b Overview /b p In this Senior Strategy and Operations role, you will shape the Payments strategy at Monzo, acting as a bridge between long-term vision and day-to-day delivery. You’ll partner with the GM of Payments and leaders to track progress, model bets, and drive cross-functional execution. Expect high ownership, solving complex problems with data-driven insights, and aligning investments with Monzo’s mission. You’ll influence how we scale lending and expand into new geographies while keeping focus on what matters for the business. /p b Pay / Benefits /b ul li Learning budget per year /li li Flexible working hours /li li Remote work support and Macbooks provided /li li Option for distributed UK work with London office visits /li li Work-from-home setup support /li li Competitive incentive awards tied to performance /li /ul b Responsibilities /b ul li Define and evolve Payments strategy in line with Monzo’s mission /li li Dive into large datasets to uncover insights and design scalable solutions /li li Translate data into actionable performance views for products, squads and initiatives /li li Collaborate with Product, Engineering, Data and Design to bridge ideas and execution /li li Lead monthly business reviews, governance materials, and performance rhythm /li li Scope new opportunities with market sizing, commercial modelling, partnerships evaluation, and budgeting/forecast analysis /li li Improve org effectiveness by balancing KTLO/BAU/growth and guiding resourcing and squad setup /li li Ensure alignment across Payment squads and with other Monzo collectives /li li Support scaling lending and launch operations in new geographies /li li Lead Payments All Hands and strategic forums to maintain cohesion and momentum /li /ul b Key requirements /b ul li Strategic mindset with ability to see the big picture and future trends /li li Strong problem-solving skills with analytical rigor and commercial viability /li li Self-starter who thrives in ambiguity and delivers with ownership /li li Ability to collaborate and influence without formal authority /li li Commercial mindset with data-driven prioritisation and trade-off analysis /li li Analytical capability to navigate large datasets and solve unstructured problems /li li Experience working with technical teams (Machine Learning, Data/Analytics Engineering) /li li Operational excellence focus to improve efficiency and scalability /li /ul ul li Strategic thinking /li li Collaboration /li li Influencing without authority /li li Data analysis /li li Commercial modelling /li li Market sizing /li /ul
Senior Strategy and Operations Manager employer: Monzo Bank
Monzo is an exceptional employer that prioritises innovation and collaboration, making it a fantastic place for a Remote CRM Executive to thrive. With a strong focus on employee growth, we offer a generous learning budget and flexible working hours, ensuring you can develop your skills while maintaining a healthy work-life balance. Our commitment to diversity and inclusion fosters a supportive environment where every team member can contribute to meaningful change in the financial sector.
