Senior Fraud Investigator - Prevent

Join to apply for the Senior Fraud Investigator – Prevent role at Monzo Bank . We’re on a mission to make money work for everyone. We’re moving away from traditional banking\’s complicated and confusing methods. Over the past 10 years in the UK, our offerings have expanded from prepaid cards to personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards, with more innovations ahead. Our customers can also save, invest, and manage pensions with us. With features like our hot coral cards and get-paid-early, along with social media financial education and award-winning customer service, we strive to create memorable experiences for our customers. We focus on solving problems and changing lives through Monzo. Our UK team shares insights about working at Monzo. This role is remote, offering a salary of £28,000 – £33,000 plus benefits. The start date is Monday, 7th July 2025. Please apply only if you have experience in Fraud or Financial Crime roles within Financial Services, with exposure to or experience in Cryptocurrency. Shifts are from 9am to 6pm, with one in five weekends. About Our Financial Crime & Fraud Team Our mission is to earn and maintain customer trust, support safe growth, and contribute to a safer society. Senior Fraud Investigators are vital to this mission. What You’ll Be Working On You will be part of the Prevent pillar, providing intervention and education to customers experiencing potential active fraud on their accounts, mainly through: Authorised card payment fraud Authorised faster payment fraud Your Day-to-Day Responsibilities Support quality and knowledge across the team by handling escalations, operational changes, and speaking with customers at risk of scams. You should have in-depth knowledge of cryptocurrency and its use in fraud, capable of managing complex investigations from start to finish, and providing feedback to improve controls. Specific Responsibilities Include Gathering evidence from transaction data Investigating suspicious transactions with empathy and attention to detail Reassuring and supporting customers through fraud identification Deciding on cases and releasing or blocking transactions up to £24,999 Closing accounts based on investigation findings Escalating cases over £24,999 Safeguarding accounts and taking remedial actions Advising victims on prevention Handling non-FOS complaints and providing feedback Qualifications and Skills Understanding of regulatory requirements in fraud and financial crime Knowledge of cryptocurrency and fraud typologies Excellent communication skills, experience with victims of fraud Persuasive and empathetic approach Strong investigation, problem-solving, and decision-making skills Ability to work independently and collaboratively Ability to meet deadlines Alignment with Monzo’s core values Interview Process Includes application questions, a recruiter call, and a final interview, typically taking 2-3 weeks. For questions, contact sophiewalker@monzo.com. Benefits Salary of £28,000 – £33,000 plus stock options & benefits Remote role or in Cardiff office £1,000 annual learning budget Additional benefits listed on our website We encourage prompt applications as the role closes once enough applications are received. Our Commitment to Diversity We prioritize diversity and inclusion, fostering an environment where everyone can thrive. Read more in our reports and blog. We are an equal opportunity employer, considering all applicants regardless of age, ethnicity, religion, sex, sexual orientation, gender identity, family status, national origin, veteran status, neurodiversity, or disability. Use your preferred name in your application. Full or birth names are not required at this stage. #J-18808-Ljbffr