the hiring manager
• 2 hours of technical and behavioural interviews

This process typically takes 2-3 weeks; we’ll be flexible with your schedule. We have guidelines on using AI to ace an application and interview at Monzo. You’ll hear from us throughout the process. If you have questions, please contact businesshiring@monzo.com, including accommodations for disability or neurodiversity.

Equal opportunities for everyone

Diversity and inclusion are a priority at Monzo. We foster an inclusive environment for all to do their best work, integral to our mission of making money work for everyone. More details are available in our Diversity & Inclusion reports. We’re an equal opportunity employer. All applicants will be considered regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family status, national origin, veteran status, neurodiversity, or disability. If you have a preferred name, please use it to apply; full or birth names are not required at the application stage.